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“Centrally located, dependable hotel.”

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Fairmont The Queen Elizabeth
Ranked #46 of 164 Hotels in Montreal
Connecticut
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Centrally located, dependable hotel.”
Reviewed December 11, 2012

During my most recent stay at La Reine Elizabeth, the rooms seemed to be missing a lamp or two and was quite dark. However a quick call down to the front desk resolved the issue and room service actually brought additional 2 lamps to my room within 15 minutes.

I love how well the rooms are sound insulated and rarely hear a thing from neighbours.

The bathrooms were clean and the hardware was in good condition (unlike some other older Fairmont properties). Although this particular property does not have the history and charm of other Fairmont properties, it more than makes up for it for its location and access to the underground shopping area. I could run downstairs and buy facecare products from L'occitane and pick up some shampoo from a drugstore when my luggage was delayed.

My only complaints during this stay was 1) breakfast service at the Montrealis varied greatly depending on whether you were seated alone or with your group as it was assumed that you would tip badly if you were with your group. 2) The afternoon tea service was moved from the lobby area to the back rooms in the Montrealis and only 2 very overworked waiters were available at the tea service. In addition, reservations must be made in advance for the tea service as it was no longer widely advertised. One basically had to walk up and read all the promotional cards at the front entrance of the Montrealis to realise that there was a cream tea service offered by appointment only. If one wished for a savory tea service (or more accurately High Tea), then one had to make the booking at least a day in advance. This recent situation with the tea service is very sad, as afternoon tea at Fairmont properties all over the world are usually a hallmark staple.

Hopefully they will bring back a fully accessible afternoon tea service both sweet and savory.

  • Stayed January 2012, traveled on business
    • Value
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Helpful?
Thank Tleemur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, December 18, 2012
Dear Tleemur - We greatly appreciate you taking the time to share some detailed feedback regarding your recent stay. We're glad to hear you enjoyed your overall visit. Having said that, please rest assured your comments and suggestions with regards to the service and offerings at Le Montréalais restaurant have already been shared with our Director of Food & Beverage along with our Restaurant Manager. We do recommend indeed advance reservations for High Tea, however the team works very hard at accommodating last minute requests for the tea experience. We thank you once again for your time and we do hope to have an opportunity to welcome you back. Kind regards.
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 9, 2012 via mobile

Love the location, rooms and service is excellent! But this is not unusual for Fairmont Hotels standards! Love the Complimentary Internet and wifi is free of charge during the duration of your stay. Can't wait to take my whole family back to Montreal and of course we will be staying at Fairmont The Queen Elizabeth !

  • Stayed December 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Egol1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, December 18, 2012
Dear Egol1959 - What a pleasure to read your recent review! The entire team is happy to hear that you enjoyed your stay at Fairmont The Queen Elizabeth and we most certainly look forward to welcoming you back with your family. Many thanks and regards.
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Montreal, Canada
Level Contributor
347 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed December 7, 2012

Five-day meeting.
Room, spotlessly clean, soft bed, little or no noise. I slept like a baby. Asked for a room on floors above, facing the street René Lévesque. Room 1072 has a beautiful view.
Since I was in a very big meeting.All of our meals were buffet. Good quality, fresh food, good variation in the first three days, but becomes redundant after the 4th day.
Reception, Check In and Check Out, very professional.
Valet service for the car; Excellent. I lost my ticket parking. There was no problem to find my car.
Meeting room; Everything was perfect in every way except for the room temperature. It was cold in the meeting rooms.

Room Tip: Room 1072 has a beautiful view.
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  • Stayed December 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank zara1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 3, 2013
Dear zara1213 - Thank you for your recent visit. We're glad you enjoyed your meetings as well as the comfort of the guest room. Please rest assured your wonderful comments regarding the room have already been shared with Housekeeping. Having said that, your feedback about the meals was also shared with our Food & Beverage department and we thank you for sharing. Whether it is for business again or for pleasure, we do hope to welcome you back. Warmest regards.
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Kingston Ontario Canada
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 7, 2012

Another trip was made to Montreal to enjoy the night life. This time for ease we decided to stay at the Queen E. We traveled from Kingston on VIA rail which takes you under the Queen E so it is very convenient coming and going. The hotel is very nice and of course has been updated recently. The rooms are a bit small but very clean and the beds were very comfortable. All in our group mentioned they got a very good night sleep. They do not offer small refrigerators in the rooms so to keep drinks and snacks chilled you have to rely on ice so a collapsible cooler is a good idea. The Queen E is in a very good location close to restaurants and certainly no end to shopping.

Enjoy.

  • Stayed November 2012, traveled with friends
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Helpful?
1 Thank Skiforfun-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 3, 2013
Dear Skiforfun-7 - We're delighted to hear you enjoyed the convenient location of the hotel especially when traveling by train. We are also happy to read your great comments regarding the comfort of our new beds and we thank you for taking the time to share your recent experience with us. We hope to have the opportunity of welcoming you back in the near future. Kind regards.
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Toronto, Ontario
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed December 5, 2012 via mobile

I'm just back from a quick 2 night trip to Montreal and stayed at the Fairmont. We decided to stay here because of the location mostly, we had taken the VIA Rail train in from Toronto and the Fairmont is directly linked to the main train station and also the subway/metro which is necessary for a stay in the colder winter months. The main metro station links to all metro lines too so you can get everywhere in the city from here.

We had a Fairmont queen room on the 11th floor overlooking the neighboring cathedral which was great! The room wasn't huge but had adequate space for the two of us. Everything was clean, the bed was extremely comfortable and there was lots of hot water in the shower! The bathroom was on the smaller side, but this is typical of the Fairmont hotels, from my experience at least. Definitely not enough room for 2 people to get ready together but the room itself had about 3 mirrors in it so this wasn't a big deal.

