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“Old world hotel that needs a bit of updating” 3 of 5 stars
Review of Fairmont The Queen Elizabeth

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Fairmont The Queen Elizabeth
Ranked #45 of 165 Hotels in Montreal
Certificate of Excellence
Kitchener, Ontario, Canada
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Old world hotel that needs a bit of updating”
3 of 5 stars Reviewed November 14, 2013

I have stayed at a couple of the Fairmont hotels in Canada both times because these were the designated conference hotels. And while the experience is nice, visitors should know that there are certain limitations of these old CPR hotels, of which this is one. The rooms are quite small; the bathrooms tiny. The amenities such as bathtub could definitely do with an update and even the lighting is often inadequate. I found it difficult to get the room the temperature that suited me. The bed, however, was very comfortable.

What drives me nuts about these hotels is the ridiculously overpriced "extras." If you don't join their club, they charge $13.95 A DAY for wifi in the rooms. If you dared to move a bottle in the mini bar to put a sandwich of your own in it, the sensor will know that you moved something and charge you accordingly--$25 for a HALF bottle of wine anyone? No way! I would never order room service, as I just couldn't bring myself to pay those prices. And besides there are numerous restaurants just out the door and a food court --including a liquor store-- underneath the hotel in the train station (you wouldn't even have to put on a coat when it's cold out). There's nothing worth watching on cable TV anymore but to rent a movie costs $16.95. And it's not even necessarily a good movie.

When I stay at a Fairmont I eat the decent food that is put on by the conference, but I buy extra meals, snacks, and beverages elsewhere.

Room Tip: Join their club for free and you get free wifi.
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Linda4950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (618)
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English first
Oakville, Canada
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 13, 2013

We stayed at the Fairmont the last weekend in October, and had a great time (this is my third time at this hotel). We stayed in an upgraded large Gold room, which was very large, and well appointed. This was the first time we stayed in a gold room, and the services they offer are very nice. The furniture in the room was very nice, and the bed was very comfortable. Only thing missing from the room were slippers, but once we asked, we had them very quickly.

Pool area is nice, but it would be nice if their were extra towels left in the change rooms. You only get one towel when you check in to the pool area, and an extra one would be nice for after your shower.

I would definetely stay here again, and have no problem recommending to others.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Travellerwanabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, November 20, 2013
Dear Travellerwanabee - We're thrilled to hear how much you enjoyed your recent stay with us at Fairmont The Queen Elizabeth. Thank you for your great comments regarding the services and amenities on Fairmont Gold. That said, we're sorry there were no towels in the changing rooms at the health club on this occasion. We do offer additional towels especially for guests to use after showering. Please know your feedback has already been shared with our health club manager for follow up and to ensure this issue is addressed. Thank you very much once again for your recent visit and we most definitely hope to welcome you back soon for a 4th time! Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed November 12, 2013

I have stayed at three different Fairmont hotels in the last three months. The Fairmont Mayakoba was the only one that I can't say anything bad about. The Fairmonts in Toronto (Royal York) and Montreal (The Queen Elizabeth) need a lot of work. I stayed at the Fairmont Queen Elizabeth this last weekend on a friend get away. The hotel was booked up completely due to a dance competition. We had three "Fairmont" rooms booked and were able to check in early to one at noon. We were happy about that and had no problem waiting for the other two as we were heading out to do some shopping. They gave us a call a couple hours later to let us know our rooms were ready. The first room that we checked in early to was on the ninth floor and extremely small but looked nice enough. There was some wear on the carpet and furnishing. My other fiends checked in on the 10th floor to another renovated room. I know it was a renovated room because my fiancé and i checked into our room on the third floor. I am not sure how they managed to get this room smaller than the ninth floor room, but it was. The furnishings must have been in the room for the last 30 years. Everything was very well worn and there must have been about a foot of room around the bed and that was it. The bathroom was disgusting and the bathtub was chipped. The shower didn't work and was a dribble. And the kicker was that the room was right next to the stairwell so we heard the stomping all evening. I called down to ask to change rooms and was told "that was the room we booked". And that the hotel was fully booked and they could do nothing.

This room was worse than a super 8 room. The front desk offered to change rooms for us the next day.

