The lobby sure could though! I booked as part of the LOMA conference (9/11-9/13). We booked a standard room, which was tiny, but livable. We found that the sheets had a pubic hair on them (very prominently displayed next to the welcome card). Since we arrived late (near 6 PM), we decided to go for dinner and to ask the staff at the front desk to have the bedding changed while we were out. When we got back at 9 PM, the sheets were untouched. I called the front desk and was assured that the sheets would be changed. 30 minutes passed and I had to go down and speak to a manager before anything happened.
As part of my conference, internet access was included in the room free of charge. When we went to the front desk to ask about it (because the web gate asks us to accept the charges), they said to accept the charges, because they have something on their end that will remove them. I woke up this morning to see a bill slipped under my door - that includes 3 days of DOUBLE internet charges. How lovely.
I do not expect much from hotels of any caliber, merely a clean room, and for them to adhere to their word. This hotel fails on both points and if it were not for the location, or the friendliness of the door people, I would have rated it a 1.
Also, be prepared for $28/day parking and mandatory valet service. Two things I wasn't expecting (I didn't see a sign for the $28/day and the only place it's listed on the website is on a tiny link on the bottom right titled "fact sheet").
- Official Description (provided by the hotel):
- At the center of Montreal's vibrant cultural and commercial district sits the city's grandest and most gracious hotel - Fairmont The Queen Elizabeth. Located above the train station (Via Rail & AMTRAK) and connected to the extensive underground city of thousands of boutiques, restaurants and cafes, and within walking distance of sports and cultural attractions, this Montreal hotel reflects the city’s distinct elegance and charm. ... more less
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- Also Known As:
- Fairmont The Queen Elizabeth Hotel Montreal
- Fairmont Hotel Montreal
- Fairmont Montreal
- Fairmont Queen Elizabeth
- Montreal Fairmont