Check in was quick and easy, we arrived a few hours early and thought we'd just check and see if our room was ready and were glad to see it was, and a few minutes later were in the room. For check out they had emailed me a link to do it online which I did and was emailed a detailed final statement within the hour. Our train wasn't until 5pm so we left our bags with the bell desk for $2 and picked them up before heading down to the train. No issues here either.

I've previously stayed at the Fairmont in Toronto and been happy with all aspects of my stays there so I'm glad to see their excellent service runs consistent through this property also. I will definitely return to this hotel on future visits to Montreal and other places where Fairmont hotels are.

Thanks Fairmont for another great stay!

  • Stayed December 2012
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Helpful?
Thank ChristineL1084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, January 3, 2013
Dear ChristineL1084 - Thank you very much for sharing details regarding your recent stay at Fairmont The Queen Elizabeth. We're glad to hear you enjoyed your overall visit and we look forward to welcoming you back. Thank you kindly for your loyalty to Fairmont Hotels & Resorts, we greatly appreciate it. Best regards.
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Washington DC, District of Columbia
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 5, 2012

We had a wonderful time at the La Reine Elizabeth. The staff was wonderful to our smallish children (10,8and 5) and the hotel was well tended. The location is centrally located and a relatively short walk from many different neighborhoods (Shops on Catherine Street, Vieux Ville etc..). Access to the underground is available from the lower level of the hotel and the Place Ville Marie is directly across the street with a sort of food court for coffee, quick snacks. It is also close to the subway/metro and very easy to get to and from w/ cabs. The pool was clean and well cared for and our kids had a blast blowing off steam every day before we went out to dinner. We ate in the casual restaurant, had high tea, the beaver club and room service and found all to be very tasty and not outlandishly expensive - given comparable quality hotels. Special cudos to the two bell hops we met named Patrick, who made my kids feel so welcome every time we came in and out of the hotel.

Room Tip: We would suggest asking for a view of the church although our view up to Mont Royale was also lovely
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  • Stayed November 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank AnnDC_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, December 10, 2012
Dear AnnDC_13 - We're delighted to read your recent review. Thank you for taking the time to share such positive feedback regarding your visit with your family to Fairmont The Queen Elizabeth. We hope to have the opportunity to welcome you back in the future. Many thanks and regards.
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Ottawa, Canada
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 2, 2012

Just back from a two night/weekend stay. We have stayed on previous occasions at this property, so we were familiar with the great location, and easy access to metro and Via train. We booked a mini-suite, which suits us well as our young teen has own half bath and doors close between living area with sofa bead and bedrooom. Living area has its own TV.

Each staff member we came in contact with seemed to truly want to help, and took the time to engage in conversation. From the people we spoke to at check in, to the porter in the lobby, the doormen, the people in valet parking - all were friendly, and took time to ensure you were well served. We had drinks in the Voyageur (lobby) bar a few times throughout the weekend; the place was packed and service was still good. In fact, we had before dinner drinks; left to go to dinner, and when we returned for a nightcap, the waiter remembered what we had been drinking earlier in the evening. Nice touch.

As members of President's Club the internet is free and you often receive discounted offers - take the time to join!

The hotel is well situated for a weekend visit; close to shopping, attractions and easy public transportation access, but what sets it apart in our minds is the staff. We'll be back!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3CanadianBears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontQueenE, Manager at Fairmont The Queen Elizabeth, responded to this review, December 10, 2012
Dear 3CanadianBears - Thank you for your loyalty and for your wonderful feedback. Please know that your fantastic comments have already been shared with the team as this type of recognition is very important to them. We're thrilled to hear you once again enjoyed the service provided by our dedicated colleagues. We all look forward to your next visit. Warm regards.
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Additional Information about Fairmont The Queen Elizabeth

Property: Fairmont The Queen Elizabeth
Address: 900 Blvd. Rene Levesque West, Montreal, Quebec H3B 4A5, Canada
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Montreal
#27 Luxury Hotel in Montreal
#32 Business Hotel in Montreal
#33 Romantic Hotel in Montreal
#37 Family Hotel in Montreal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fairmont The Queen Elizabeth 4*
Number of rooms: 950
Official Description (provided by the hotel):
Fairmont The Queen Elizabeth has closed its doors to undergo a $140 million transformation project to become once again Montreal's leading choice hotel for travelers, special events and business conventions. The hotel will reopen in summer 2017. The common areas and approximately 500 out of our 950 guest rooms will be ready in time to celebrate Montreal's 375th Anniversary and the 150th Anniversary of Canadian Confederation. Following the completion of the transformation project, Fairmont The Queen Elizabeth, one of Montreal’s most iconic landmarks, will offer: A brand new design blending a contemporary decor with a vintage flair reminiscent of Montreal’s golden years. The authenticity of our building, a historic heritage monument, will be preserved. An innovative business campus that will be among the most modern in the world. The campus will include a set of interconnected and accessible public meeting and multi-functional spaces where business people will be able to engage in creative, collaborative and innovative experiences. A new restaurant, bar and coffee lounge introducing innovative culinary and experiential concepts brought to life thanks to the expertise of Baptiste Peupion, Culinary Director, and Nader Chabaane, Director of Mixology. An urban market, a revolutionary concept in the hospitality world, offering seasonal products and supporting local producers and artisans while fostering a community spirit in the heart of downtown Montreal. The Agora, a multi-purpose venue with dynamic programming, pop-up shops and much more. ... more   less 
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Also Known As:
Fairmont The Queen Elizabeth Hotel Montreal
Fairmont Hotel Montreal
Fairmont Montreal
Fairmont Queen Elizabeth
Montreal Fairmont

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