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“45 minutes for a shuttle...”

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Quality Hotel Dorval Aeroport
Ranked #128 of 165 Hotels in Montreal
Repentigny, Canada
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“45 minutes for a shuttle...”
Reviewed October 30, 2012

I spend one night over there .
because it is not far from Montreal airport.
with free parking for one week and shuttle service .
All you have to do: give us a call when you are outside.
the shuttle will be there in 10 minutes.
All right looks fine.

But if you don't want to loose to much time...
think about somewhere else.
I don't like being late...
I don't like when i make poeples wait for me...
I think that is a question of respect.
I think that 45 minutes waiting outside for a shuttle is not a good service.
Especialy when it is cold .

Sorry !

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Claude050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, November 1, 2012
The Hotel & Transportation/Parking management would like to apologize for the delay, we will have to investigate what was the reason for the delay as we have 3 shuttles that at least one of them is stationed at the Airport, once it leave another replace it, and as the hotel is only 10 minutes away from the airport 45 minutes is way too long, unless the guest did not call us and just waited?

Would appreciate if guest can e-mail the hotel on the date and time he returned and the specifics to info@qualityhoteldorval.com
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355 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
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English first
Toronto, Canada
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 22, 2012

Stayed one night. Arrived late. Lobby looks fine but noticed the carpet in the hallway was worn and dirty. Once in the room noticed the carpet was stained and dirty. Supposedly a non smoking
hotel but the room did smell of stale smoke , could be left in the carpet from the 1980's.
The television remote did not function properly as well. Would have left if I had arrived earlier and gone somewhere else, but we needed to sleep for a few hours before moving on. I would assume from reading the other reviews that there may be some renovated areas of the hotel that we did not see. I would suggest the rating for this hotel should be 1 star at best. I will definitely spend a few more dollars next time so that I can sleep in a clean room.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 23, 2012
On behalf of the management I wish to apologize about this bad impression, Indeed we still have 15% of our rooms that are not fully Renovated that we sell once the Renovated section is all sold out

I would appreciate if the guest can get in touch with us ASAP at 1-800-361-6243, or send me his coordinates by E-mail to info@qualityhoteldorval.com so that we can investigate which room it was & take care of the matter doing the necessary to please the guest
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Waterville, Quebec, Canada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 2, 2012

It's our third time at the Quality Dorval as a stay, park and fly. We are very happy with the room and staff. The room are very clean and spacious and we appreciate that plate with our name wrote in chocolate with those 2 pieces of chocolate, for us it's shows that they want us to fell special. We will recommend this place specially if you have to take the plane. There is a shuttle 24/24 seven days a week +up to 21 days parking included. The drivers are very polite. The only think negative there are no breakfeast included with the park and fly. Even if it would be coffee and muffins to serve went we leave in the morning, it would be nice. We will book again with them at our next trip.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pierrette R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 11, 2012
The hotel management and staff are very grateful for your kind response, we always thrive on personalized service , though breakfast is not included in the package of the Park and Fly we always have our complementary Coffee / Tea station available for the early check outs
We look forward for all your upcoming stays

Nader Abdelnour

Executive Assistant manager
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West New York, New Jersey
Level 6 Contributor
174 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed October 1, 2012

So many great things about this hotel . Front desk staff were very good . Room was clean and spacious.... no problem here . The instructions on how to get there are very fuzzy and unclear if you are not familiar with the area . The hotel is in an industrial area with a bunker war like concrete look about it . There is nothing nearby . I mean NOTHING . Just blocks and blocks of industrial buildings . Don't even think about going to find a place to eat unless you have very detailed instructions . If you miss one turn , you will literally be lost for hours in that industrial wasteland . Even the locals get lost. The nearest area with a few restaurants is far and again very confusing on how to get there and back . One of the reviewers mentioned that there was a shuttle service not only to the airport but also to the bus stop and the mall . If this is in fact the case I would highly recommend venturing out using the shuttle . The way the streets and highways intertwine is totally illogical . Whoever designed this area must have been intoxicated .One more issue . If you take the shuttle to the airport it is an excellent service . However when you return from your trip and want to get back to the hotel it is very confusing because some of the shuttles have Quality Inn Suites ,others Quality Inn, while others Quality Hotel . Make sure you take the right one or you will find yourself driven to the wrong hotel . Oh..one more thing ,we were under the impression that breakfast was included but this was not the case . Perhaps the website should post that breakfast is not included and state the price of breakfast since realistically you do not have the option of going somewhere else because of the geographical limitations .

