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“Cozy and Comfortable Hotel”

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Best Western Plus Montreal Downtown-Hotel Europa
Ranked #60 of 166 Hotels in Montreal
Reviewed October 17, 2013

This is a hotel with an excellent location, especially for tourists who want to make the best use of public transport systems in montreal . The stops for the Airport shuttle bus [ 747 bus ] , are at a walking distance from this hotel. The Grayline tours office situated at Dorchester square is also within walking distance. The Montreal sightseeing open top buses, as well as the buses for tours to Ottawa and Quebec City operated by Grayline tours, start from Dorchester Square and hence are of great benefit to tourists staying at Best Western plus Montreal Downtown. The main shopping street of Montreal i.e. St. Catherine street is a stones throw away from hotel Nearly all cuisines in the world are available within 1 km walking distance from this Hotel.
The hotel rooms are quite big and the toilets are of adequate size. The beds are comfortable. The hotel is quite clean. WiFi is good. The hotels policy for local and std phone calls is very helpful for international travellers, especially for those whose mobile phone is not working or there are problems in logging to any mobile operator network in Montreal.
I will definitely stay here during my next visit to Montreal..

Room Tip: Book for a long stay.
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  • Stayed: August 2013, traveled with family
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1  Thank okashashank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded October 23, 2013

Dear Guest,

Thank you for taking the time to share your comments about your recent experience at the Best Western Hotel Europa with the Trip Advisor community.

Your comments are very important to us and we are pleased to hear that you enjoyed your stay at the Best Western Hotel Europa.

Every detail counts when it comes to our guests and we hope to see you in the near future.

Regards,

Francisco Gonzalez Gil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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743 - 749 of 1,355 reviews

Reviewed October 14, 2013

I lodged at the Best Western Plus for 1 night on October 11th. We originally booked a regular queen room, but upon learning the room lacks a microwave we were told there would be a $60 up charge to reserve a room with a microwave. Upon checking in the front desk staff were very nice and accommodating. Upon entering the room I found that it was large, including a king bed, sofa, lounge chair, desk and side table. The floors were a faux wood, yet nice. The decor and bathroom fixtures seemed very dated. Upon initially inspecting the bathroom, I found quite a bit of hair on the floor either left by previous guests or the housekeeping staff. I was totally grossed out. There was also hair in the shower. Parking is not included and we had to pay $25 for overnight parking. No breakfast included, however, there's a Cora Restaurant in the hotel lobby, which had food quite tasty and reasonably priced. Wifi was included. The bed was clean. No issues there. Because of the price and the uncleanliness of the bathroom, I doubt I will lodge at this hotel again.

Room Tip: Regular queen rooms are not equipped with microwaves. Be prepared to pay $25 for hotel parking.
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  • Stayed: October 2013, traveled as a couple
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2  Thank vaw30080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded October 23, 2013

Dear Guest,

Thank you for taking the time in sharing your comments about the Best Western Hotel Europa.

It is our goal to consistently exceed our guest expectations and we are sorry to hear that this was not completely accomplished during your stay

We appreciated that you bringing these matters to our attention and we apologies for any inconvenience you may have experience during your stay at the Best Western Hotel Europa.

Each of the concerns you mention in your feedback has been shared with appropriate department in order to avoid each detail in the future.

We are proud to provide each of our client unique experience when staying with us and hope to have the chance to welcome you back to demonstrate our commitment to guest satisfaction.

Sincerely,

Francisco Gonzalez Gil

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

We booked two rooms (one king and one two-queens) for two nights in this hotel which is located in the middle of the town, convenient to everything. The staff dressed and behaved professionally albeit a bit cold. There was only public parking available across the street in a somewhat run-down lot for $25/night. No problem throughout our stay but it did concern us initially. The elevators were extremely small for a hotel of its size and only one was working during this first day. The rooms seemed to be in the process of getting renovated, the king room had new modern decor while the two-queens had older traditional look. And the toilet did not flush well. The only advantage of staying in this hotel is its location, in walking distance to the shopping and dinning establishments and to the subway and bus. We also had pleasant hikes up the hill to McGill University and Mt Royale taking in the paranomic views of the city.

Room Tip: Ask for a newly renovated room.
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  • Stayed: August 2013, traveled with family
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2  Thank J X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded October 23, 2013

Dear Guest,

Thank you for taking the time in providing your feedback from your recent stay at the Best Western Hotel Europa.


