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“Adequate but would not return”

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Hotels Gouverneur Montreal
Ranked #99 of 165 Hotels in Montreal
Reviewed July 25, 2013

I just returned from 2 nights at this hotel and want to offer up my opinion. First, I consider myself to be a very reasonable person and don't expect perfection with a hotel. Here goes...
The positive:
- Location: the hotel is very conveniently located downtown next to a subway (Metro) station and mall, and is also steps away from St. Catherines Street which has many restaurants and shops to visit. As a waitress mentioned to us, during the summer, about 6 blocks of St. Catherines is closed off to traffic so pedestrians can walk along the street and visit many of the outdoor patios that are set up.
- Friendly Staff: All of the staff members I encountered (front desk, information desk, lifeguards) were very friendly and helpful. Without asking, I was given a printout of movie times at a local theatre and given advice of how to use the subway to get to and from various places.
- Soft Bed.
- Good view of downtown Montreal and the mountain.
Negative:
- Sketchy Area: There were many noticeably drunk (at all hours) and apparently homeless people who wandered up and down St. Catherines by the hotel. Graffiti is everywhere. There was a very definite police presence (witnessed one good argument between a drunk man and a police officer) but with a family in tow, this was a bit uncomfortable.
Underground Parking: Beware, especially if you have a large car. The spots are extremely tight and hotel guests are asked to drive up a ridiculously steep ramp to the 2nd level which scraped the bottom of my car. When I complained to the front desk, I was told that they get this complaint often (as well as people with taller cars whose antenna are knocked off by the low ceiling) but since they don't own the garage, they can't do much... Gee, thanks. Oh, and paying the outlandish $19/night to scrape the bottom of my car and worry that someone else will hit my car doesn't help.
Service: Yes the staff are friendly but the first day there were no towels in the pool area despite the lifeguard calling for more. The lifeguard graciously offered me his but no towels after 45 minutes is not acceptable. Further, when we returned to our room and called for more towels, it took housekeeping 30 minutes to deliver them to our room.
Hotel: The hotel needs updating. I don't mind a well maintained older hotel but this hotel is in need of some TLC. The lobby is nice but once I got to my room I noticed peeling wallpaper, a stained toilet, a bed blanket with cigarette burns, a washroom fan that is painfully loud and pipes that occasionally rattle and scream like a tea kettle. Not to mention it was very cold in the room and I had to crank the thermostat to 29 (max) to get it to warm up. Of course then it became too warm. I'm sure the hotel was lovely in the 1960's but it definitely needs some money to bring it into the 21st century.
So overall my review is not very positive. There are a lot more negatives than positives and I would not go back. That being said, if you need a place to stay in downtown Montreal and you are not that picky, it will suffice.

Room Tip: Ask for a higher floor that faces west so you can see downtown Montreal and the mountain.
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  • Stayed: July 2013, traveled with family
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1  Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belsab, Manager at Hotels Gouverneur Montreal, responded to this reviewResponded August 8, 2013

Dear Guest,

We thank you for sharing with us your experience further to your stay. We would like to assure you that we heard your comments and consider them in its just value.

We are most anxious to ensure the comfort and the satisfaction of our guests. Please accept our apologies for not meeting your expectations and rest assured that the matter was discussed with all the people concerned, in order that remedial actions are taken.

Yours truly,
D. Dubé
Director of operation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 21, 2013

Went on a trip and stayed at this hotel for 2 nights. The staff at the front desk when we checked in had us wait in the lobby for almost an hour before we could check into our rooms. When we finally arrived in our room, the air conditioning barely worked, and the bathtub didn't drain. We needed new towels throughout our stay, considering there was 4 of us in the room, and each time it was a hassle to get them. The only saving grace was the nice man working at the pool. The pool itself was clearly old, and the sauna in the womans room dirty and even stained my bathing suit. The man working at the pool was more then willing to answer any questions he had, and was very nice. The housekeeping staff was rude, and many of them didn't speak English, which made it extremely hard to communicate with them. Overall this hotel wasn't very well kept. Its in a great location, but I would rather walk the extra 10-15 minutes then stay there again.