Stayed September 2012, traveled as a couple
Helpful?
Thank johnny46915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 11, 2012
The hotel management and staff are very grateful for your kind response especially the title of it, and as for the hotel location indeed there were some road construction going on Cote De Liesse that affected all of the airport hotels this summer, which is coming to an end shortly
For now we have been sending written e-mails to all guests directing them to take Hi Way 13 to come to our property as it eliminates the road construction

In addition to our own Restaurants there is a mall within 5 or 10 minutes from us which we transport our guests there on a complementary basis

We look forward for all your upcoming stays

Nader Abdelnour
Executive Assistant manager
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Calgary, Alberta, Canada
1 review
Reviewed September 7, 2012

I stayed at the Quality Dorval during the busiest time I am sure, Grand Priz. I booked a large group of people 30 plus and at the best of times this is usually quite a task for hotel staff. I book at several hotels at all different types of the year and this hotel was by FAR the best experience I have had from start to finish. From afar the reservations were handled with extreme professionalism and accurancy. I also booked a meeting room for one of the nights and catering and the catering department followed the lead of the reservations in providing me with excellent service. Then upon arrival I was greated with a bathrobe (with my name engraved in it) roses and a choclate platter...I felt like a princess. I was a bit nervous as my French isn't up to par but I didn't have one problem during the entire trip. The group I was hosting all arived at random times and found that the service was excellent throughout the weekend. It is a difficult group to manage and Quality Dorval did such a excellent job I would book there again in a heartbeat!

Besides the service, the rooms were very clean and the beds were AWESOME! I just about didn't have a chance to try the resturant but as I was waiting for a cab to the airport the Manager pulled me in to the restuarant and offered me a complimentary meal...another example of their great hospitality. The meal I had was excellent and they have plenty on the menu. After the event I recieve feedback from my attendee's adn I have never recieved so many positive responses as I did from this trip. I would highly recomend this hotel for a vacation or for a large group booking!

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 11, 2012
• The hotel management and staff are very grateful for your kind response, we always thrive on personalized service ,

• We look forward for all your upcoming group stays on next year Grand Prix

Nader Abdelnour
Executive Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
1 review
Reviewed September 3, 2012

We travelled to Montreal in late August and then wanted to go to thousand islands for the weekend. This hotel was perfect we had nice room and the staff were wonderful. They treated us the way we wanted to be treated. The room was very clean and well looked after. The next time we go to Montreal i will be back for sure. I am just new to Trip Advisor but I would recommend this place.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 12, 2012
The hotel management and staff are very grateful for your kind response , We look forward for all your upcoming stays

Nader Abdelnour
Executive Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 1, 2012

My wife and I live in Ottawa, but our trip to Cuba started in Montreal which meant we needed to drive to Montreal and leave our car. We did a similar trip in 2009 and stayed at this hotel. When our travel agent made some more expensive suggestions I did some digging to find this hotel again. We paid something in the ball-park of $180 for the night, but this includes parking for two weeks and gets us to the airport for our early flight in comfort. Yes the price includes the shuttle as well. This is an airport hotel, and as you may have guessed you should not expect anything fancy. The lobby is very nice, the check-in staff was very pleasant and the sheets were clean. The carpet just inside the door in our room was stained and the lady checking us out in the morning was in a grumpy mood, but other than that the room was adequate. I highly recommend this place if you are flying out of Montreal. It is a good deal.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrhenniger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 12, 2012
The hotel management and staff are very grateful for your kind response , We look forward for all your upcoming stays

Nader Abdelnour
Executive Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Dorval Aeroport

Property: Quality Hotel Dorval Aeroport
Address: 7700 Cote de Liesse, Montreal, Quebec H4T 1E7, Canada
Phone Number:
Location: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #128 of 165 Hotels in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Hotel Dorval Aeroport 2.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located 3.5 miles from the Pierre Elliot Trudeau International Airport and 15 minutes from downtown Montreal, Quality Hotel Dorval features a free hot breakfast buffet, free WiFi and a free 24-hour airport shuttle service. A refrigerator, flat-screen cable TV, desk and coffee maker are included in all the rooms at Quality Hotel Dorval. Microwaves are also offered. The hotel has a restaurant/bar and lounge offering a variety of draft and local beers. Items on the International menu include sandwiches, pasta, meats and pizza. Guests can enjoy their favorite sports from the big flat-screen TV. There is also a business centre and a fitness centre at the hotel. Complementary fresh coffee/tea are available in the lobby as of 04:00 daily. Guests also have access to laundry facilities. Attractions in the area include bowling, a movie theatre and shopping centre. We speak your language! ... more   less 
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Also Known As:
Quality Inn Saint Laurent
Quality Hotel Saint Laurent

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