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“convenient location” 4 of 5 bubbles
Review of BEST WESTERN PLUS Montreal Downtown-Hotel Europa

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BEST WESTERN PLUS Montreal Downtown-Hotel Europa
Ranked #60 of 163 Hotels in Montreal
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1,092 reviews from our community

Traveler rating
    228
    439
    280
    87
    58
See reviews for
203
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed March 18, 2013

The service was standard as we didn't have demands. A nice lobby shop for good coffee and snacks. Our room was large, which made the good-sized flatscreen TV seem somewhat distant, but overall pleased.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Felipe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Zotique
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

Very curteous and professional greeting considering room was not ready at 4:00pm...nonetheless, we appreciated the clean, quiet room. Super convenient location and price!.. A little small (:() all renovated as far as furniture, bed, bathroom tiles etc. We would go back for the convenience :)

Room Tip: i suppose rooms on the most western side would be alot brighter...but the interior center rooms are...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Verosouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartmouth, Nova Scotia, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed March 11, 2013

It's an older hotel in Downtown Montreal. The rooms are quite small. It looks like they are doing some renovations throughout the building. The bathtub in our room looked like it had been newly renovated.But they are clean and comfortable. Really nice hardwood floors. A quick 2-3 minutes from the Peel Metro Station. Close to many restaurants and shopping. Two blocks from the Bell Centre. The gym on the 6th floor is new with new equipment. It has large door with patio that would be great in the spring and summer. The staff was very nice. The only time we had an issue with communication was in the restaurant. My husband is french and he still couldn't understand what the waitress was talking about.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 6, 2013 via mobile

I stayed three nights at this hotel. Everything exceeded my expectations. The receptionist was great. The room elegant with hardwood floors and confortable bed. Showers always hot. The best part was location downtown and walking to everything. I will definitely stay here again!

Helpful?
2 Thank Jeremy C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
fmeunier, Manager at BEST WESTERN PLUS Montreal Downtown-Hotel Europa, responded to this review, March 27, 2013
Dear Jeremy C.

Thank you very much for your very kind review! We really appreciate it. Our employees are always motivated when they receive such complimentary comments!

Hope to welcome you again soon,

Francois Meunier
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Toronto, Canada
Level Contributor
763 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 583 helpful votes
3 of 5 bubbles Reviewed February 28, 2013

My stay at the Best Western-Downtown Montreal-Hotel Europa was really tainted by my check-in experience. I had purchased my night stay through Expedia with the intention of going with my wife and child, but they fell ill. So a friend came with me and we needed two beds instead of one king bed. The lady at the front said no problem, there were plenty of rooms. She was having some trouble and then had to consult with the manager. It took a five minute consult, which it seemed that the manager took a rather long look at all my documents including my Ontario ID. It just felt way too long for what seemed a straight forward transaction. The delightful young lady came back and told me that now to change rooms was going to cost $20 extra. Manager said so. I felt the look at my ID was looked at a little too long and I said that and the lady kind of laughed awkwardly but did not deny my not too shrouded assertion. She then needed help again from the other counter person who said to comp the change and then she told him the manager had said twenty extra. Clearly he was unimpressed and voiced his displeasure with the decision. He apologized right away for "the big man's decision". I understand that I changed the original agreement, but given the circumstances of my sick wife and there being lots of rooms available, I think that the change should have been granted. It leaves such a sour taste in a patron's mouth, as you can see.
Then parking was another $20, which the hotel seemed an unwillingness to take any responsibility for. Yet their logo was on the parking lot, not exactly confidence inspiring. The location of the hotel is less than a kilometer from the Bell Centre, which is ideal if you are catching a game or a concert there. However, the heavy concentration of strip clubs, erotic massage places makes this Best Western not ideal for families. There's just so many of them, you could not miss them. It's a heavy party area by all accounts, so families may not want to stay there because of the noise.
The room was clean for the most part, though there was toilet cleaner at the base of the toilet. The shower was less than impressive, I had the shower at its hottest and it was warm but not hot. Leaving only one small bar of soap with a room with two beds for the shower seems on the cheap side. Especially when I paid an extra $20 for the extra bed! Maybe I being a bit harsh on the Best-Western, but these things still happened. I just felt so nickeled and dimed for my room that it was very difficult to overlook these faults. I would suggest looking elsewhere for a place in Montreal unless you are solely going to a Habs game with friends, not a young family.

Room Tip: Not exactly for families, IMO.
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  • Stayed February 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tdsuperstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Montreal Downtown-Hotel Europa

Property: BEST WESTERN PLUS Montreal Downtown-Hotel Europa
Address: 1240 Drummond St, Montreal, Quebec H3G 1V7, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #60 of 163 Hotels in Montreal
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Montreal Downtown-Hotel Europa 3*
Number of rooms: 196
Reservation Options:
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Also Known As:
Best Western Hotel Montreal
Best Western Montreal
Montreal Best Western

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