Stayed at this hotel for 3 days while visiting Montreal on work, this was my second visit to this hotel and what a disappointment. Between visits, my last trip to Montreal I stayed at the Delta Montreal which I was excellent, then came back here to pure disappointment.
Check in to the hotel was ho-hum, no description of anything at all. No room service hours, no breakfast hours, no pool location, nothing. Was more like checking into a Motel 6. Arrived in my room and heard the toilet running, called down immediately to the front desk and told them I would rather just get another room before I unpack if this is going to take some time. They said no, that it would only take a minute. Maintenance shows up at my room, spends 3 seconds on the toilet and it stops running. He comes out says he's done and I ask him to flush it before he leaves to make sure it doesn't happen again. He said he already did (which he did not), it it's fine. After he leaves, tested it and sure enough it continues running. This was at 11:30pm and I was exhausted so I just closed the bathroom door and listened to it all night.
Wake up the next morning to go and take a shower, no hot water, NONE! I was in a rush and needed to get to a meeting so I ended up having a cold shower. Called to the front desk on my way out and asked them to send someone up while I am away to please fix the toilet and hot water. Upon return to my room 9 hours later the toilet was still running and I now had luke warm water when turning all the way to hot... at least better than cold. I call down and am told that maintenance is on a long call and I will have to wait at least an hour. I got frustrated and said forget about it. Just dealt with the noisy toilet and no hot water for the rest of my visit.
No followups, no apologies, no offer for compensation... NOTHING!
Now the only reason I gave this hotel this visit a 3/5 is due to room service. Ordered room service twice during my stay and it was excellent. The only downside was the menu which was on regular white paper which was torn and had food stains on it (again, Motel 6). But, the food and service was excellent! Very happy with this.
One other thing to note would be that the TV reception here is HORRIBLE, my TV was mainly static on all channels. I ended up watching movies via my laptop which I hooked up to the TV VGA port. Lucky I brought a cable as there are none there. At the Delta Montreal they have every cable you could possibly need already hooked up to the TV and built into the desk (VGA, HDMI, RGB, etc) My next visit will for sure be to the Delta Montreal, I am done with this hotel and recommend all reading this to stay there as well. Its always either cheaper or the same price and the rooms are phenomenal. Not only that, but when you check in to the Delta hotel they always have the lights in the room on waiting for you, soft music playing and the rooms seem to be lightly scented. Marriott doesnt give a crap about trying to make you comfortable just want you in and out.
*Note to Management* Maybe try going the extra mile once in a while like other Marriott properties do, try taking care of your guests.
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- Also Known As:
- Marriott Chateau Champlain Hotel Montreal
- Marriott Hotel Montreal
- Marriott Montreal
- Montreal Marriott