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“A+ for all the students!”
Review of Hotel de l'ITHQ

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Hotel de l'ITHQ
Ranked #28 of 164 Hotels in Montreal
Certificate of Excellence
GreenLeadersGold level
Ottawa, Canada
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“A+ for all the students!”
Reviewed November 12, 2012

I spent one night there in November 2012. It's a really modern hotel and it's a short metro ride or walk to allot of Montreal's attractions.

The students working here did a great job with the service, the cleaning of the hotel room and the food at breakfast.

The only thing that disappointed me was that there was no toilet paper in the washroom when I got in the room. I had to find some in the closet.

The thing that I enjoyed the most was the breakfast that was included with the room. The servers were fantastic and the food was so delicious. It was a mix between a hot breakfast and a continental breakfast. Their pastries were great! The only place I remember eating pastries this good was in Nice in France. I was amazed!

I would stay at this place again since it's fairly priced and you get great service while staying there!

A+ for all the students!

Room Tip: Ask for a view of Mont Royal. It's nice to see one of Montreal's main attractions from your...
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  • Stayed November 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Auditor101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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451 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Gatineau, Canada
Level 5 Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 5, 2012

The hotel is very well situated, just above a subway station. Superb view of Mont-Royal. The drawback is that it can be a bit noisy at night if there are folks partying late on rue St-Denis. Breakfast is very good, but not worth 20$ (the difference between a single-occupancy and double-occupancy room). The elevator (there is only one) can be a bit slow. The students running the hotel are doing it in a very professional way. I would return.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
Thank VoyageurAylmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 18, 2012

We recently stayed at L'institut with out teenaged daughter. The hotel is ideally located for shopping, sightseeing and several good restaurants are within walking distance. It is very clean and the staff is very friendly and professional. It is a great choice and it is fun to see the staff in training. We were checked in by a student who had 6 other students (and perhaps an instructor) looking over her shoulder. The hotel is on busy saint laurent, but you do not hear the traffic noise in the room. Overall, the experience was fun and I would have no hesitation in recommending the hotel to friends.

A few small negatives: the staff does not seem really empowered to deal with problematic situations. The door to our bathroom was difficult to close and almost impossible to open without one person pushing on each side. We called reception almost on checking-in to request that the door be repaired, and the clerk, in a professional manner, advised us that no one was available but that she would advise morning staff. We reported the problem, which did bother us, 3 times with no resolution.

Breakfast was included in the price of the room and is lovely, however, we were served the exact same buffet for 4 consecutive mornings. A little variety may have been nice.

You should also be aware that at this hotel, a child is only free in parents room until the age of 13. I booked online and expected our daughter to be able to stay with us for the price of the room, however, we were charged 20 $ extra per night. It would have been nice to know!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carsonfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ithq_hotel, Front Office Manager at Hotel de l'ITHQ, responded to this review, October 23, 2012
Thank you for your review!
We are happy you have enjoyed our stay with us! We are sorry we could not fix the sliding bathroom door earlier during your stay and could not offer you an alternative room. One of our mission is to give tools to the students so thay can resolve problem themself. Your feedback is important for us and we will put more efforts in training them to give the best experience as possible to our guests.
As for the extra person over 12 years old, we do ask for an aditionnal $20, since breakfast is included for every guest.
We truly hope to welcome you again!
Valérie Amiot
Rooms division manager
514-282-5120 ext. 4249
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 15, 2012

Really enjoyed the experience at this 'student' hotel. The staff is out-of-their-way helpful. The rooms were very clean & luxurious....only complaint is the way too small sink in bathroom. The breakfast included was exceptional.....ate eggs benedict, crepes, omelets and the pastries were sooo fresh & delicious. The dining room is beautifully designed to make you feel like you are eating outdoors. The location is good, a little edgy, which gives you a good insight to all of Montreal. Excellent location as we walked to Mount Royal & "Old Montreal" both about 20 minutes away. Must mention the wonderful waiter at breakfast who added to the morning enjoyment.

