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Sheraton Le Centre Montreal Hotel
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Reviews (2,525)
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745
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444
137
65
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All reviewsbell centrethe club loungegreat locationspg memberstarbucks coffeehockey gamelobby barlarge hotelcentral locationself parkingcatherine streetheart of downtownfree internettwo double bedscorner roomupon checkunderground parking
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1,303 - 1,308 of 2,525 reviews
Reviewed October 28, 2012

I stayed at the Sheraton Le Centre Montreal for 5 nights on a business trip. Check in was great the lady was polite and very attentive. I was offer free internet for the whole stay or 1 free drink every day at the bar cause of my Preferred Guest Level. I pick internet, but you can use the many computers in the lobby business lounge for free as well as WI-FI. My room had a great view of Mont Royale. The room especially the bed was very comfortable. Internet worked great and the bathroom was good. The indoor pool was very pleasant after a long day of work. There is a club lounge at the top floor with wonderful view to the city for guests who have access. The location of the hotel is great, on rue Stanley, walking toward St-Catherine there is some good Italian, Vietnamese and Japanese small restaurant.

  • Stayed: September 2012, traveled on business
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Thank NeroFlash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2012

Is Sheraton aspiring to be the new Motel 8? I stayed at the Montreal Sheraton recently. Problem one was that the carpet near the door was all soggy (presumably the previous guest flooded the bathroom). I didn’t notice this until the evening when a stain started to appear. I phoned housekeeping who offered to have me change rooms (by that time I was tired and had unpacked so this did not seem that attractive). We agreed that they would fix the problem the next morning, which they did. Then, when I returned to my room on day 2, I noticed that the handtowel had a bloodstain on it (I don’t think I had cut myself, so I’m puzzled as to where the stained towel came from). Then, I notice that there is dust-caked on the beside table and that the area in the corner near the lamp has not been cleaned. And, the window has some gunk attached to it (as if someone has sprayed soda over the window). I guess I could have complained, but given the pervasiveness of these problems it seemed to me as if these guys just do not care. If you’ve seen that TV program with the bald new Yorker where he advises failing hotels on how to turn around—my experiences felt like one of those episodes. The revolving doors at the front of the hotel seemed out of order for most of the trip and the service in the bar/restaurant was pathetic (one bartender seemed more interested in watching sports on TV than actually doing his job).

Room Tip: Stay somewhere else.
  • Stayed: October 2012, traveled on business
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1  Thank Explorer126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

I always trust the reviews from Tripadvisor, I booked Le Centre Crystal months ago as it was ranked as #6 at that time. As suggested by my friend from her recent stay, I re-booked a club room at Le Centre Sheraton with access to the club lounge on the 37th floor for a good breakfast. The staff there at the club lounge was so nice and friendly. Didn't have time to check the pool and fitness facilities. Le Centre Sheraton is so conveniently located by walking distance to nice restaurants.

  • Stayed: September 2012, traveled with family
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Thank Ilovetravel18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

We stayed at this hotel, very nice hotel, well placed to see all the local attractions. In the main the hotel staff were attentive and helpful as I would normally expect from the Sheraton however we were checked in by a member of staff chewing gum who made absolute zero effort to welcome us to the Sheraton Montreal - could do better!
I appreciate they were busy but so are the staff at the other Sheraton hotels I stay in around the world. Great room, clean and well presented. I am a big Sheraton fan but if this was my first contact with Sheraton staff then I am not sure I would go back!
I would recommend this hotel - make sure you bring plenty of money though!

  • Stayed: October 2012, traveled as a couple
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Thank Fizzbuzzbang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeCentre, Guest services at Sheraton Le Centre Montreal Hotel, responded to this reviewResponded October 26, 2012

Thank you for taking the time to review our hotel. With regards to your check- in experience, we regret that we failed to offer you the service that you have every right to expect at Le Centre Sheraton Montreal.

Our goal is to consistently provide the highest quality in both product and service and we would welcome the opportunity to speak with you in more detail. Please feel free to contact me at your convenience.

We were happy to read that you enjoyed your overall stay with us and we do hope to have the pleasure of welcoming you back in the future.

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2012

We had a fairly comfortable stay here, though the room was quite small. It was well appointed, but very impersonal and utilitarian. I will never understand why most hotels allow 2 adults to a room but have seating for only one. It wouldn't take that much to include another easy chair. We were on the club floor, so we could enjoy the amenities offered there - but when I saw the cocktail menu I decided to have water instead of a glass of wine, which woud have cost me $16! The staff were friendly enough, but not very outgoing or helpful in offering anything other than what was asked. Example: I asked about the closest metro stop because i wanted to go to the Notre Dame in Old Montreal. The concierge merely said I would have to take the orange line and vaguely indicated in a direction to show me where I would find the station, which he said was about two blocks away. No street name, no information about the schedule and fares.

The computer system was down in the hotel's only gift shop, so we could not purchase gifts there. Then there was a fire alarm in the elevator system, so the elevators were out of commission for about half an hour. The hotel is well situated if you want to go out for dinner or just do some shopping.

Room Tip: Do your onw research about the immediate area as regards restaurants and shopping, as well as transportation. Don't expect the concierge to offer much by way of assistance with this. The staff were poilte but not overly helpful.
  • Stayed: October 2012, traveled on business
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Thank Kangaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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