My friend offered us an upgrade certificate for the next day so thankfully we were able to move room. The "Suite" was also very very small. The room looked upgraded but to nothing exciting.

Overall the hotel looked very worn and tired and needs a major overhaul! There are so many nicer hotels in Montreal, I would not recommend the Fairmont.

Room Tip: Do not even think of staying here unless you get a renovated room.
See more room tips
  • Stayed November 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Amanda262626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed November 8, 2013 via mobile

We stayed here for two nights in October 2013. The location was ideal as it was placed over the Via Rail and Amtrak train station. There was a large mall one level above that as well. Staff at this hotel were very nice. The rooms were well appointed and very clean. We will defiantly stay there the next time we are in Montreal.

Stayed October 2013, traveled as a couple
Helpful?
Thank Rennaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, November 12, 2013
Dear Rennaye - We're glad you enjoyed your visit to Fairmont The Queen Elizabeth in October. Thank you for your great feedback regarding our staff members. The entire team looks forward to welcoming you back on a future stay. Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed November 7, 2013 via mobile

Arrived by train right at the hotel. Great location. As you'd expect from Fairmont the QE is very clean and well maintained, excellent staff fully bilingual. All amenities within the hotel complex. Great stay.

Stayed September 2013, traveled on business
Helpful?
Thank ScottKenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, November 12, 2013
Dear ScottKenn - We're glad you selected Fairmont The Queen Elizabeth on your last business trip to Montreal. We're happy to read how much you enjoyed the location of the hotel, the service provided by our dedicated colleagues as well as the overall amenities. Thank you very much for sharing such great comments and we look forward to your next visit. Warmest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
225 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed November 4, 2013 via mobile

I took my wife here for a weekend getaway while I was in Montreal. We stayed on the gold floor and as always the service was second to none. The lounge was very relaxing with fantastic night views of the city. We are looking forward to our next trip to this hotel. Highly reccomnded!

  • Stayed November 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Public Relations Manager at Fairmont The Queen Elizabeth, responded to this review, November 7, 2013
Dear Scott W,

Thank you for choosing our hotel for your romantic getaway. We appreciate you taking the time to share your feedback about our Fairmont Gold floors in Montreal. We are glad we could be a part of your experience in the city. The view is indeed quite impressive and romantic from the Gold lounge. We do hope to have the opportunity to welcome you back for more couple getaways. Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sinking Spring, Pennsylvania
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 3, 2013

Small room and ok service. The hotel was nice with lots of amenities and a big fitness room. The restaurant was good but the waiter was not attentive and even disappeared halfway thru pouring a drink. Very odd.

Stayed October 2013, traveled on business
Helpful?
Thank Bari D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Public Relations Manager at Fairmont The Queen Elizabeth, responded to this review, November 7, 2013
Dear Bari D,

We appreciate your review and are so sorry to learn about the service issue you encountered at our restaurant. Your experience does not reflect the attentive and engaging service we strive to offer our guests. Your feedback is important and has been shared with our food & beverage team. We apologize and hope to have the opportunity to wlecome you again to provide you with a dining experience more in keeping with typical Fairmont style. Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Queen Elizabeth

Property: Fairmont The Queen Elizabeth
Address: 900 Blvd. Rene Levesque West, Montreal, Quebec H3B 4A5, Canada
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Montreal
#23 Luxury Hotel in Montreal
#32 Business Hotel in Montreal
#33 Romantic Hotel in Montreal
#37 Family Hotel in Montreal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fairmont The Queen Elizabeth 4*
Number of rooms: 982
Official Description (provided by the hotel):
At the center of Montreal's vibrant cultural and commercial district sits the city's grandest and most gracious hotel - Fairmont The Queen Elizabeth. Located above the train station (Via Rail & AMTRAK) and connected to the extensive underground city of thousands of boutiques, restaurants and cafes, and within walking distance of sports and cultural attractions, this Montreal hotel reflects the city’s distinct elegance and charm. ... more   less 
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Also Known As:
Fairmont The Queen Elizabeth Hotel Montreal
Fairmont Hotel Montreal
Fairmont Montreal
Fairmont Queen Elizabeth
Montreal Fairmont

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