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“I guess it`s good if you want to stay up all night and party”

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Sheraton Le Centre Montreal Hotel
Ranked #49 of 164 Hotels in Montreal
Certificate of Excellence
Kingston, Canada
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“I guess it`s good if you want to stay up all night and party”
Reviewed May 26, 2014

Let me start with the hotel is clean and the staff pleasant. The location is good but there are plenty of other options in the vicinity. The issue we had was `the party animals`. We arrived on Friday afternoon and by 8pm we had to increase the volume significantly on our TV to hear it. Someone in the room above us had a boom box maxed out. I returned to the front desk and they had no problem with moving us immediately. We moved from the 8th floor to the 30th floor and settled in. Unfortunately the 30th floor may have been worse! At 3:15am people came in from the bars and partied in the room next door all night and then left to go for breakfast at 6:30am. The room beside us was vacated on Saturday so we had hoped things would be fine that evening .... nope .... new animals checked in to 3 rooms and you guessed it ... party started in the halls and rooms again at 3:30am. One guy was actually making screeching noises like he was some kind of prehistoric beast . Funny to his buddies but no so much for the rest of us on the floor. If you want a good nights sleep this is probably not the best place to stay.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MIke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this review, May 29, 2014
Your comments are much appreciated. Please know that we want our guests to have the best stay possible where everything is in perfect working order. We are very sorry that we failed you in this instance due to disruptive guests as your experience is contrary to the high level of service we strive to maintain and of which you have every right to expect at Le Centre Sheraton Montreal. Your feedback has been shared with the Management team for corrective measures and to ensure no recurrence for future guests.

We do hope to have an opportunity to welcome you back soon!
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2,316 reviews from our community

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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Arlington Heights, Illinois
Level Contributor
208 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed May 25, 2014

This hotel has a good location and a fabulous gym, which is open 24-hours with your room key. Also, there was one concierge in particular, Maria, who was extremely helpful and was our most positive interaction with anyone at the hotel. However, other aspects of the hotel were just okay. Rooms were alright in terms of size and cleanliness, but the heating/cooling was hard to regulate. Service was not particularly friendly, either at check-in, at the hotel bar (actually, servers there were downright snippy), or at the breakfast restaurant. However, service was quite prompt after we told the server we had limited time, and that was appreciated. Room rates were reasonable, but they charged $3 to check a suitcase with them for the day--a first in my experience! While I certainly tip bellmen who check and retrieve a checked bag, I've never been told up-front that there would be a charge for that service. Speaking of charges, I would recommend you eat/drink elsehwere if you are on a budget, as prices were on the high side in their lounge and restaurant. Another plus - an important one - is that the mattresses and linens were quite comfortable.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teresita_Herndon_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this review, May 27, 2014
Thank you for taking the time to offer your feedback and allowing us the opportunity to address some of your comments.
We truly appreciate your great comments regarding our newly renovated health club and pleased that your contact with Maria was memorable! We will be sure to thank her personally for this!
Regarding the difficulties you encountered with your guestroom heating/cooling unit, please know that had we been made aware of this during your stay, we would have been more than happy to offer you a different guestroom. Further to this, we truly regret the interaction you encountered with our staff members at the bar and restaurant as your experience is certainly not typical and I will be sure to speak of your experience with our entire service team.
We understand that the $3.00 storage fee appears as if we are nickel and diming our guests however as an explanation and not an excuse, due to the fact that our associates are unionized, we have no alternative but to abide by the collective agreement in place at our property.
We do hope to welcome you back when your travels bring you to Montreal. Hopefully at that time you will be able to experience our new 6th floor terrace which promises to be a true urban oasis!
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New Zealand
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 24, 2014

We have just stayed in this hotel for two nights. It was very comfortable and is within easy walking distance of the train station, the old town and port, and the main shopping street and underground malls. The beds are very comfortable and the room is spacious. There was no fridge in our room and internet access is free only in the lobby however there are lots of pcs there and you get 45 mins at a time.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nelle06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this review, May 26, 2014
We thank you for staying with us and happy to know that you enjoyed your stay! We hope to welcome you back when your travels bring you to Montreal!
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tenafly
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 22, 2014

Nothing fancy but kept up nicely, room service was good. a good choice if you're near Bell Center or downtown. Rooms were spacious and it was quiet. Straight ahead and fine, nothing glamorous but it was just right.

Stayed May 2014, traveled with family
Helpful?
1 Thank joseph f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this review, May 23, 2014
Thank you for staying with us and we hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irricana, Canada
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 20, 2014

This is my preferred hotel while stay in Montreal. I am in the city once every 3 months and make sure I stay at this Sheraton every time. The club lounge has a spectacular view of the city, the rooms are comfortable and clean, and the staff are always helpful and energetic.
The real hidden gem of this hotel is Studio Pressurat, the spa located on the pool level. Although there is no exotic entrance or furnishings, the therapists here are some of the best I have experienced in the entire world! Make sure to spoil yourself with a massage if you have the time!

Room Tip: Stay on the club floor if you can.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank metta_bhavana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this review, May 21, 2014
We so appreciate your comments, it's a pleasure to be of service to you and to welcome a guest who is so loyal to Le Centre! Our entire team appreciates your feedback and we look to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St-Jérôme
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 20, 2014

I stay at the Centre Sheraton on May 13th 2014 for one night, I choose the Sheraton because of the proximity of the Bell center, the hotel room (2321) was nice and clean with modern bathroom, staff at check in was polite, the hotel is right in the heart of Downtown Montreal, lot of restaurant around and one corner to Ste-Catherine Street with all the shopping.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Easyofff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this review, May 21, 2014
Thank you for staying with us and for taking the time to post your comments. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 19, 2014 via mobile

Small room that is very clean and modern with nice bedding. Wifi was extra as was parking and breakfast. Good location in downtown. There on a weekend with many many twenty-somethings in town to party. Heard them arriving back at the hotel at 430 in the morning. Our room was part of an adjoining suite so we heard even more of our neighbours. Go up the street to Dunns or Reuben's for breakfast. Nice gym, pool and hot tub. Didn't try the sauna or massage services. Old school Montreal massage services available up the street. Haha.

Stayed May 2014, traveled as a couple
Helpful?
Thank MoragJ_TO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeCentre, Guest Relations Manager at Sheraton Le Centre Montreal Hotel, responded to this review, May 21, 2014
Thank you for taking the time to provide your feedback and we were happy to know that overall, you enjoyed your stay with us.

We do, however, regret the noise disturbance and for future stays, please do not hesitate to let us know as our standard procedure in this event would have been to have our security ensure that the guests in question keep the noise level down and further to this, we would have been more than happy to offer you a guestroom on a different floor.

We do hope to opportunity to welcome you once again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Le Centre Montreal Hotel

Property: Sheraton Le Centre Montreal Hotel
Address: 1201 Boulevard Rene-Levesque West, Montreal, Quebec H3B 2L7, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Montreal
#28 Luxury Hotel in Montreal
#38 Business Hotel in Montreal
#41 Family Hotel in Montreal
#48 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Le Centre Montreal Hotel 4*
Number of rooms: 825
Official Description (provided by the hotel):
Le Centre Sheraton Montreal Hotel is by St. Catherine Street, the Bell Centre, Montreal business district, and shopping at Ogilvy. Our 51,000 sq ft of meeting space can accommodate 2,000 event guests. ... more   less 
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Also Known As:
Sheraton Montreal
Montreal Sheraton

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