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“Ageist and unethical” 1 of 5 bubbles
Review of Le Bateau-Mouche au Vieux-Port de Montreal

Le Bateau-Mouche au Vieux-Port de Montreal
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Recommended length of visit: 1-2 hours
Owner description: The pleasure of cruising is combined with the splendor of the St. Laurence seaway and the charming surrounding islands of Montreal. You will have an intimate ringside view of beautiful landscapes, both urban and natural. Le Bateau-Mouche in the Old Port of Montreal offers 3 elegant spaces from which to admire the stunning panorama of Montreal's skyline: la Terrasse Chic, le Salon Prestige and la Salle Panoramique. You will remember your cruise for a long time. Hungry? On all cruises, the Bateau-Mouche offers a selection of refreshments and light meals
Montreal, Canada
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 22 helpful votes
“Ageist and unethical”
1 of 5 bubbles Reviewed October 8, 2013

Two friends visiting Montreal from New York City wanted to see the Old Port from the water. We found Le Bateau-Mouche online, and booked four tickets in advance on the phone. When I spoke to the representative, I explained that one of us was 80 years old, and would not be able to walk far. She assured me that if we called from the Old Port parking lot, they would send a car to pick us up and take us to the pier where the boat would leave.

We arrived, phoned, and the woman we spoke to said she didn't know what we were talking about, and they could not send a car. She said they would have to ask "the captain" for permission, but he was out on a tour. When we explained that this had been arranged in advance and we had reserved the tickets in good faith that we would be provided this assistance, she said that "the office" was not authorized to make such arrangements. With no other options, we began the 500-meter walk to the pier, which included a steep gangplank. Our 80-year old friend had had an injury at age 20 which makes walking painful. The journey was terrible. We even stopped a security agent driving by in a golf cart and asked for assistance; they declined even though it was clear our friend was in pain.

We got to the kiosk where we were supposed to pick up our tickets at last. The boat was boarding and the captain was taking tickets. We asked him to allow our friend on board while one of us got the tickets. The captain refused even though it was obvious our friend was very tired. While one of us rushed to get the tickets, another one of us asked the captain why we had been promised assistance from the parking lot to the pier if none was actually available. He very discourteously told us it was not his problem.

Finally, we decided we could not pay for rudeness and obvious ageism. We demanded our money back and told the staff exactly what we thought of their unethical behaviour. In general, we found our experience of the Old Port of Montreal very negative in terms of how little seating and shade there is. Obviously the only people Montreal wants to welcome to the Old Port are people who like to walk, rollerblade, or cycle. People with limited mobility, even if they have a wheelchair or cane, will find great difficulty in making their way around this "tourist" site. But above all, if you or any of your party have trouble walking, do not believe anything Bateau Mouche tells you about their services. They are lying to get your money, and hoping that you will just put up with the problems you encounter.

In the end we chose to take a cruise with a smaller boat nearby. The staff were very courteous and assisted our friend getting on and off the boat. Don't waste your time or money on Bateau Mouche - this is a terrible company in every way.

Visited August 2013
15 Thank Shakespearesmistake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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177 reviews from our community

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English first
Northern California
Level Contributor
228 reviews
84 attraction reviews
common_n_attraction_reviews_1bd8 103 helpful votes
“Good not great”
3 of 5 bubbles Reviewed September 24, 2013

We love to get out on the water and view any city that we are in from that vista. This is a relatively circumscribed trip in that while it lasts an hour, it doesn't cover a lot of ground. If you look at a map of the St. Lawrence and the coast of Montreal, its islands and the opposite shore, there's lots more of interest to be seen than what this trip allows. At times it seems that they are merely marking time waiting to get back to their dock. We did not take one of the trips that involved a meal. Unlike some other reviews here, we really appreciate seeing the industrial side of a city and the backwater that maybe one could never even appreciate while on land. That was done very briefly right at the end. This trip does not view the port of Montreal at all (essentially). Commentary was fine. Possibly in the summer there are competing options but in September this was all that we could find.

Visited September 2013
2 Thank nurealam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quechee, Vermont
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Visiting vieux montreal from the st. Lawrence”
5 of 5 bubbles Reviewed September 21, 2013

Only way to see all of montreal - old town, marche Bon secours, Olympics, worlds fair, river rapids, casino. The list goes on and on. The tour guide was excellent.

Visited September 2013
2 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterdown, Canada
Level Contributor
71 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 86 helpful votes
“Great experience all around”
4 of 5 bubbles Reviewed September 19, 2013

We used le Bateau-Mouche for a corporate event. Had a couple of hiccups in the planning and arrangements, but the event went off without a hitch. We were dedicated to the top level of the ship. Food was great, service was great, the cruise was smooth, but the highlight had to be the musical entertainment on the ship. Having good background music while enjoying the ride and the meal added an element to the experience that really made the night special.

Recommend to anyone looking to do a boat cruise dinner event.

Visited July 2013
1 Thank Gunnarinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
194 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 83 helpful votes
“Surprisingly upscale tour boat”
4 of 5 bubbles Reviewed September 4, 2013

Enjoyable ride on the St. Lawrence giving a good opportunity to take pictures of the Montreal skyline, The food was very good (we did not go at meal time) and the specialty cocktails were very good as was the service.

Visited September 2013
1 Thank TouringLawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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