We are in deed in the process of renovating our rooms to continue in providing Superior service and accommodations to our valued guests such as yourself.

I have taken note of the issues that you mentioned and we apologize for any inconvenience that this may have cause you.

We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for all our valued guests such as yourself.

We look forward to the opportunity in welcoming you in the near future.

Regards,

Francisco Gonzalez Gil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

This is a clean, simple no frills hotel that is a good value. The location is perfect for touring and dining. The beds are comfortable and the linens were good quality. The bathroom was unusually small. The staff was courteous and helpful. I would stay here again.

  • Stayed: October 2013, traveled as a couple
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1  Thank Carol.Jean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded October 21, 2013

Dear Guest,

Thank you for taking the time to write about your recent experience at the Best Western Hotel Europa.

I have passed along your kind feedback to our entire team at the Best Western Hotel Europa whom are always delighted to hear the feedback we get from our valued guests such as yourself.

In deed some of our small Queen rooms have a smaller bathroom which we will start to remodel in the next coming weeks, however, should you visit before our renovation are completed, we do carry bigger size queen or king size room with a much larger bathroom.

We look forward in welcoming you in the near future.

Regards,
Francisco Gonzalez Gil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

We recently stayed two nights in Montreal. We were delighted to find our hotel to be easy walking distance from all downtown activities. The room was small but very clean with very comfortable bed and bedding. Front desk was always friendly and helpful. Would stay here again.

Room Tip: I didn't mean to rate the pool and spa since I didn't use them, but I couldn't figure ho...
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  • Stayed: September 2013, traveled as a couple
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1  Thank Beaverlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded October 8, 2013

Dear Guest,

I'm delighted to hear that you enjoyed your recent stay with us at the Best Western Hotel Europa were we are committed to offer Superior customer care and comfort..

I do want to apologize for not informing you that we do not have a pool and Spa. We did have a Spa but we have decided to remove the Spa to make room for our new rooms on the 6th floor. We do have a full exercise room available for all our guests.

On behalf of the entire team at The Best Western Hotel Europa, we look forward in welcoming you in the near future.

Francisco Gonzalez Gil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

I recommend visiting Hotel Europa, it is placed in a very nice area in the down town of Montreal, very clean and very good services, the staff is very friendly
rooms are renovated and spacy (you need to ask for a big room of you like)
the price is very reasonable

Room Tip: ask for the Big rooms with queen double beds
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  • Stayed: September 2013, traveled with family
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Thank Ziad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded October 8, 2013

Dear Guest,

Thank you for taking the time to share your positive feed back about your recent stay at The Best Western Hotel Europa.


I will share your kind comments with of our team members as we are always delighted to know that our effort in providing superior costumer care is noted by our valued guest such as yourself.

We look forward in welcoming you in the near future.

Francisco Gonzalez Gil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

My boyfriend and I stayed here while we spent a few days in Canada. This Best Western is in a fantastic location. We were able to walk anywhere we wanted. There were great shops and restaurants nearby. Room service here is great too. If you are used to staying in hotels in the States, prepare yourselves because the rooms here are very small and compact. We did have a few strange encounters though with the locals. Around midnight I was attempting to go outside to my car. There were (what appeared to be) two homeless men in the entry way of the hotel. The security guard at the front desk had dosed off and was not aware of the situation. I turned around and went back up to my room and called the front desk, waking the security guard. I made him aware of the situation and when I returned to the lobby the homeless men were gone. Other than that, we had a great experience overall.

  • Stayed: April 2013, traveled as a couple
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1  Thank Hannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco G, General Manager at Best Western Plus Montreal Downtown-Hotel Europa, responded to this reviewResponded September 30, 2013

Dear Guest,

I would like to start by extending an apology for having witness the security guards not doing the work he was hire to do.

The feedback we received from our valued guests such as yourself, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I appreciate the candid feedback we receive and welcome any opportunity to improve.

I have share you concerns with our head of security and rest assure that this situation has been corrected.

We at Best Western Hotel Europa look forward in welcoming you soon.

Regards,

Francisco Gonzalez Gil

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Montreal Downtown-Hotel Europa

Address: 1240 Drummond St, Montreal, Quebec H3G 1V7, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 Best Value Hotel in Montreal
Price Range: $81 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Montreal Downtown-Hotel Europa 3*
Number of rooms: 196
Reservation Options:
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Also Known As:
Best Western Hotel Montreal
Best Western Montreal
Montreal Best Western

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