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“very modern place to stay” 4 of 5 bubbles
Review of Loft Hotel

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Loft Hotel
Ranked #79 of 164 Hotels in Montreal
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“very modern place to stay”
4 of 5 bubbles Reviewed September 20, 2011

We only stayed here one night, but the room was beautiful and huge! However, the hallways were very dark (painted dark gray and lit with small pot lights) to go with the very modern theme. The front desk staff was helpful. we had a giftcard for our stay but they were not aware of how to use it, but once they spoke to their manager it was all straightened out. there are a lot of restaurants and bars all along the street as well. overall we had a good stay.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank themanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    58
    61
    31
    19
    24
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 12, 2011

We stayed for two nights last weekend at the Loft Hotel - the rooms are just amazing, this is the largest room with the exception of some luxury suites, that we have ever stayed in. Really nicely designed, clean and tidy - please put some tea making facilities in the room but you can get refreshments within a two minute walk. Very well placed, friendly and helpful staff and would high recommend a stay there!

Room Tip: all the rooms are good
See more room tips
  • Stayed September 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JasonpCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pessac, France
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 29, 2011

This hotel doesn't look like any other one, simply surprising ! Lofts are very big (about 100 m2), and well equipped with in particular a large kitchen. The decoration in rooms and inside hotel is very original, urban and contemporary. The hotel is situated in a nice avenue, with many restaurants, stores, and close to the subway. The breakfast is light, and served in the hotel hall, so you'd rather take it in your loft. Rates are high, but you can always find a way to book cheaper.
We strongly recommand this hotel, for few nights, one week or more.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Fabrice_et_Alice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, Washington
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed August 21, 2011

This hotel tries to be cool, tries to be happening and tries to be avant-garde, but it fails most miserably, unfortunately.

I write this at quarter after midnight on my evening with the Loft, after the front desk boy banged on my door to see who was in the room. Across the hall from the room is a loud wedding party, complete with all the requisite cheers, thumping bass lines, and support staff rumbling down the hallway, just like Hitler through France... in the middle of the night.

Earlier this afternoon, after we settled in, our door was opened by other "guests", who were sorry to barge in on us. Of course this was suspicious, so we checked our electronic keys and they no longer worked. The youngster at the front desk apologized and gave us new keys...

At 23:30 (11:30 PM), the late-night front desk boy banged on our door, as I said earlier, asking who was in the room. I watched through the peep-hole as he tried using a key card to open the door. He wore no uniform, had no name tag or anything to identify that he worked for the hotel, yet demanded to know who was in the room -- RUDE and UNPROFESSIONAL!!!

He then left, saying he would be back (???). I dressed and went to the front desk and asked for an explanation. I asked his name. I asked for the manager. I asked for the manager's name. I asked for a refund. He would give me nothing, but said I could move to another room (in the middle of the night with lots of luggage).

By the way, these rooms have no phones and the silverware was missing from the kitchen. The bathroom door is supposed to have 5 panels of glass, but ours had only the top 4. The bottom glass panel was broken out when we arrived, obviously because the door opens into the toilet. There were holes in the walls around the switch-plates, as the construction crew failed to pay attention to details. Some of the lights in our room did not work - the lights were blown and never replaced. The "black-out" curtains did not cover all the windows, so we had some penetrating beams of light from the city all night.

Unlike other hotels, this one uses a good old stack of paper and a single laptop for organization. The laptop is supposed to make the place look super modern, but the stack of paper on the desk is where the action is. The staff has no training in today's Stack-of-Paper Organization technique, nor do they have training in Customer Service.

Good luck to you if you stay here. You will most likely get screwed... AND THEY COULD NOT CARE LESS.

Room Tip: Unfinished rooms. Avoid at all costs.
See more room tips
  • Stayed August 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Lu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Montreal hotels

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 15, 2011

No service No respect i will never go there again. Dirty
Quite sure it was only recommended by the owners

Great area you can find some other great hotels

Look for Opus hotel ( a few blocks away )

  • Stayed May 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Bl1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed August 2, 2011

We booked this hotel based on reviews from expedia, hotels.com and trip advisor for this past long weekend. We arrived at the hotel at 1am after a long 7.5 hour journey from the Waterloo, only to find they had given away our reservation!

Apparently, they have a late check-in policy which is NOTmentioned on their website or in the hotels.com confirmation, that they give away your reservation if you arrive past midnight. If you have a policy and there is a risk of losing your hotel room at least make that clear up front at the time of booking!

So we were left stranded at 1am with a crying baby trying to find any vacancy at all for four days elsewhere. This defeated the whole purpose of booking in advance!

We were even skeptical that they had ever had our reservation at all since there seemed to be no mention in the system.

Overall a very disappointing experience. I will say that the clerk and manager at The Loft did assist us in finding other accomodations so that was nice of them.

We were left disillusioned with a bad feeling from this whole experience. After returning home, we reviewed the site and confirmation receipt and THERE IS NO MENTION OF LOSING YOUR BOOKING FOR A LATE CHECK IN.

So that's it in a nutshell. We ended up staying in the Novotel close the the airport. It was far but very comfortable, reasonable and most importantly, RELIABLE!

  • Stayed July 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank salsawriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed July 30, 2011

Due to our missing reservation at a hotel down the road we were relocated to the Loft Hotel for 4 nights. Amazed at the size of the rooms we were happy to stay here. Although after a night and a better look at the bizarre hotel we found the place to be weird. The hotel had a half finished feel about it. Im still waiting for a staff member to say hello. There was no information about the hotel anywhere. The outside of the hotel was flithy and neglected. It was extremely hard to sleep as the sun beamed in through curtains as there was no blind. The corridors were dark and stank and anybody could just walk in off the street and sleep in a ballroom if they felt like it. Very poor security. The room maintenance was poor. Missing light bulbs, stains down the walls, no wine glasses ( its okay we bought some at a store for you ) Im glad we never paid the full rate for this hotel as the service and sheer weirdness of this hotel is a turn off. Also any person that chooses to stay in this area be aware of filthy homeless and beggars everywhere. You never know, they may be sleeping in one of the creepy dark corridors in the hotel.

  • Stayed July 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank troybe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loft Hotel

Property: Loft Hotel
Address: 334 Terrasse St Denis, Montreal, Quebec H2X 1E8, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Quartier des Spectacles , Ville-Marie
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #79 of 164 Hotels in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Loft Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
More than a Hotel- Better than a Hotel ! LUXURY FOR YOUR LIFESTYLE. A stunning Montreal landmark, Le Loft Hotel combines fascinating architectural history with modern design and stylish amenities in the heart of downtown Montreal. Located near the famous Latin Quarter on beautiful Terrace St-Denis Street, guests of Le Loft Hotel will enjoy world-class service, luxurious rooms and some of the best panoramic vistas of Montreal the city has to offer. Well-appointed and fully equipped lofts, Le Loft Hotel offers the ideal solution for both short and long-term accommodation in Montreal. ... more   less 
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