I really wanted to give this hotel 5 stars because of its rich heritage, its brand name, its great location and its outstanding front desk and concierge service.
However, on a five-night stay in February, our stay was marred by lousy service in one restaurant and in the bar. In addition, the carpet in the room was looking quiet worn out and was not clean when we arrived. Unacceptable in a Fairmont property.
We used the concierge service half a dozen times and the staff was unfailingly helpful and friendly. Front desk was great when we called in advance, when we checked in, when we had to extend our stay by a night because our flight was cancelled, and when we checked out.
Because it was February, we made extensive used of Montreal's Underground City, and this hotel is located right over part of it. This was super convenient.
I've given the Service a rating of three stars. Here's what that means to me: For the restaurants it should be one. For the front desk and concierge it should be five.
When we return to Montreal, we'll probably stay elsewhere, partly because there are so many interesting hotels. My recommendation: Stay here but dine elsewhere.
- Official Description (provided by the hotel):
- At the center of Montreal's vibrant cultural and commercial district sits the city's grandest and most gracious hotel - Fairmont The Queen Elizabeth. Located above the train station (Via Rail & AMTRAK) and connected to the extensive underground city of thousands of boutiques, restaurants and cafes, and within walking distance of sports and cultural attractions, this Montreal hotel reflects the city’s distinct elegance and charm. ... more less
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- Also Known As:
- Fairmont The Queen Elizabeth Hotel Montreal
- Fairmont Hotel Montreal
- Fairmont Montreal
- Fairmont Queen Elizabeth
- Montreal Fairmont