The Loft Hotel was the worst hotel we have ever been too and we travel a lot!
Its all show and no action. Yes the rooms are very spacious and modern, but please don't let this fool ya! We spent the wknd. in Montreal, overall, Montreal is an awesome city and we had a good time, but the hotel was a downer, i would give it a -1 rating if i could. We checked in Friday eve. at 7pm. we noticed that the room had no cable? in this day and age, no cable? we let it slip, then we noticed the toilet didn't work, so we called and asked to get it fixed, they said that is not possible until Monday and the customer service was beyond poor. They don't have any maintenance workers on site - not good for a hotel!! they put us in another room, again, all show, as it was very nice. After 1 shower, we noticed the water wasn't going anywhere, yup, the shower drain wasn't working, they put us in room #3, pls. note we stayed there for only 2 nights!!!! poor ratio if you ask me. The 3rd room was again nice (ALL SHOW), we noticed the room was very cold, we tried to increase the heat, but there was no HEAT, we called to complain about this, the hotel staff said the heat comes on at 6pm to 6am?!!, pls. note, its November in Montreal! What an INSANE rule to have!! We packed our things and left, after a threat or 2 we got some of our $ back and we went to another hotel nearby and enjoyed the rest of our stay, in a place that provided great customer service, with a simple room that had the essentials working with no problems.
- Official Description (provided by the hotel):
- More than a Hotel- Better than a Hotel ! LUXURY FOR YOUR LIFESTYLE. A stunning Montreal landmark, Le Loft Hotel combines fascinating architectural history with modern design and stylish amenities in the heart of downtown Montreal. Located near the famous Latin Quarter on beautiful Terrace St-Denis Street, guests of Le Loft Hotel will enjoy world-class service, luxurious rooms and some of the best panoramic vistas of Montreal the city has to offer. Well-appointed and fully equipped lofts, Le Loft Hotel offers the ideal solution for both short and long-term accommodation in Montreal. ... more less
- Reservation Options:
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