Was visiting Montreal for the weekend. Stopped by the spa on Saturday to make a reservation for the baths for the following day, Sunday. Was told by the front desk staff that it was not a problem. There was no need for a reservation for the baths. We could simply arrive on Sunday afternoon to enjoy the baths.
Well Sunday arrived and it was a different story. There was no room at the spa, not even for the baths. When I explained our extreme disappointment in the information we received just the previous day, a young, gape-mouthed teenager stared dumb-founded at me.
If you're looking for incompetent, teenage staff, by all means visit this spa. If you want staff experienced in customer relations I would suggest looking elsewhere.
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