We extend some advice to the Faculty. You absolutely must convey to the staff that it is OK to think on their own. While friendly and very courteous, it felt all the while that the staff were following a set of rules for every situation. Example -- just prior to check-in, my wife had fallen while cycling and had cut her head. Bleeding through her make-shift bandage, she approached the concierge for a fresh bandage while I was at the registration desk. She was informed that her room number was needed before a band-aid was provided. Whaaat!? Make no mistake -- this person was extremely friendly. But she did not employ a normal judgement of the situation. Did it even matter if we were guests?
We found this lack of judgement to be the case in a number of instances -- no major things, but enough for two couples to have observed the same. You must teach the student employees to assess & respond to each situation with logic and reasonableness. Never say "NO, it can't be done", even if the rulebook instructs them to the contrary. This is a critical part of the hospitality curriculum.
That said, we had a very positive experience and would definitely stay again..
- Official Description (provided by the hotel):
- The Hotel de l'Institut is located in the heart of Montreal, a stone's throw from the Quartier des Spectacles, between Quartier Latin and Plateau Mont-Royal. Proud of its four stars, this teaching hotel features 42 rooms (including two suites) and offers unparalleled accommodations with service and comfort worthy of the world's finest hotels. The Hotel de l'Institut offers the necessary facilities and a wide range of services for organizing meetings and events in one of its 9 rental spaces that can host up to 150 people. The Hotel de l'Institut is located in the same building as the Institut de tourisme et d'hotellerie du Quebec (ITHQ), the reference in Canada for specialized training in tourism, hospitality and food service. ... more less
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- Also Known As:
- Hotel De l Institut