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“Hyatt in Montreal...a nice place with some problems”

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Hyatt Regency Montreal
Ranked #57 of 163 Hotels in Montreal
London, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Hyatt in Montreal...a nice place with some problems”
Reviewed July 13, 2006

Stayed at this property recently - this was my 3rd stay in the past 4 years, the first occurred when this hotel was under the Wyndham flag. The difference is barely noticeable.

Overall, this hotel is quite good for a downtown Montreal property. However, it is (and has been) consistently a 3-star property rather than a 4-star property which is low for a traveller's expectations of a Hyatt.

The rooms were nicely decorated with a modern look. Furnishings and carpet were generally good. We had a 10th floor room which was an upgrade to the Regency Club - the only noticeable difference was the furnishings which had a more sophisticated look.

The Positives:
- Desk staff are friendly and helpful
- Pool and outdoor terrace are very nice and well kept (including gardens)
- Pool is staffed by a trained lifeguard
- Overall appearance of the hotel is clean and polished
- Beds are comfortable

The Negatives:
- Lack of a fitted sheet on the bed (as others noted)
- Elevators to the hotel from the street level are slow
- Restaurant is expensive and ordinary, breakfast buffet is basic and overpriced
- In-room coffee set provided for 1-cup packet only (they willingly brought more when asked)
- Ceilings in room entrance and bathroom showed signs of wear
- Water pressure in tub was only adequate and whiny
- Windows were dirty (as others noted)
- A/C was difficult to operate (as others noted)

Overall, I would stay there again but might also give others a try to improve on some of the finer touches.

  • Stayed July 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cdn1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (286)
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English first
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 11, 2006

We booked 2 rooms through Priceline and contacted the hotel right away to request for king size beds and non-smoking rooms.
The costumer representative were very friendly and helpful. They answered my e-mail promptly and we got what we requested for.

Con:
1. as everyone here said, to figure out how to get to the lobby of the hotel is quite confusing since you have to use 1 elevator to the room, 1 elevator to the street, and another elevator to the underground city.
2. Dark Room and even darker bathroom. Period.
3. No Jacuzzi with the swimming pool.

Pro:
1. Despite the problematic lighting, the room itself is comfortable and spacious.
2. I LOVE the bathroom assortments! The color and fragrance of the shampoo, conditioner, and soaps are SO delightful that I took all the leftover home.
3. The swimming pool area is quite nice even though they don't have Jacuzzi. The balcony connected to the swimming pool became the best front row seat for the outdoor concert at Jazz fest.
4. Location, location, and location.

Yes! I will absolutely stay here again.

  • Stayed July 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yqc7487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 6, 2006

This hotel is improved over the Wyndham (previous name) when I last stayed there a few years ago. I booked through Expedia. At check-in, they warned me that music from the Jazzfest would go until 11:30 at night and could be heard from my room. Then they honored my request to have a room away from the sound. I did travel for Jazzfest but prefer not to hear the music from my room. The room had a refrigerator, a welcome surprise since I like to buy fruit and wine. Comfortable above average furnishings. Sheets that wouldn't stay tucked in were the only negative. Elevator arrangement is confusing but you figure it out. Concierge friendly and helpful. The location is ideal for activities around the Place des Arts.

  • Stayed July 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cambridgeBostonMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KENT
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 6, 2006

The good
price on Priceline
lobby
condition of lifts and corridors
larger than normal size of room
attractively furnished and decorated room
fridge
2 lights in bathroom
fresh towels
position- walked everywhere
view
fully renovated bathroom
easy acess to shops

The bad
2 sets of lifts to reach room
smell of barbeque sauce in sreet entrance
internet - charges noon to noon.

I enjoyed my stay and would definately stay again.

  • Stayed July 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Magnolia2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston - USA
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 6, 2006

We just got back from Quebec, and we loved our stay at the Hyatt Montreal.
I dont get all the complaints..yes we did stay on the VIP floors, so maybe the lower floors get a bum deal.....but Lighting...... Bathroom is fine.......i dont want 500 watts when i first wake up....granted..the front entry light to the rooms should be brighter..but they are going for the Chic, comfy look.... it could be on a dimmer.
Second, location...cant be beet....... yes..the area behind the hotel is a little seedy with its gay clubs, sex stores....and asian restaurants..but this is a huge city..... and probably safer than most US cities.
It is so close to downtown..and Old Montreal is 3 blocks away..perfect for exploring. Staff could not have been more cheerful...especially when we checked in..quite busy...always a bon jour and a smile..... all thougout our stay. Food was quite good. Utilze the VIP section if you are that lucky...the desserts and appetizers hit the spot after a long hot day of playing tourists.
Only complaint....like most..is the elevators.....the only way out of this hotel are the 2 elevators on the lobby floor Four Floors UP??????? God forbid if there was a fire....
All in all we thought it was safe, quiet ( with the Jazz Festival right there) , VERY CLEAN and the pool, roofdeck gardens very relaxing.
Now if only the American Dollar went farther....it would have been Great.