  • Stayed: June 2013, traveled with friends
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Thank massvacationlover01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belsab, Manager at Hotels Gouverneur Montreal, responded to this reviewResponded July 31, 2013

Dear Guest :

We thank you for your stay and comments!
We do aploogize for the negative impression left by your stay with us. We reviewed all mentionned items and we made sure that all concerned departments are aware . It is unfortunate your instisfaction wasn't reported right away. Our customer care manager would have changed room and made sure that all is at your liking . Our housekeeping employees place towels , amenities, Etc. accordingly to the number of guests in the room. If any changes were made at your arrival, they try their best to accommodate immediately.
We truly hope that you consider staying with us next time you visit our beautiful city. We will make sure that your stay exceeds your expectations.

Sincerely,

Manager

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Reviewed July 21, 2013

I have walked to all of the above to and from the hotel on occasion. But the Barri interconnecting Subway station is across the street and has an underground connection to the hotel to avoid those freezing winter days.

Have stayed here many times over many years. Very convenient, right across the street from a small park plaza above the underground subway station, where you can take the Airport bus to the hotel and a block away from the Central bus station.

Upper Business room floors are very comfortable with access to a small Business office on the 30th floor with two computers, fruit and water refreshments during the day.
On my most recent stay in July, I found the bed had a new king sized mattress, that had to be the most comfortable of any hotel,, that I ever stayed at! It is ultra firm without being hard. Sleep was deep and made an easy recovery from flying all night! I have studied mattresses and back problem comfort for over 40 years including a NEW Latex mattress at home, which also offers the best rest of a lifetime!.

The full Buffet Breakfast is included with the upper floor Business level rooms. The service always is the most attentive, that I have seen anywhere. Made to order eggs and omelets are always spot on. Perfect Over easy eggs are not always so easy for many cooks to prepare from my experience at many hotels over many years!

There are lower rates for the lower floor rooms, which are not as upgraded or updated and offer a Continental Breakfast.
Swimming pool.

Room Tip: Higher Business Floors are the best in the hotel at slightly higher rates.
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  • Stayed: July 2013, traveled with friends
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1  Thank msclmassage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

Stayed there 2 weeks back. Was greeted be a totally non friendly staff. The man at the front desk acted as if we were a burden on him. Room was very poor, outdated and run down for the price paid (140$). It had a good view and that was the only positive side of it. The house keeping lady was required an explanation in order to get an extra towel. The shower worked for 5 minutes and broke down, so my dad and I had to take a shower elsewhere. The coffee maker placed there was useless; it was not plugged in and there were no socket points that were easy to access. Please avoid if your looking for a good experience in a beautiful city.

  • Stayed: July 2013, traveled with family
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Thank Varun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belsab, Manager at Hotels Gouverneur Montreal, responded to this reviewResponded July 31, 2013

Dear Guest:

Thank you for staying with us and for your comments!
We reviewed your comments and we made sure that all concerned departments are aware of their shortness. We do apologize for the negative impresssion gotten at your arrival. We pride ourselves in implementing an excellent customer care. We regret that your experience was not reported right away to our head department. He would be delighted to address the issue immediately.
Our housekeeping department personal is required to inquire about the number of guests in the room and make sure that all amenities are placed accordingly.
We hope to welcoming you in the near future as we are certain to make your next stay memorable .
Please do not hesitate to contact us directly to make your next stay arrangements. It will be our pleasure to go the extra mile to exceed your expectations.

Sincerely

Manager

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Reviewed July 18, 2013

If you're looking for a location in the middle of everything and a great hot breakfast, than you may want to try out the Gouverneur. Other than that, the hotel has little to offer. The lobby is well maintained and misrepresents the rest of the hotel. Once upstairs, the rooms are dark, outdated, smell musty and stale. The "queen" beds are actually double beds and the bed linens and towels are thin, flimsy and of poor quality. The sink was very old, the hot water burned us on several occasions and any time anyone near showered or bathed, the pipes sounded like tea kettles boiling over (i.e. a high pitched awful whistling sound). The hotel is in desperate need of a total renovation of the rooms. The lobby staff was flippant, gave no recommendations when asked for them and seemed to dislike their jobs. The dining room staff on the other hand, were quite lovely.

  • Stayed: July 2013, traveled with family
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Thank Betsy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belsab, Manager at Hotels Gouverneur Montreal, responded to this reviewResponded July 31, 2013

Dear Guest :

Thank you for staying with us !
I would like to assure you that all issues were reviewed and corrections were implemented.
Our houskeeping department is making sure that all standards are met. We also relayed the drain and hot water issues to our Maintenance department.
We regret that this was not reported immediately . We have all the tools and alternatives to address all issues.

