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“Shady service”

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Best Western Ville-Marie Montreal Hotel & Suites
Ranked #36 of 164 Hotels in Montreal
Certificate of Excellence
London, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Shady service”
Reviewed July 30, 2014

Stayed here for one night for a bachelorette party (there were 7 of us). We had two rooms next door to each other on the 10th floor. One of the rooms had a weird chemical/soap smell but beyond that the rooms were great and the location is perfect.
What was not great was the sketchy service we received. We planned to check out and then go down the street for breakfast. The front desk staff told us that it was not a problem to leave our vehicle in the valet parking while we did this - no mention of any additional charge or time limits. The staff member that came up to help with our bags seemed super friendly, and when we mentioned where we were going he said to mention that the Best Western sent us and they would "take care of us." This was not the case as we still ended up waiting almost an hour for a table - but no big deal. When we got back to pick up the car his attitude had changed considerably and he said that we had taken too long at breakfast and that the hotel normally charges extra to leave the car for that long. We told him that the front desk had not mentioned anything of the sort and he insisted that there was normally a $15 fee. At this point he still had our keys and did not seem inclined to return them. He said that the $15 fee would be waived but that we needed to give him something for his troubles. We ended up giving him $10 so that we could get our keys back.

Stayed July 2014, traveled with friends
Helpful?
3 Thank kristen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (142)
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Almere-Buiten, Flevoland, Netherlands
Level 5 Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 29, 2014

This hotel wants to give the impression to be in the same league as the Hilton or Marriott..but it isn't.. It is is good middle class hotel with a good value for money rating. Rooms are big and almost suite size, clean but a little bit out dated. Overall if you are looking for an hotel in between tourist class and premier class than this hotel is a good choice.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Marco S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
Level 5 Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 28, 2014

Stayed at the BW Ville Marie, in Montreal, PQ this weekend for an overnight getaway. The hotel is 15 floor tall (not counting 13) and is very well located north of the downtown hub of 5 star hotels at Peel and Sherbrook. We asked for a quiet room away from the elevator and was given a room up on the 11th floor looking at Mount Royal and away from outside traffic. The room was very clean, well appointed with two oversize queen beds, large tv, comfortable temperature control, and nice bathroom. The room was very quiet and no extraneous noises were heard from ajoining rooms, nor outside.

There is a nice off the lobby seating area, a pastry coffee cafe and a nice restaurant on the main floor although, its Montreal and restaurants abound, so we just had coffee and pastries on Sunday morning.

The staff of the hotel are very accommodating and helpful and I noticed that the manager of the hotel was present on Sunday morning in the lobby to thank us for staying and was very friendly.

Most shopping, restaurants and nightlife are within walking distance from the hotels and there are an abundance of taxis that are easy to hail. We noticed that Montreal has bicycle rentals all over the place that are pay as you go, and with lots of dedicated bicycle lanes, you can rent and go and drop it off at numerous other locations on the street. The prices seem reasonable either by the hour or $7.00 for 24 hours. Sure saves the legs walking.

In any case, I liked the BW Ville Marie and would heartily recommend it.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank CdnDremer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 27, 2014

Great location in a nice neighborhood near McGill University and Mont Royal park. Just one block from the metro and near to shops, museums and many restaurants. Our rooms were a good size and in good condition. The beds were comfortable. The staff was friendly and helpful. Valet parking was a bit expensive but very convenient.

  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seminole, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 25, 2014

The room was large, clean and attractive. The staff were friendly and helpful and always greeted us with a smile and a "bonjour". We were able to walk in all directions to our destinations and thoroughly enjoyed the convenience. Lots of good restaurants nearby and great shopping on St.Catherine St. We thoroughly enjoyed our 3 nights at this hotel and would certainly recommend it.

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  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Rae J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 23, 2014

I have been visiting Montreal for 10 years and this is the first hotel I can rave about. It is very reasonably priced, in a really great location, and clean, good size rooms. The staff from the front desk to the valet service couldn't have been more helpful! They remembered my family every time we came and left the hotel. Very friendly, kind and knowledgable. Highly recommend!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank 881Louise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2014

This is the fourth year I chose this hotel to stay during my time in Montreal. This is my home town and I want to be in the middle of the action. It is walking distance to so many restaurants, museums, festivals. They offer valet parking and the concierges have a friendly smile, they are all bilingual and speak a variety of other languages. This year we travelled with 2 small children and the staff went out of their way to accommodate our needs with patience and courtesy. The General Manager Mr. Zikry is especially amiable and very attentive to the clientele. He is present to greet visitors and brings his personal touch of hospitality. I am looking forward to my next stay and I recommend the hotel to friends visiting this great city.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank DanielleIngster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Ville-Marie Montreal Hotel & Suites

Property: Best Western Ville-Marie Montreal Hotel & Suites
Address: 3407 Peel St, Montreal, Quebec H3A 1W7, Canada (Formerly Best Western Ville-Marie Hotel)
Phone Number:
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Montreal
#28 Family Hotel in Montreal
#44 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Ville-Marie Montreal Hotel & Suites 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Best Western Ville Marie Hotel And Suite
Best Western Ville Marie Hotel Montreal
Best Western Montreal
Montreal Best Western

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