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“Amazing Service”

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Best Western Ville-Marie Montreal Hotel & Suites
Ranked #36 of 165 Hotels in Montreal
Certificate of Excellence
Toronto
Level 4 Contributor
42 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Amazing Service”
Reviewed June 20, 2009

Travelled to Montreal on business - hotel is in a great location - Downtown Montreal. Room was comfortable and clean but what really made my stay was the service received by staff members. The concierge was superb - remembered me every morning and when I would return back to the hotel in the afternoon - he would remember where I was going in the morning and made it conversation. Front Desk very friendly. Even the General Manager greeted me in the morning while in the lobby waiting for a taxi. They have a great restaurant - if you like Meditteranean food - it's a must to try but really liked the cafe attached to the hotel - nice spot to have a coffee and do some work (wireless internet available).

Overall - great experience for the price I paid - I will definetely be returning back.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toronto7_Traveller70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWVM, Manager at Best Western Ville-Marie Montreal Hotel & Suites, responded to this review, November 11, 2010
Thank you for reviewing the Best Western Ville-Marie. We are delighted you enjoyed your time with us and we sincerely hope to have the pleasure of welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,229 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (143)
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English first
Vancouver
Level 2 Contributor
8 reviews
5 hotel reviews
Reviewed June 10, 2009

This hotel has one big deal breaker if you are on business. They have a bizarre, arcane limit of 100MB of data traffic over wireless in any 24 hour period. If you go over (and I'm not sure how I did just working on my work wiki) they can't reset it, your MAC address is blocked. Supposedly just for 24 hours but mine never came back on, I was locked out of wireless with work to do. There isn't even an option to pay for more bandwidth, the hotel has no control over this system. If you are in town on business find a different hotel.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lexlimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Level 5 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 5, 2009

This hotel is in a great location but it was almost $200 per night for a standard room and they charge you $25 per night for parking. There are only 2 elevators and they won't let you use the stairs. We got in after the big UFC fight and it took us 30 mins to get an elevator...the line was crazy.

  • Stayed April 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank junebug1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 1, 2009

I stayed at this hotel around 1998. Amazing location and nice rooms but a bit on the small side. Windows open.

Service
Good service.

Rooms
Nice, clean rooms with modern decor.

Location
-Great location five minute walk from the Bell Centre, two minute walk to restaurant and bar district, two blocks St. Catherine Street shopping, across the street from Le Cours Mont Royal shopping mall, Metro and the underground City.

  • Stayed May 2006, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank curlygirl123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Level 5 Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 20, 2009

I chose this hotel because of location (right next to McGill University where I was visiting) and price. At $100Cdn per night it was significantly cheaper than even the McGill corporate rates at other hotels near by. This hotel is a decent clean hotel with modest amenities. Rooms are smallish and darkish but the beds are comfortable and the toilet works. Be aware that there is only valet parking at $25 per night. Only complaint was no real available electrical plugs -- had to unplug lamps to work the computer. Also, the free WiFi download is limited to 100MB per day -- enough for updating email but if you have teenagers with YouTube addictions, forget it.

It's location is great for visiting McGill or walking to the main drags of St. Catherines street or Crescent Street for shopping or bars. The old city or St. Laurent is a bit of a hike but there is a great Metro system.

This would be one of my first choices when looking for a room in Montreal.

  • Liked — Location, price, decent services
  • Disliked — Lack of electrical plugs, WiFi limit
  • Stayed January 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Waterloon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2009

Worst experience of my life!

I was threatened, mocked and treated badly by rude staff. Rooms were old fashioned. My experience was so bad that it forced me to call 911 after feeling very insecure after staff broke into my room. Manager Salem tohme is the most unreasonable man...and needs some customer service classes. Almost charged $100 for crushed popcorn on the floor until I decided to take on housekeeping job and vacumn the floor they said would take 45 minutes. Good location though. Would NEVER EVER reccomend to stay here uless you like unprofessional staff and haunting memories. Ruined my New years!!!!

  • Liked — nothing! maybe the way they were able to get me physically shaking in fear
  • Disliked — Everything! especially the staff and their behavior
  • Stayed December 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank vanessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leduc, Alberta
Level 4 Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 11, 2008

We stayed in the Best Western Ville Marie Hotel for six days. We had information about the Hotel from the AAA travel book. The Hotel is in an excellent location in the downtown area. It is within walking distance to numerous restaurants and entertainment areas. It is also within a block of a Metro station. Check -in and check-out went very smoothly because of a very courteous,friendly and efficient staff. During the course of our stay we encountered a problem with the cleaning staff. The problem was dealt with quickly to our satisfaction. The concierge staff was extremely helpful even though they were very busy at peak times.The room was spacious and the bathroom had above average amenities. The bed was very comfortable and had white duvet covers. While at the Hotel we needed access to a computer. We were allowed to use a computer with internet connections which was located in a private business centre room. We were most impressed with the Hotel and recommend it to anyone!!

  • Liked — excellent staff
  • Disliked — We had nothing to complain about
  • Stayed September 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank JohnLeduc_Alberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Ville-Marie Montreal Hotel & Suites

Property: Best Western Ville-Marie Montreal Hotel & Suites
Address: 3407 Peel St, Montreal, Quebec H3A 1W7, Canada (Formerly Best Western Ville-Marie Hotel)
Phone Number:
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Montreal
#28 Family Hotel in Montreal
#44 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Ville-Marie Montreal Hotel & Suites 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Best Western Ville Marie Hotel And Suite
Best Western Ville Marie Hotel Montreal
Best Western Montreal
Montreal Best Western

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