We sincerely apologize for the impression left and we will be delighted to welcoming you at the Gouverneur during your next stay in Montreal. Also, we will make sure that you stay is a succefull experience .

Sincerely,

Manager

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Reviewed July 15, 2013

While the lobby makes you feel like you are in a nicer hotel, the rooms were old and had a musty smell to them. Staff was unhelpful and didn't seem interested in making our stay a pleasant one. When asked for recommendations for dinner restaurant with young children, they pointed towards St. Denis and said that there were many restaurants to choose from there. Although the location is good for access to metro, old port and shopping, we only stayed only one night but didn't feel 'safe' leaving the hotel after 8pm. The neighbourhood was shabby and not a good area for a family to stay when visiting Montreal. Our room was facing the park across the street and that night they had a performance that went well past 11pm, making it difficult to sleep with the noise and flashing lights.
The pool was cold and the water did not smell good. Pool attendant was unhelpful and seemed uninterested.

Room Tip: Ask for a room higher up or away from the street.
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  • Stayed: June 2013, traveled with family
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Thank bellida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belsab, Manager at Hotels Gouverneur Montreal, responded to this reviewResponded July 31, 2013

Dear Guest :

Thank you for staying at the Gouverneur Place Dupuis as well as for your comments.
All was reviewed by the management and followed upon by all involved parties. We do apologize for the impression left by your stay experience. We are making sure that our Concierge is available at all times to our guests with a variety of choices and options for all their stay needs.

In reference to our location, ( Ste Catherine st ) is one of the most attractive parts in Downtown Montreal. It is unfortunate that you and your family felt unsafe . We did not register any guests unsafety issues as long as the proprety existed. We are right in the middle of very colorful and diversified environment ..which is an exact reflexion of our great city of Montreal.

We sincerely wish that you re-try this experience again ...we are certain to be able to make your stay memorable. If you do so, please make sure to contact us directely .

Thank you again !

Manager

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Reviewed July 15, 2013

We recently stayed at this hotel for three nights for both business and pleasure. For us, the main advantages were the price, location and pool. Having read the reviews we knew it wasn't going to be a luxury experience so we were not disappointed. The room is dated but clean for what it is. Our standard room had two beds, a desk, two sitting chairs and a small table by the window. All adequate. Not a lot of room for walking around. The wifi is free so no complaints. It drops in and out intermittently but still usable. Note that ice machines are not located on every floor so you may have to go up one floor. The pool hours were 7 to noon and 5 to 10. There is a lifeguard there. The pool was ideal for our little swimmer (deepest part was about 5 feet). The gym has a couple of treadmills, a pair of cycling machines and one universal. It is 24/7. Location wise, it is attached to a food court and IGA. Outside on St. Catherines is the village to the east and the University, Place D'Arts and many shops to the west. We enjoy walking and you can walk to Peel in about 30 minutes or so. For dining, there is a great little portuguese restaurant in St. Catherines just east of the hotel called Da Silva. We ate there twice. There are also a bunch of bars and restaurants a couple of streets over.

Parking is about 19 dollars a night (with in and out) and as others have mentioned it has low overhead. We have an Outback and there were no problems.

Room Tip: We were able to see the fireworks facing Old montreal
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  • Stayed: July 2013, traveled with family
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Thank maddyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotels Gouverneur Montreal

Address: 1415, rue Saint-Hubert, Montreal, Quebec H2L 3Y9, Canada (Formerly Hotel Gouverneur Place Dupuis Montreal)
Phone Number:
Location: Canada > Quebec > Montreal > Quartier des Spectacles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #99 of 165 Hotels in Montreal
Price Range: $80 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotels Gouverneur Montreal 3.5*
Number of rooms: 353
Official Description (provided by the hotel):
Gouverneur Place Dupuis is a 4-star hotel located in the heart of the vibrant Latin Quarter near Old Montreal. Our 353 rooms offer an ideal base for you to enjoy the city festivals, shopping and business meetings. Indoor swimming pool, exercise room, saunas and fine dining. Direct indoor access to the Berri-UQÀM Métro Station. ... more   less 
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Also Known As:
Gouverneur Hotel Montreal

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