  • Stayed October 2012, traveled as a couple
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    • Cleanliness
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Helpful?
1 Thank livewithlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 14, 2012

Nice smallish room with double bed. Small annoyances like no guidance on how to enter parking garage with pass, no indicator in elevator that you need to swipe your room key. Otherwise a pleasant experience in a great area.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank impkokay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
238 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 14, 2012

We stayed here recently and had a wonderful experience. We did not understand the context of this hotel from other reviews, however it is important to know that by staying here you are part of a student learning experience. The hotel is the 'living classroom' of Institut de tourisme et d'hotellerie and so everything is done by students (under professional supervision of course), including housekeeping, reception, concierge, etc. What does this mean for the traveller? It means that there is no 'usual' hotel foyer but a reception area, there is no bar, nor a gym, laundry, etc. So if these are important to you, you may be disappointed. Having put this in context, we would thoroughly recommend this hotel. Once we found reception, all the staff were friendly and welcoming. The room was large, with a balcony over Montreal. It was spotlessly clean with coffee maker (no mini bar if that is important to you). The restaurant served free breakfast daily and we particularly enjoyed the 'student specials' each day. We ate in the restaurant each night as we experienced five-star cuisine at very reasonable prices prepared by student chefs (probably employed next year in top restaurants). There was something nice about supporting the student waiters as they worked under their professor's supervision.

Room Tip: There are only two floors for hotel guests (7 and 8) and all have a balcony with a view.
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anonymous255068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, California
Level 5 Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 9, 2012

We booked this after reading all the reviews on Trip Advisor since we had never been to Montreal and we are so glad that we did. We had a beautiful room on the 8th floor (very quiet with a view and balcony). The room was immaculate and very modernly stylish and the king bed was extremely comfortable (with great pillows).This is a training hotel and overall, we found the front desk personnel and the dining staff to be very earnest and helpful (particularly Jennifer at the front desk). The breakfast everyday was delicious - very European and upscale (fabulous coffee, small portions but beautifully presented) and there were many choices from both a buffet and the menu including some delicious specials. Also I loved that they served the breakfast early (starting at 7) so early risers did not have to wait around like in many inns. As has been mentioned, both the subway and bus stations are right there if you are not renting a car. There were also a lot of good restaurants and bars walkable so it is a fun area to explore especially at happy hour (and if you can eat lunch at Robin du Bois, a small restaurant that we just ran across, you will not regret it). When we come back to Montreal, it will be to this hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
Helpful?
Thank dazse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel de l'ITHQ

Property: Hotel de l'ITHQ
Address: 3535, St-Denis Street, Montreal, Quebec H2X 3P1, Canada (Formerly Hôtel de l'Institut)
Location: Canada > Quebec > Montreal > Le Plateau Mont-Royal
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites
Hotel Style:
#2 Green Hotel in Montreal
#18 Romantic Hotel in Montreal
#18 Luxury Hotel in Montreal
#23 Business Hotel in Montreal
#42 Family Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel de l'ITHQ 4*
Number of rooms: 42
Official Description (provided by the hotel):
The Hotel de l'Institut is located in the heart of Montreal, a stone's throw from the Quartier des Spectacles, between Quartier Latin and Plateau Mont-Royal. Proud of its four stars, this teaching hotel features 42 rooms (including two suites) and offers unparalleled accommodations with service and comfort worthy of the world's finest hotels. The Hotel de l'Institut offers the necessary facilities and a wide range of services for organizing meetings and events in one of its 9 rental spaces that can host up to 150 people. The Hotel de l'Institut is located in the same building as the Institut de tourisme et d'hotellerie du Quebec (ITHQ), the reference in Canada for specialized training in tourism, hospitality and food service. ... more   less 
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Also Known As:
Hotel De l Institut

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