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“Great location, friendly front desk staff”

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Le Nouvel Hotel & Spa
Ranked #68 of 165 Hotels in Montreal
Reviewed August 16, 2012

We stayed at the Nouvel Hotel & Spa from August 8-14 2012. I had read all the reviews beforehand so I knew what to expect. Well I did have one surprise: Nowhere online had I read that the hotel has a heated outdoor pool so that was a lovely surprise, but we didn't end up having time to jump in. I loved the location of the hotel, close to restaurants and shops and the metro station(s). The front desk staff was very nice and helpful, the room was how I expected to be - An okay 'you get what you pay for' room, which was just what I needed since I'd rather spend more on shopping than on the place where I sleep. We did find that the beds were so hard and hard on the back though, it took us a few days to get used to it. The cleaning was good enough. One disappointment - the hotel's restaurant. We checked it out for lunch once, and it was overpriced and the quality was sub-par. But that's just me. Overall this hotel is 'good enough' and it's great location and friendly staff are why I'll definitely be going back.

  • Stayed: August 2012, traveled as a couple
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Thank happymrsnancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeNouvelHotelTeam, Director of Sales at Le Nouvel Hotel & Spa, responded to this reviewResponded August 27, 2012

Dear Guest, Thank you for taking the time to share your experience. We are happy to hear that you enjoyed your stay. Please accept our apology regarding the restaurant . We hope to welcome you back in the near future.
Bastien Poulain, Director of Sales and Marketing

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490 - 496 of 907 reviews

Reviewed August 16, 2012

Nice big room - well furnished. Unfortunately overlooked by an apartment block and as we could not draw the curtains there was a sense of lacking privacy. On arrival we were told that a queen size bed had been booked but I had paid for a king size in advance. It was sorted but I could have done without the uncomfortable hassle of proving that. Well air-conditioned in lobby but very noisy in the bedroom. The coffee pot in our room was broken and despite waiting an hour for a promised replacement had to call down again where I found the receptionist had failed to pass on the message to housekeeping. Had to insist on a replacement which was really annoying and time-consuming. After room was cleaned each day we found hairs in the bathroom!! We washed them away but it was not pleasant. Please note our experience was not truly a bilingual one - if you can't speak French it seemed to annoy some local inhabitants and may have contributed to the delay in sorting our room problems.

Room Tip: Try front of hotel where you will not be overlooked. Bring evidence of room booking with you.
  • Stayed: July 2012, traveled on business
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Thank Tess W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeNouvelHotelTeam, Director of Sales at Le Nouvel Hotel & Spa, responded to this reviewResponded August 27, 2012

Dear Guest, Thank you for taking the time to share your experience. We are happy to hear that you enjoyed our rooms. Please accept our apology for the less than satisfactory cleanliness of your bathroom. We hope to welcome you back in the near future.
Bastien Poulain, Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2012

Stayed at this hotel for two night on the August long weekend, thought the room was great. The location of this hotel is terrific, one block from Ste. Catherine St., felt very safe walking in the area at night. Would definitely recommend this hotel.

  • Stayed: August 2012, traveled with family
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2  Thank BlackPuli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeNouvelHotelTeam, Director of Sales at Le Nouvel Hotel & Spa, responded to this reviewResponded August 27, 2012

Dear Guest, Thank you for taking the time to share your experience. We are pleased that you enjoyed our location and services. Once again, thank you for your time and we hope to welcome you back in the near future.
Bastien Poulain, Director of Sales and Marketing

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Reviewed July 29, 2012

Stayed for a night and the room was modern and clean. Staff was friendly and provided great service. For downtown Montreal, I have never stayed in hotel that had the combination of a great price and a great experience, and I have stayed in a few. Definitely will stay here again.

  • Stayed: July 2012
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Thank IrishPeac0ck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeNouvelHotelTeam, Director of Sales at Le Nouvel Hotel & Spa, responded to this reviewResponded August 6, 2012

We would like to thank you for sharing your experience at Le Nouvel Hotel and Spa with the TripAdvisor community.
We are glad to read that you enjoyed your stay with us and we hope to welcome you again soon.

