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“Great place if you can find it”

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Quality Hotel Dorval Aeroport
Ranked #128 of 164 Hotels in Montreal
West New York, New Jersey
Level 6 Contributor
171 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Great place if you can find it”
Reviewed October 1, 2012

So many great things about this hotel . Front desk staff were very good . Room was clean and spacious.... no problem here . The instructions on how to get there are very fuzzy and unclear if you are not familiar with the area . The hotel is in an industrial area with a bunker war like concrete look about it . There is nothing nearby . I mean NOTHING . Just blocks and blocks of industrial buildings . Don't even think about going to find a place to eat unless you have very detailed instructions . If you miss one turn , you will literally be lost for hours in that industrial wasteland . Even the locals get lost. The nearest area with a few restaurants is far and again very confusing on how to get there and back . One of the reviewers mentioned that there was a shuttle service not only to the airport but also to the bus stop and the mall . If this is in fact the case I would highly recommend venturing out using the shuttle . The way the streets and highways intertwine is totally illogical . Whoever designed this area must have been intoxicated .One more issue . If you take the shuttle to the airport it is an excellent service . However when you return from your trip and want to get back to the hotel it is very confusing because some of the shuttles have Quality Inn Suites ,others Quality Inn, while others Quality Hotel . Make sure you take the right one or you will find yourself driven to the wrong hotel . Oh..one more thing ,we were under the impression that breakfast was included but this was not the case . Perhaps the website should post that breakfast is not included and state the price of breakfast since realistically you do not have the option of going somewhere else because of the geographical limitations .

Stayed September 2012, traveled as a couple
Helpful?
Thank johnny46915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 11, 2012
The hotel management and staff are very grateful for your kind response especially the title of it, and as for the hotel location indeed there were some road construction going on Cote De Liesse that affected all of the airport hotels this summer, which is coming to an end shortly
For now we have been sending written e-mails to all guests directing them to take Hi Way 13 to come to our property as it eliminates the road construction

In addition to our own Restaurants there is a mall within 5 or 10 minutes from us which we transport our guests there on a complementary basis

We look forward for all your upcoming stays

Nader Abdelnour
Executive Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Calgary, Alberta, Canada
1 review
Reviewed September 7, 2012

I stayed at the Quality Dorval during the busiest time I am sure, Grand Priz. I booked a large group of people 30 plus and at the best of times this is usually quite a task for hotel staff. I book at several hotels at all different types of the year and this hotel was by FAR the best experience I have had from start to finish. From afar the reservations were handled with extreme professionalism and accurancy. I also booked a meeting room for one of the nights and catering and the catering department followed the lead of the reservations in providing me with excellent service. Then upon arrival I was greated with a bathrobe (with my name engraved in it) roses and a choclate platter...I felt like a princess. I was a bit nervous as my French isn't up to par but I didn't have one problem during the entire trip. The group I was hosting all arived at random times and found that the service was excellent throughout the weekend. It is a difficult group to manage and Quality Dorval did such a excellent job I would book there again in a heartbeat!

Besides the service, the rooms were very clean and the beds were AWESOME! I just about didn't have a chance to try the resturant but as I was waiting for a cab to the airport the Manager pulled me in to the restuarant and offered me a complimentary meal...another example of their great hospitality. The meal I had was excellent and they have plenty on the menu. After the event I recieve feedback from my attendee's adn I have never recieved so many positive responses as I did from this trip. I would highly recomend this hotel for a vacation or for a large group booking!

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 11, 2012
• The hotel management and staff are very grateful for your kind response, we always thrive on personalized service ,

• We look forward for all your upcoming group stays on next year Grand Prix

Nader Abdelnour
Executive Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
1 review
Reviewed September 3, 2012

We travelled to Montreal in late August and then wanted to go to thousand islands for the weekend. This hotel was perfect we had nice room and the staff were wonderful. They treated us the way we wanted to be treated. The room was very clean and well looked after. The next time we go to Montreal i will be back for sure. I am just new to Trip Advisor but I would recommend this place.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 12, 2012
The hotel management and staff are very grateful for your kind response , We look forward for all your upcoming stays

Nader Abdelnour
Executive Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 1, 2012

My wife and I live in Ottawa, but our trip to Cuba started in Montreal which meant we needed to drive to Montreal and leave our car. We did a similar trip in 2009 and stayed at this hotel. When our travel agent made some more expensive suggestions I did some digging to find this hotel again. We paid something in the ball-park of $180 for the night, but this includes parking for two weeks and gets us to the airport for our early flight in comfort. Yes the price includes the shuttle as well. This is an airport hotel, and as you may have guessed you should not expect anything fancy. The lobby is very nice, the check-in staff was very pleasant and the sheets were clean. The carpet just inside the door in our room was stained and the lady checking us out in the morning was in a grumpy mood, but other than that the room was adequate. I highly recommend this place if you are flying out of Montreal. It is a good deal.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrhenniger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 12, 2012
The hotel management and staff are very grateful for your kind response , We look forward for all your upcoming stays

Nader Abdelnour
Executive Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Natick, Massachusetts
Level 5 Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 28, 2012

Stayed 3 nights in a recently renovated room. Better then any Hilton I have ever stayed at. Treated like an honored relative. Room was first class, hotel had statues, waterfalls, etc.inside and nice pool outside. Food was just OK. I will be back!