  • Stayed July 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dbus85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 29, 2006

Stayed at the Hyatt for Grand Prix weekend so the price for the room was outrageous, but that is to be expected. However, for what the room is I would hazard to say that the regular price would be overpriced as well.

So here are the good points:

Location: it is right on Ste. Catherine street. Very walkable to shopping, metro is right across the street and very close to old Montréal. Ate in old montreal a couple of nights (highly recommend restaurant called Bonaparte - excellent french food, excellent service and very reasonable prices with still an upscale atmosphere. Also 10 min walk to Eggspectations in old Montréal - cut through Place des Armes - always good breakfast). There is also a mall underneath with an IGA - great to grab wine, or a snack or sandwich to take to the race track.

Service: he bellman, the valet and the concierge were very helpful and friendly.

The pool and deck - where else can you sun yourself on a rooftop in downtown Montréal

The bad points:

The room - I am not sure what the person was thinking who designed the bathroom but there was one light. It was so dark I could barely see myself in the mirror (perhaps this is just in the lower floors - we were on the 3rd)

The housekeeping - a couple of times they left "clean” towels that were anything but...totally gross

The room amenities - TV is old and it seems like there once was a mini-fridge but was subsequently removed.

BTW - if you are thinking about heading to Baton Rouge for dinner or lunch (which is right beside the hotel) - think twice. Had horrible service there - which I admit is out of character for the chain restaurant

Stayed June 2006
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 26, 2006

I booked an air/hotel package with Travelocity and stayed on the 14th floor in a Regency Club king room. All in all, I was pretty happy with the hotel. The ongoing construction is a bit of a nightmare, though it was mostly confined to the floors below the hotel where the conference rooms are. At the time we were there, it wasn't noisy, but there was a lot of work going on on the staircases, which made getting around underground somewhat of a challenge.. The Regency Club itself was a nice oasis, with access to free computers, printer, full breakfast buffet, afternoon drinks, etc. The hotel is centally located and although the immediate area is not the most thrilling part of Montreal, it was nice to be within walking distance of a lot of the key sights. it is also located right on top of a mall, with a large food court and decent shopping so you don't have to eat at the hotel if you don't want to. The hotel is not too large, which made getting around relatively easy. The room was comfortable, service decent, and I had no trouble with the internet access, which is also free with a regency club room. I would stay here again.

  • Stayed June 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Illinois_traveler22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Montreal

Property: Hyatt Regency Montreal
Address: 1255 Jeanne Mance Street, Montreal, Quebec H5B 1E5, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Quartier des Spectacles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Montreal
#30 Luxury Hotel in Montreal
#41 Business Hotel in Montreal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Montreal 4*
Number of rooms: 595
Official Description (provided by the hotel):
Hyatt Regency Montreal is conveniently located in the heart of the Quartier des spectacles of Montreal. Its 595 suites and comfortable rooms offer breathtaking views of Montreal. The hotel provides to its guests access to its indoor pool, spa services, fitness room, and offers 35,000 square feet (3200 square meters) of event space. Hyatt Regency Montreal has two restaurants, the Saveur for breakfast and SIX Resto Lounge and its Wine Bar for dinner. On summer season, SIX Resto Lounge terrace on level 6 offers an unbeatable view of Place des Festivals. The hotel is situated a few minutes walk from Old Montreal, the Museum of Contemporary Art and Place des Arts, Chinatown, the famous Underground City, the Convention Center of Montreal, 2 subway lines and adjacent to the Complexe Desjardins and its 110 shops and restaurants. Hyatt Regency Montreal is the first choice for those who want to stay in downtown Montreal and experience the Montreal way of life! ... more   less 
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Also Known As:
Hyatt Regency Montreal Hotel Montreal
Hyatt Montreal
Montreal Hyatt Regency

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