This hotel is conveniently located in downtown Montreal, attached to the train station. That is the only benefit of this hotel. Firstly, the check in lines ups were long. Our room was only partly ready - we had a junior suite and only the parlor was ready for early check in. They had stated they would call as soon as the bedroom was ready.
When we got to the 'parlor' portion of the room, we noticed the fridge had obviously been recently removed as there was about a centimeter of dust and dirt in the bottom of the cabinet where to fridge was. Also, I have a small child, and a hotel without a small fridge is difficult for milk and bottles. There was a pull out sofa in the parlor as well, where my mother was going to sleep.
On our way out, again there was a large crowd at the check in counter, but I did manage to grab someones attention at the concierge desk. I mentioned the dirt in the bottom of the cabinet and asked if sheets could be put on the pull out sofa. The reply was "I'll send someone up from housekeeping, but there are already sheets on the sofa bed". Ok I said.
Upon return to the room a few hours later the bottom of the cabinet was wiped out, with lots of dirt remaining. I pulled out the sofa bed, and there were no sheets. The mattress was bare and looked dirty, in addition to being very thin and feeling each spring. I called the front desk again and asked for sheets and pillows for the pull our sofa.
We then left for supper. When we returned the sheets were thrown on the bed, still folded. There were no pillows. At this point I called downstairs, and asked to speak to management. After a 20 minute hold, I eventually spoke to a manger and he sent up a woman from housekeeping, and told me he would call back in 20 minutes to ensure I was satisified. I also asked him when our bedroom would be ready (this was now 6:30) and he said it was ready, though no one called us. Housekeeping came up, and told me very curtly there were pillows in the closet, which I had told the manager that there weren't She had to leave and go get pillows, and then returned and put the sheets on the pull out. She did not leave any blankets. I ended up finding her in the hallway and finally getting a blanket. The manager never called me first nor last to "ensure I was satisfied".
In our bedroom the bed was perfect. Very comfortable. The bathroom was dated, and has rust and lots of paint chips in the tub. There was a small fridge. I removed 3 bottles of Perrier from the fridge and laid them on top of the fridge, to make room for my sons bottle. The next morning i had been charged for them. I called the front desk and they said they would remove the charges ASAP, as this was automatic. Though when I check out at 12:00, the charges were still there and they has to issue a refund at that time. They asked how my stay was and I replied "The service was terrible". She said "Sorry about that" and sent me on my way.
As our train wasn't until 5 pm we asked if they would store our 3 bags until then. No problem - for a $2 per bag fee.
Overall, the service was terrible. After asking the hotel staff 3 times I finally got sheets and pillows. The $2 per bag storage rule really put me over the edge. I paid $409 for my room...really? I will never stay here again.
- Official Description (provided by the hotel):
- At the center of Montreal's vibrant cultural and commercial district sits the city's grandest and most gracious hotel - Fairmont The Queen Elizabeth. Located above the train station (Via Rail & AMTRAK) and connected to the extensive underground city of thousands of boutiques, restaurants and cafes, and within walking distance of sports and cultural attractions, this Montreal hotel reflects the city’s distinct elegance and charm. ... more less
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- Also Known As:
- Fairmont The Queen Elizabeth Hotel Montreal
- Fairmont Hotel Montreal
- Fairmont Montreal
- Fairmont Queen Elizabeth
- Montreal Fairmont