Regards,

Bastien Poulain
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2012

Le Nouvel Hotel was outstanding in several ways. The location was just steps from the 747 airport bus stops. ($8.) My single room was upgraded to a suite
with kitchen facilities including microwave, sink, stove, coffee maker and refrigerator. There was a choice of a hot or cold breakfast. We opted for the cold breakfast which included spectacular croissants and preserves and a delicious fruit compote, as well as cereal, yogurt, coffee, juice, etc.; The front desk personal were especially friendly and helpful with our numerous requests for advice on events, location and directions.

  • Stayed: July 2012, traveled with friends
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Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeNouvelHotelTeam, Director of Sales at Le Nouvel Hotel & Spa, responded to this reviewResponded August 6, 2012

Thank you very much for taking the time to writte nice review. We are very happy to read that you enjoyed the free updgrade and the continental Breakfast. We will forward your comments to our Executive Chef regaring your experience in our restaurant.
We hope to welcome you again soon

Bastien Poulain
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2012

i wd like to thank the nouvel hotel staff and especially Mr. Russel, for their, hospitality, avaibility and listening to the client, the Manager of the hotel, Mr. Russel is a great person and a perfect manager for me.
The hotel is located in the best place at René Levesque Blvd, close to the main shops and Ste Catherine Blvd, and many others interesting and enjoyables places, very clean room, comfortable and the service was excellent.
I hope to stay there again.
Thank you

Fatah Bouhired, room 541 from 4th to 9th july.

  • Stayed: July 2012, traveled on business
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Thank AMELIATOURS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeNouvelHotelTeam, Director of Sales at Le Nouvel Hotel & Spa, responded to this reviewResponded August 6, 2012

Thank you so much for taking the time to write these very nice comments. We are always happy to hear from clients that appreciate the quality of our accommodations but it gives us even greater pleasure when we read that our guests were truly satisfied with the level of services provided by our personnel. This is what hospitality is all about and we hope to have the opportunity to prove it again to you on your next trip to Montreal!
Bastien Poulain, Director of Sales and Marketing

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Reviewed July 14, 2012

We took 2 rooms for 3 nights. In other rooms at the same floor people got drunk and made terrible noise. We called the front desk but they didn't do nothing. The drunk guests walke naked between the rooms, made threats agains us when we asked them not to make noise. We couldn't, sleep for 3 nights.

We complained while we were there and few times after we left. The hotel manager promise to check our complain but he never returned to us.

The attitude in this hotel is really bad. Stay away from this hotel

Stayed: February 2012, traveled with family
4  Thank Jacob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeNouvelHotelTeam, Director of Sales at Le Nouvel Hotel & Spa, responded to this reviewResponded August 6, 2012

Dear Guest, Thank you for your review. We are sorry that our Hotel was not to your satisfaction. Your comments in regards to the service are noted and will be addressed to the all departments. If you would like to discuss your stay further, please feel free to contact me directly. Once again, we would like to express our sincerest apologies and hope that we will have a future opportunity to welcome you back.
Bastien Poulain, Director of Sales and Marketing bpoulain@lenouvelhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Nouvel Hotel & Spa

Address: 1740 Bld Rene Levesque West, Montreal, Quebec H3H 1R3, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Montreal
#39 Business Hotel in Montreal
Price Range: $113 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Le Nouvel Hotel & Spa 3*
Number of rooms: 177
Official Description (provided by the hotel):
To experience an entirely new level of hospitality excellence, choose the accommodations of our Three-Diamond hotel in Montreal. Le Nouvel Hotel and Spa is also the ideal choice for professional business meetings and elegant social affairs, whether you choose our own flexible banquet halls or the nearby Montreal Convention Center ... more   less 
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Also Known As:
Le Nouvel Hotel And Spa
Le Nouvel Hotel Montreal
Le Nouvel Montreal
Montreal Le Nouvel Hotel

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