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Best Western Plus Montreal Downtown-Hotel Europa
Ranked #60 of 163 Hotels in Montreal
Ottawa, Canada
Level Contributor
71 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“You get what you pay for....”
Reviewed February 15, 2014

It is a comfortable hotel in a great location and the price is affordable. You noticed I didn't include "clean" and that is because we had 2 different experiences during our stay. My room was clean. You can see that it is an older hotel and if you expect your room to be perfect, it won't be. My colleague on the other hand said her bathroom was not clean at all. Dirt and hair in the bathtub...not what you want to see after a long day.
Customer service was not the best. Since the room was booked for me I had not idea what was included or what was around the area. We arrived late and tired from the travelling. I asked the clerk if breakfast was included he said no. Never mentioned that I could get it at Cora's which is attached to the Hotel! When we walked in to the lobby there was an awful smell...so it didn't give us a good impression. If you don't plan on spending much time in your room and you don't want to pay too much then this is the place to go...if you are planning on making a romantic weekend out of it or need to spend more than one night you may want to look somewhere else.
And one more thing...the bathroom was so small that there was hardly any room between the toilet and the bathtub....I will spare you the mental picture...but it was most uncomfortable....

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JsHappytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,171 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
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English first
Kelowna
Level Contributor
493 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed February 10, 2014

The Best Western Europa offers one of the best (if not the best) value in downtown Montreal. It is on Drummond between Ste catherine and Rene Levesque. If you're going to Montreal for a hockey game or concert, the Europa is a 5 minute walk (if that) from the arena. The rooms are modern and clean. Close your eyes and you wouyld think you're in Paris or any other European city, small room but logical. Having a Cora in the hotel is really handy for breakfast/lunch. The hotel lounge/bar is great (on 2nd floor mezzanine) and good food. Really lively on Montreal Canadien hocket nights!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Perseverance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
118 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed February 9, 2014 via mobile

I'm surprised by the ratings this hotel has. The room was very small, and the bathroom was very dirty. The building is also very dated. The price was good though, guess you get what you pay for. I stayed here because it was close to the Bell center. Wouldn't stay here otherwise.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrinceAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 8, 2014

The location of this hotel cannot be beat. Everything is within walking distance-shops, restaurtants, Old Montreal, Metro stations. It is a Best Western property within a boutique hotel ambiance. The lobby is just okay, but who cares! The rooms are very adequate, being clean and modern. The bed was very comfortable. The bathroom was adequate as well. Again, clean, with nice toiletries and towels. We found the staff very pleasant.

Parking is not included and only available directly across from the hotel entrance. It is an outside lot. We paid $25 per night, with in and out priviledges. It work just fine for us. Breakfast is also not included however there is a breakfast spot right in the hotel. We walked 1/2 a block to St. Catherine Street where we had a choice of a Starbucks, Second Cup and full fledged restaurants. We loved this hotel because we felt if was very good value for downton. We will definitely stay here again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank torontotraveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, July 9, 2014
Dear guest,

Thank you for taking the time in sharing your experience about your stay at the Best Western Hotel Europa.

On behalf of our entire team and myself I would like to thank you once again and we look forward in welcoming you in the near future.

Regards,

Francisco Gonzalez Gil
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Ontario
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 7, 2014

The hotel we have stayed at for the past 10 years, while visiting family in Montreal, closed a the end of October. This meant finding another hotel for our stay. After studying the reviews, locations and hotel pricing we opted for this Best Western - Hotel Europa.

As indicated in some of the reviews, the room was small but very clean with comfortable bed and pillows. The laminate floor was a refreshing change from the usual hotel carpets. The towels were of a very nice quality. The check-in and check-out were both efficient and friendly.

There is a Cora's attached to this hotel, which makes getting breakfast, before going out for the day, very convenient.

Getting to the front desk entails walking down 3 or 4 steps to the lobby. For those with mobility issues, there is an elevator to the right of the stairway that takes guests down to the lobby.

This hotel is located not far from the train station, which makes cabbing easy. There is a conveniently located taxi stand right outside the hotel.

Room Tip: For those with mobility issues, there is an elevator to the right of the stairs that will take you d...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmblesideInn-Host
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, February 27, 2014
Dear guest,

Thank you for giving us the opportunity to welcome you at Best Western Plus Hotel Europa, we appreciate you taking the time to make us aware of your delightful experience during your stay.

We are always pleased to receive such positive feedback and acknowledgment from our valued guests such as you, thank you for pointing out all the useful tips for our future guests.

Once again, thank you for taking the time to share your feedback and we look forward in looking forward in welcoming you in the near future.

Francisco Gonzalez Gil

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dalhousie, Canada
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 5, 2014

Great location located right downtown Montreal, lots of restaurants nearby. Close to Metro and Bell Centre. Poor maid service, she never swept the floor even though it clearly required it. Dated rooms with newer furniture.

Room Tip: If you have a government job use your rate...almost 50% off even over the weekend.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dalhousiedon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, February 27, 2014
Dear guest,

Thank you for sharing your comments regarding your experience during your recent stay at The Best Western Plus Hotel Europa. I greatly appreciate you taking the time in bringing the floor & housekeeping issue of your room and I apologise for any inconvenience you may have experience because of it.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us.

Once again, I appreciate you taking the time to share your comments with us and we look forward in accommodating your future travel needs.


Francisco Gonzalez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Komoka, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 5, 2014 via mobile

Stayed here for two nights in January when we were in town for an event at the Bell Center. Location is probably the best thing about this hotel, but we also had a great room with a King Sized bed that was very comfortable. The person at the front desk who checked us in wasn't overly friendly or helpful, but that didn't matter much once we were in and settled. Would definitely recommend this hotel and will probably stay here again the next time we are in town.

Stayed January 2014, traveled as a couple
Helpful?
Thank Kathryn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this review, February 27, 2014
Dear Guest,

Thank you for taking the time to make us aware of your experience during you stay at The Best Western Plus Hotel Europa.

I'm sorry to read that your front desk associate did not meet your expectations, feedback like this enables us to correct and take the necessary actions to ensure similar situations can be avoided in the future.

Your candid feedback will be shared and use as reinforcement to continue our efforts make the Hotel Best Plus Western Europa a Leader in the Industry in Superior Costumer Care.


Regards,

Francisco Gonzalez Gil
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Montreal Downtown-Hotel Europa

Property: Best Western Plus Montreal Downtown-Hotel Europa
Address: 1240 Drummond St, Montreal, Quebec H3G 1V7, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #60 of 163 Hotels in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Montreal Downtown-Hotel Europa 3*
Number of rooms: 196
Reservation Options:
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Also Known As:
Best Western Hotel Montreal
Best Western Montreal
Montreal Best Western

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