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“Didn't meet my expectations”

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Auberge du Vieux-Port
Ranked #8 of 164 Hotels in Montreal
Certificate of Excellence
Toronto
Level 5 Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Didn't meet my expectations”
Reviewed April 10, 2007

I booked a deluxe double room with a view of the river at the Auberge du Vieux Port for under $200.00 per night. The price included breakfast, an evening cocktail hour, a Jacuzzi tub, and I thought I was getting a great deal. However, the hotel didn’t live up to my expectations even for the price. I’ve stayed at several boutique hotels in Montreal and Quebec City, but I didn’t find the Vieux Port up to par.

When we arrived at the hotel, we had to carry our bags from the car in the snow, while the doorman looked on. Once the bags were in the hotel, he was only too happy to wheel them up to our room. The room itself was very large, but oddly furnished with an eclectic mix of old world reproductions and modern boutique touches. It didn’t seem to work. In addition, the room was always making some kind of noise, either the bar fridge was rattling, or the heating system was whirring, or the neighbours’ television could be heard through the walls at all hours of the night. I don’t usually have difficulty sleeping, but the noises kept me up or woke me up most nights.

The sparse cold breakfast buffet was augmented with hot entrees from the menu at no cost which was a nice touch. Unfortunately, I was not too impressed with the food. Everything looked nice, but didn’t have much taste. Both at breakfast and dinner, they seemed to be more concerned with style over substance. The restaurant itself is in the basement and contains remains of the original wall around the city. Again, however the décor in the restaurant was a mix of historical architecture and faux facades made to look historic which in my mind made everything look fake. I understand the hotel is due for a renovation in the near future, so in the meantime try one of their sister hotels – the Nelligan or Place Des Armes.

  • Liked — view of the river
  • Disliked — the noise
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wimsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Quebec
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 20, 2007

Selected the auberge on the basis of the previous reviews here. very friendly staff, a charming room with an exceptional KB. Tasty and eleguant breakfast included, An excellent location for taking a stroll in old historical Montreal. Will send my friends there.

  • Liked — location, staff
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank turtleinfalmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 10, 2006

We went to Montreal on a quick mini-moon following our wedding and stayed at Auberge du Vieux-Port. One of the best things about this hotel is its location in Old Montreal across the water. It's close to everything including the metro station. The staff is very friendly and would do anything to make guests happy (when we came in late one night, they were trying to get hot chocolate for one of the guests who wanted it). The free breakfast is to die for, especially fruit pancakes with chocolate and english cream. The rooms are uniquely decorated with exposed beams, etc but I must say they look better in the pictures than real life. The bathrooms are huge and jacuzzi is great though. Overall I recommend this hotel to those who are looking the splurge for a few days. It's not luxurious but definetely worth the price due to staff, location and unique quality.

  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank sxb317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 8, 2006

This is a fantastic hotel. It's in a great location to see Old Montreal, the included breakfast is amazing, and this hotel stops at nothing to make sure you are happy with your stay. We expressed interest in going to a Montreal Canadiens game while we were there, when we came home that night we had tickets waiting for us on our pillows.

  • Liked — The staff was extremely friendly
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank SmrtnChll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 13, 2006

We stayed at the St. Antoine in Quebec City, which was tremendous, so perhaps we were just a little expectant in what we would find, particularly after the glowing reviews here. The lobby is impressive, the wine was a nice touch and the cheese good, but the bread (aka cracker) was a little odd -- tough and very brown. The croissants at breakfast were truly some of the best we'd ever tried, which is a positive. What is odd is after such an up-to-date lobby (hip, almost, in black and fine furnishings), that the room was so dumpy. Our room (505) was large, but the bed was very worn -- flat matress, poly/cotton sheets and none of the plumpness or fluff you expect in high quality hotels -- the comforter was a standard issue floral print, with no charm. That led to an otherwise dreary appearance to the room -- done in simple whites with upgraded bedding and we'd have changed our opinion. The brouchure in the room appeared to have some updated rooms, so perhaps we just got a bad one...either way, it was a disappointment. And yes, the bathroom was large, with nice toiletries, but the shower was the dingy fiberglass and aluminum insert in the corner, with just a trickle of water, after you managed to work the button on the bottom, very odd. What is surprising is that this hotel is owned by the same folks as the Nelligan -- which was right around the corner and looked amazing -- and very upscale.

