Stayed here for one night for a bachelorette party (there were 7 of us). We had two rooms next door to each other on the 10th floor. One of the rooms had a weird chemical/soap smell but beyond that the rooms were great and the location is perfect.
What was not great was the sketchy service we received. We planned to check out and then go down the street for breakfast. The front desk staff told us that it was not a problem to leave our vehicle in the valet parking while we did this - no mention of any additional charge or time limits. The staff member that came up to help with our bags seemed super friendly, and when we mentioned where we were going he said to mention that the Best Western sent us and they would "take care of us." This was not the case as we still ended up waiting almost an hour for a table - but no big deal. When we got back to pick up the car his attitude had changed considerably and he said that we had taken too long at breakfast and that the hotel normally charges extra to leave the car for that long. We told him that the front desk had not mentioned anything of the sort and he insisted that there was normally a $15 fee. At this point he still had our keys and did not seem inclined to return them. He said that the $15 fee would be waived but that we needed to give him something for his troubles. We ended up giving him $10 so that we could get our keys back.
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- Also Known As:
- Best Western Ville Marie Hotel And Suite
- Best Western Ville Marie Hotel Montreal
- Best Western Montreal
- Montreal Best Western