Room Tip: Ask for a renovated room.
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  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gendreau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, October 12, 2012
The hotel management and staff are very grateful for your kind response , we feel that we are as equal as any deluxe chain hotel out there with our personalized service

We look forward for all your upcoming stays

Nader Abdelnour
Executive Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericton, Canada
Level 3 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 21, 2012

We were stuck into this hotel by Air Canada because our flight connection was missed - they had a big sign at the desk welcoming people with cancelled flights so this must be Air Canada's contract hotel.

Upon arrival we were checked into a room where there were light bulbs that did not work and hair in the tub. We complained and were given a new room - only to find in this one a broken lamp that looked like a fire hazard, and also a dirty bathroom again. At this point we were just tired and wanted to rest, so we gave up did not bother changing rooms again. After this, I decided to take a shower - upon which I discovered that the shower wand did not properly attach into the socket so it was IMPOSSIBLE to simply stand under the shower - you HAD to use the wand.

To top off the comically poor condition of this hotel, there was some strange sticky substance all over the side of the TV - I don't even want to know what that is. Carpets are also not very clean.

TLDR; This place is as close to "a dump" as I have ever been in in a name-brand chain hotel.

Room Tip: Best room would be found at another hotel.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brunes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, August 24, 2012
The Hotel management would like to apologize for this bad experience, 90% of the hotel are completely renovated so the odds were that this was one of the old section rooms that are being converted now…we would appreciate if the guests can please contact us at 1-800-361-6243 as ask for Mr. Nader Abdelnour or Mr. Daulat Dipshan (President) to get some info on the room you stayed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, Connecticut
Level 6 Contributor
88 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed August 20, 2012

What you need to know about this hotel are its two main drawbacks. First, it is far from the metro. You cannot walk there. You have to take a taxi or a bus (take bus 100 or 460; walk out of the hotel and turn right about 200 feet to the bus stop). The bus is $3 each way but includes a metro transfer. Second, this part of town is under road construction -- serious, multi-year road work. Your GPS nav system may fail to route you so be prepared with a mental map or paper road map to help you.

Two of the three front desk clerks whom I approached gave us a snotty attitude, which we think was because we don't speak French.

If you can afford a nice hotel in the Old Town, then do it. If not, only stay here if you think you will save money and don't mind the inconvenience of negotiating bus and metro to reach your destinations.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mangorick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NaderAbdelnour, Manager at Quality Hotel Dorval Aeroport, responded to this review, August 21, 2012
The hotel management wish to apologize for the inconvenience, the hotel does offer a complementary shuttle to take our guests to the Metro station which is located 10 minutes away (Du College or De La Savane) however we only go there between 10 AM to 3 PM and again after 7:00 PM till Midnight the time of the last metro to avoid the heavy traffic

As for the road construction the easiest way to avoid that is to use Hi way 13 instead of the Exit Cote De Liesse as avoid the Montee de Liesse exit where all the repairs are

I apologize on behalf of the whole staff for the impression you got from the 2 Front Desk agents, but most certainly we welcome all type of guests as 50% of our guests are English speaking
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Dorval Aeroport

Property: Quality Hotel Dorval Aeroport
Address: 7700 Cote de Liesse, Montreal, Quebec H4T 1E7, Canada
Phone Number:
Location: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #128 of 164 Hotels in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Hotel Dorval Aeroport 2.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located 3.5 miles from the Pierre Elliot Trudeau International Airport and 15 minutes from downtown Montreal, Quality Hotel Dorval features a free hot breakfast buffet, free WiFi and a free 24-hour airport shuttle service. A refrigerator, flat-screen cable TV, desk and coffee maker are included in all the rooms at Quality Hotel Dorval. Microwaves are also offered. The hotel has a restaurant/bar and lounge offering a variety of draft and local beers. Items on the International menu include sandwiches, pasta, meats and pizza. Guests can enjoy their favorite sports from the big flat-screen TV. There is also a business centre and a fitness centre at the hotel. Complementary fresh coffee/tea are available in the lobby as of 04:00 daily. Guests also have access to laundry facilities. Attractions in the area include bowling, a movie theatre and shopping centre. We speak your language! ... more   less 
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Also Known As:
Quality Inn Saint Laurent
Quality Hotel Saint Laurent

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