Old City hints: Avoid the square around the corner and the restaurants there -- very poor examples, given the options further down rue St. Paul. Great coffee/croissant place called Olive Gourmand or something on St. Paul and a great, fun steak restaurant on McGill and St. Paul, Holder or something. Very nice and not expensive.

Net: Stay at the Auberge if you like larger rooms, are on a budget and do not have high expectations -- you will do fine. If you are particular and do not mind paying a little more, do the Nelligan.

  • Liked — That the hotel did have nice features
  • Disliked — The bedding and the decor of the room
  • Tips/Secrets — Ask for an updated room or stay elsewhere.
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank MaplewoodStreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Tex.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 11, 2006

Having now stayed in similar class and priced rooms at the Bonaparte and Nelligan in Montreal, I checked in expecting a four-star, but check-out disappointed. My homework indicated this as one of the best players in the quaint heritage boutique properties in the old part of the town, and it is, but it's quickly being outclassed by others.

The common areas upon walk in are well appointed and the wine-and-cheese presentation is enjoyable, with an LCD TV tastefully mounted to the quarter-millenia old exposed rock wall. Not so well-appointed were the well-meaning staff, who need to be given a stipend to replace the worse-for-wear issue-uniforms. While pleasant and attentive, requests for reservation assistance at local popular eateries were a challenge.

The room was probably not one of their larger models, but was unnecessarily dark for this weary traveller. That advertised on the website large expanse of enchanting stonework was but a half-meter wide, and while the view was enjoyable, it had been a long summer for those grimy windows.

Bed and bath is what cost the fourth star. The bath was clean, the basin pretty, but the shower-stall was a not -so-clever solution. The shower-stall had a unexplicable bath-nossle that required its operation. And in this class of auberge, a fiberglass and aluminum framed enclosed shower isn't the best. Most telling was the bathrobe, which, like the hard-used bed, indicated fraying at this hotel. I do hope the managment, which handles truly enjoyable properties nearby, attends to the details, which patrons expect at this sort of establishment.

A lot of reviews needlessly gripe over the cobblestone road; the street-noise is not disturbing.

  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank JEJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 5 Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed November 4, 2006

We stayed in a large loft style two bedroom apartment across from the hotel in a nearby building they own, or own some rooms in. The furnishings were above average, some walls were brick and we were loud but still without bothering anyone. Perfect for large groups. We stayed top floor and the room was prob 1000 sq. feet. I have no idea about the breakfasts part but valet was good.

  • Liked — The room and location
  • Tips/Secrets — Good for Old Montreal
  • Stayed October 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank raveman2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Auberge du Vieux-Port

Property: Auberge du Vieux-Port
Address: 97 Rue de la Commune East, Montreal, Quebec H2Y 1J1, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Vieux-Montreal (Old Montreal) , Ville-Marie
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#3 Business Hotel in Montreal
#7 Luxury Hotel in Montreal
#10 Romantic Hotel in Montreal
#18 Family Hotel in Montreal
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Auberge du Vieux-Port 4*
Number of rooms: 45
Official Description (provided by the hotel):
A symbol of Old Montreal's rich history, Auberge du Vieux-Port is the area's only hotel settled along the Saint Lawrence River. The two structures that house its 45 rooms are over a century and a half old and once operated as warehouses, back when the waterway still forged city's life vein. With a classic, skillfully crafted make up, the idyllic inn's decor and architecture breathe an air of authenticity. Embrace time-honoured scenery, complemented by our team's warm, personable services. ... more   less 
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Also Known As:
Auberge Du Vieux-Port Hotel Montreal

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