I just returned from 2 nights at this hotel and want to offer up my opinion. First, I consider myself to be a very reasonable person and don't expect perfection with a hotel. Here goes...
- Location: the hotel is very conveniently located downtown next to a subway (Metro) station and mall, and is also steps away from St. Catherines Street which has many restaurants and shops to visit. As a waitress mentioned to us, during the summer, about 6 blocks of St. Catherines is closed off to traffic so pedestrians can walk along the street and visit many of the outdoor patios that are set up.
- Friendly Staff: All of the staff members I encountered (front desk, information desk, lifeguards) were very friendly and helpful. Without asking, I was given a printout of movie times at a local theatre and given advice of how to use the subway to get to and from various places.
- Soft Bed.
- Good view of downtown Montreal and the mountain.
- Sketchy Area: There were many noticeably drunk (at all hours) and apparently homeless people who wandered up and down St. Catherines by the hotel. Graffiti is everywhere. There was a very definite police presence (witnessed one good argument between a drunk man and a police officer) but with a family in tow, this was a bit uncomfortable.
Underground Parking: Beware, especially if you have a large car. The spots are extremely tight and hotel guests are asked to drive up a ridiculously steep ramp to the 2nd level which scraped the bottom of my car. When I complained to the front desk, I was told that they get this complaint often (as well as people with taller cars whose antenna are knocked off by the low ceiling) but since they don't own the garage, they can't do much... Gee, thanks. Oh, and paying the outlandish $19/night to scrape the bottom of my car and worry that someone else will hit my car doesn't help.
Service: Yes the staff are friendly but the first day there were no towels in the pool area despite the lifeguard calling for more. The lifeguard graciously offered me his but no towels after 45 minutes is not acceptable. Further, when we returned to our room and called for more towels, it took housekeeping 30 minutes to deliver them to our room.
Hotel: The hotel needs updating. I don't mind a well maintained older hotel but this hotel is in need of some TLC. The lobby is nice but once I got to my room I noticed peeling wallpaper, a stained toilet, a bed blanket with cigarette burns, a washroom fan that is painfully loud and pipes that occasionally rattle and scream like a tea kettle. Not to mention it was very cold in the room and I had to crank the thermostat to 29 (max) to get it to warm up. Of course then it became too warm. I'm sure the hotel was lovely in the 1960's but it definitely needs some money to bring it into the 21st century.
So overall my review is not very positive. There are a lot more negatives than positives and I would not go back. That being said, if you need a place to stay in downtown Montreal and you are not that picky, it will suffice.
- Official Description (provided by the hotel):
- Gouverneur Place Dupuis is a 4-star hotel located in the heart of the vibrant Latin Quarter near Old Montreal. Our 353 rooms offer an ideal base for you to enjoy the city festivals, shopping and business meetings. Indoor swimming pool, exercise room, saunas and fine dining. Direct indoor access to the Berri-UQÀM Métro Station. ... more less
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- Also Known As:
- Gouverneur Hotel Montreal