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“Would NOT go back”

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Days Inn & Conference Centre - Montreal Airport
Ranked #73 of 165 Hotels in Montreal
Reviewed August 13, 2013

Don't be fooled by the pictures. The hotel is awful. The rooms are not maintained. the elevator is small and the hallways and staircase had an unpleasant smell. The breakfast was not included in the room rate.The front desk staff was poor, she gave us room keys that did not work not once, not twice but three times. I also have to say that the walls are paper thin, the noise in the hall can keep you up all night if you are not a heavy sleeper. They have Wi-Fi in the room but it was extremely slow. I would definitely book another hotel next time I am in town.

Room Tip: The rear facing rooms are loud and they overlook a truck parking area. Trucks starts up at 5am. Also...
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  • Stayed: August 2013, traveled with family
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Thank m s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super815530, Guest Relations Manager at Days Inn & Conference Centre - Montreal Airport, responded to this reviewResponded August 15, 2013

Dear Customer,

I am very sad to read that you had such an unpleasant stay at our hotel. We will verify all the items that you mentionned us and make sure to correct them. Your comments will help us to improve our services. Thank you and I wish you a nice day!

Lyne Malenfant
Regional Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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301 - 307 of 655 reviews

Reviewed August 5, 2013

We stayed at Days Inn for 3 nights as we had a business meeting in Montreal. The Hotel is located a few minutes away from the airport witch is a good thing and they have a punctual shuttle service to pick you up if you call. The driver was a very friendly Frenchman. Upon our arrival we noticed that the elevator was too small and had an unpleasant smell. The breakfast was costly and not included in the room rate.The front desk staff was poor, the girl was talking on her cell phone upon our arrival and we had to wait until she got off the phone to get served ! she gave us a first room that was occupied by someone else as we found suitcases on the floor... We had to go back and see her for an unoccupied room, the second room she gave us was not clean (dirty bed sheets, towels on the floor...)... we went back to the reception to get her to change rooms again to finally get a clean room. We found her attitude quite rude and unprofessional. This was a young African woman. I also have to say that the walls are paper thin, the noise in the hall can keep you up all night if you are not a heavy sleeper. The bar was very charming, i really enjoyed being able to chat with the young bartender, who was very pleasant. They have Wi-Fi in the room witch works fine, only there is a visible router on the ceiling every 20 feet in the halls.
It was an OK experience but I would definitely book another hotel next time I am in town.

  • Stayed: June 2013, traveled on business
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Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super815530, Guest Relations Manager at Days Inn & Conference Centre - Montreal Airport, responded to this reviewResponded August 6, 2013

Dear Customer,

Thank you for sharing your experience at our hotel. We meet the frontdesk employee to make sure that she will not use her cellular during her shift. It is against our policy. We are very sorry for the inconvenient cause by all those walking to get, just a clean room. We do apologize for all inconvenients cause.

We hope to have the change to welcome you back again.

My best regards,

Lyne Malenfant
Regional Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Days Inn
Thank Brian H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super815530, Guest Relations Manager at Days Inn & Conference Centre - Montreal Airport, responded to this reviewResponded August 6, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 29, 2013

I was in Montreal for an overnight trip and had to be in that part of Ville St Laurent for an early meeting so I stayed for purely practical reasons. Did I mention it was about $ 85.00 per night cheaper than the Marriott? The Marriott is newer and nicer but I was there to sleep & shower. It was my first time at this hotel and all things considered it was ok. It was not expensive, my room had a fridge, microwave and newly renovated bathroom very nice king size bed and very clean. I have read previous comments about the woman at reception and I think people are being picky an unkind. She was perfectly nice especially considering neither English nor French are her first language. The only comment I have is that the restaurant, the people are very nice the food is really not up to par. Going back to visit friends or family and you are not going to be in the room much it’s perfect. The trans canada highway and cote de liesse nearby so you get almost anywhere in very short order.

  • Stayed: July 2013, traveled on business
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Thank drhackenabush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super815530, Guest Relations Manager at Days Inn & Conference Centre - Montreal Airport, responded to this reviewResponded August 1, 2013

Dear Customer

Thank you for sharing your good experience at the Days inn Airport. We will mention to our frontdesk people that you enjoy their services. We hope to welcome you back in a near future.

My best regards,

Lyne Malenfant
Regional Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Andre P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 12, 2013

  • Stayed: July 2013, traveled with family
    • Value
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Review collected in partnership with Days Inn
Thank Paul A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 4, 2013

this hotel is around 10 min from airport they do have a free shudel bus ,staff was friendly except at the restraunt,
i was in the restraunt we went for breakfeast, and the waitress turn our coffee cups over and just almost throw it on its side, she was very rude . even with the forks and knives she just throw it down making lots of noise , because of this , i had one meal there and never ate there again. because i booked with expedia and paid in full i could not change hotels. or i would of.
I would never go back there again

  • Stayed: July 2013, traveled with family
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Thank jeff j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super815530, Public Relations Manager at Days Inn & Conference Centre - Montreal Airport, responded to this reviewResponded July 11, 2013

Dear Customer,

I am happy that you enjoy our room and frontdesk welcome.

We will meet the employee and make sure that she does not do that king of bad service again. It is sad to hear that will not come back again. We hope you will change you mind eventually. We do apologize for the restaurant service.

My best regards,

Lyne Malenfant
Regional Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn & Conference Centre - Montreal Airport

Address: 4545 Boul. Cote-Vertu Ouest, Montreal, Quebec H4S 1C8, Canada
Location: Canada > Quebec > Montreal
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#14 Best Value Hotel in Montreal
Price Range: $97 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Days Inn & Conference Centre - Montreal Airport 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Days Inn Montreal Airport Hotel Montreal
Days Inn Saint Laurent
Saint Laurent Days Inn

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