Like most of Montreal hotels, Hyatt Montreal was on strike on friday, July 8th. Something about provincial laws making that if employees are on strike they cant hire workers to replace them, so hotels have to operate only with managers. Working in this industry for several years now, I cannot beleve of the incompetence of these managers filling for their employees. At the front desk (waited 45 min to c/in), room was'nt perfectly cleanned (bad job in the bathroom), messed up my order 3 times at the bar. The next day, employees were back on the job, sure glad they were back! These employees are competent, deliver good customer service and are better at dealling with busy periods of the day. I had one manager throw a fit at me because i was complaining on how the service that day was so crapy, he did not apologise for the situation that was going on. I would have left this hotel but my understanding was other hotels had the same situation going on.
They deserve everything they ask for in their contract negociations.
And mister General Manager your department managers need some training in good customer service pronto!
Because of the employees, this is a great hotel and would come back, I would not come back for the management team.
- Free Wifi