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“Hotel nice; restaurant needs to grow up”

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Le St-Martin Hotel Particulier Montreal
Ranked #15 of 166 Hotels in Montreal
Certificate of Excellence
Reviewed November 30, 2011

We just returned from a belated birthday celebration in Montreal. Stayed two nights at the St-Martin. Room was lovely, having reserved the Classic King Foyer. Plenty of room, fireplace, clean. We were able to check into our room around noon which was helpful to get an early start to our day. Referrals for restaurants were excellent from the staff.

We had a lovely breakfast Saturday morning but when we returned to the hotel after watching a game at the Bell Centre, we decided to stop for a drink in the restaurant, L'Aromate. We sat at the bar and ordered a drink. No music was playing until we sat down and then it was blaring. Others at the bar asked for the music to be lowered. The bartender agreed but within five minutes, some young man danced his way behind the bar to increase the volume and change the music (it was connected to the stereo on his iphone). This happened several times before my husband again asked for the volume to be lowered. There was no way we could have a conversation under those conditions.

I don't mind loud music but if that's what I had wanted, we would have gone to a dance bar. This was a restaurant.

Between this young man constantly changing songs, raising the level of music and glasses of champagne being smashed on the floor across from us, we stayed long enough to finish our drink. At least three other tables left around the same time.

What seemed to be some sort of celebration in the restaurant took over the place, with servers drinking and dancing and completely ignoring the idea that this was a public restaurant with other patrons. In what seemed like a classy place, it quickly dropped to amateurish and rude.

We complained to the bartender who basically threw up his hands in embarrassment. We complained to the front desk, who said it wasn't the first time they've received complaints about the restaurant. They did offer us coupons for a limited breakfast there the next day.

My advice: avoid this place or just don't ever expect consistent, good service.

It was a real disappointment in what was otherwise a nice trip.

  • Stayed: November 2011, traveled with friends
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1  Thank idletgoifihadagrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,199 - 1,205 of 1,636 reviews

Reviewed November 29, 2011

Stayed here one night in transit. Comfortable bed. Free Wi-Fi. Efficient but rather gruff front desk personnel. Fast room service. Very clean. It all sounds great on paper but the bathroom was .... weird. Nothing really separates it from the bedroom -- just some ineffectual wooden shutters. Trust me on this one -- it was very off-putting. Though it's a nice enough hotel and they're trying very hard, I won't be staying here again.

Room Tip: Ask about the bathroom!
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  • Stayed: November 2011, traveled as a couple
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1  Thank Leslie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LSico2004, General Manager at Le St-Martin Hotel Particulier Montreal, responded to this reviewResponded December 1, 2011

Thank you very much for your valuable points. Our culture is to ensure personailzed service. We have also implemented many incentive programs for all staff members to ensure that we can get the best out of them. Althought it is not perfect I beleive that they are striving to be the best in the industry. Of course their constant growing pains for any brand new hotel but, I am confident of our team. I am also pleased that we have guests such as yourself that take the time to write so that we can improve our services and amenties.
In terms of the bathroom shutters, we do have many guests who enjoy this feature and use it as a romantic gesture. Our website will showcase several pictues that may be able to aid in your choice. This will include larger rooms, panoramic rooms, and rooms with no bathroom shutters Our goal is to please all guests from business to leisure. We have created many types of rooms to suit many types of needs . Thank you once again for your support.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2011

This Hotel was wonderful, the suite was beautiful clean roomy the view great, bahroom shower roomy and squeeky clean,
The only problem the ceiling to floor wall to wall windows are only covered by light blinds, so if you are like us and like a dark room to sleep in then that could be a problem.
My Husband is in the hotel drapery business and said it would be an easy fix for them to add a blackout drape in front of the blinds.

Room Tip: Higher floor less street noise.
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  • Stayed: November 2011, traveled on business
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Thank HollyRadar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2011

Stayed 3 nights in October; what a fantastic hotel in terms of design and service. The rooms are beautiful- more design oriented than a generic business hotel like a Sofitel, but more practical than the dim-lighting trendy style like W-Hotels- a perfect combination of design and practicality. We had a corner room with fireplace (decorative only) with a large soaker tub. The pictures on the hotel website are very accurate. Service was also top-notch. Nice extras like free bottled water and wi-fi, a free beverage and snack service in the evening- nice touch. But then there are the windows....I don't know if someone cut corners in construction (the Hotel is just over a year old) or what, but when we went to bed- so the room was quiet- you could hear EVERYTHING that was happening outside. It was as if the window was open- which it wasn't- they don't open! I have stayed in other Montreal hotels are equally busy streets- actually more busy streets- but never heard street noise in the room like this before- and we were on the 8th floor. I actually went to the window and you could feel air- and hear sound- streaming in along the bottom of the window. The cavity below the window also seemed hollow. This is also a walking route from the McGill student area to the downtown bars, so the street noise (esp. Fri & Sat) consists of frequent groups of screaming students from 11:00 PM to 4:00 AM, mixed in with sirens. Then the beeping of the delivery trucks start at 6 AM. Heck we could even hear dogs barking and people talking- from the sidewalk 8 stories below. 'm not sure, but something is definitely not right. Perhaps some spray foam and caulking could help?

The only other disappointment was the exercise room- so small. The Crystal has them beat here (similar style, similar price). So while the service and condition of the room were far superior to the Crystal, and more stylish than the Sofitel, the windows are a deal-breaker- as much as I would like to return.

  • Stayed: October 2011, traveled on business
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Thank mr.weinerdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

The room was very well furnished and comfortable, the complimentary breakfast was excellent and appreciated the free wi fi.

  • Stayed: November 2011, traveled on business
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Thank Earl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

Spent four nights. Staff friendly. did not use the restaurants. Each day I left early and came in late. Bed was very comfortable. Bathroom is large with separate shower. Musty smell in bathroom that needs attention. Alerted staff only on check out. Location is great as it is close to all underground shopping, metro stations and Universities.

  • Stayed: October 2011, traveled on business
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Thank loppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

Drove up from Boston for a conference and stayed at this hotel for 2 nights in July 2011. Hotel was conveniently located one block from conference center. Also very close to St-Catherine. A number of great restaurants and shops nearby. Hotel itself was very nice. Only complaint was that the first room we were given was not cleaned. From reading other reviews, this seems to be a recurring problem. There was no noise from other rooms. Bed was very comfortable. Shower had nice water pressure.

  • Stayed: July 2011, traveled on business
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Thank mstar1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le St-Martin Hotel Particulier Montreal

Address: 980 Boulevard de Maisonneuve, Montreal, Quebec H3A 1M5, Canada
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown) , Ville-Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 166 Hotels in Montreal
Price Range: $138 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le St-Martin Hotel Particulier Montreal 4*
Number of rooms: 123
Official Description (provided by the hotel):
Le St-Martin Hotel Particulier Downtown is a haven of comfort overlooking urban life. It offers 123 rooms and suites with a warm and friendly atmosphere that reflects its philosophy. A unique blend of contemporary and traditional style endows Le St-Martin with charm and gives meaning to the term "Hotel Particulier." ... more   less 
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