We just returned from a belated birthday celebration in Montreal. Stayed two nights at the St-Martin. Room was lovely, having reserved the Classic King Foyer. Plenty of room, fireplace, clean. We were able to check into our room around noon which was helpful to get an early start to our day. Referrals for restaurants were excellent from the staff.
We had a lovely breakfast Saturday morning but when we returned to the hotel after watching a game at the Bell Centre, we decided to stop for a drink in the restaurant, L'Aromate. We sat at the bar and ordered a drink. No music was playing until we sat down and then it was blaring. Others at the bar asked for the music to be lowered. The bartender agreed but within five minutes, some young man danced his way behind the bar to increase the volume and change the music (it was connected to the stereo on his iphone). This happened several times before my husband again asked for the volume to be lowered. There was no way we could have a conversation under those conditions.
I don't mind loud music but if that's what I had wanted, we would have gone to a dance bar. This was a restaurant.
Between this young man constantly changing songs, raising the level of music and glasses of champagne being smashed on the floor across from us, we stayed long enough to finish our drink. At least three other tables left around the same time.
What seemed to be some sort of celebration in the restaurant took over the place, with servers drinking and dancing and completely ignoring the idea that this was a public restaurant with other patrons. In what seemed like a classy place, it quickly dropped to amateurish and rude.
We complained to the bartender who basically threw up his hands in embarrassment. We complained to the front desk, who said it wasn't the first time they've received complaints about the restaurant. They did offer us coupons for a limited breakfast there the next day.
My advice: avoid this place or just don't ever expect consistent, good service.
It was a real disappointment in what was otherwise a nice trip.
- Official Description (provided by the hotel):
- Le St-Martin Hotel Particulier Downtown is a haven of comfort overlooking urban life. It offers 123 rooms and suites with a warm and friendly atmosphere that reflects its philosophy. A unique blend of contemporary and traditional style endows Le St-Martin with charm and gives meaning to the term "Hotel Particulier." ... more less
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