I reviewed this place a year ago, and loved it.
I still like it quite a lot, but there are some issues that need attention.
the pillows are wearing out and need to be replaced. When you can bunch up the pillow and squish it between your thumb and foreginer, and find there is no stuffing between them, the pillow is too thin. Fortunately, I had brought my own pillow. Perhaps, if I"d complained, they would have brought some other pillows, but the "standard issue" pillows should have more oomph than this.
The labyrinth that is the parking lot is a problem. On previous visit, I did not use it.
Please be aware, especially if you are coming from the US, that ALL hotels in Montreal have parking issues. The parking lots are typically too small, hard to negotiate, stalls too small, and as far as I know, no hotel will take responsibility for what goes on in them.
As Montreal hotel parking situations go, this one is not bad at all. The stalls are bigger than most, and are in fact quite adequate (I have a large car). The route in and out is problematic, as there is not enough room for 2 vehicle to simultaneoulsy round a turn, so one of them has to back up. This is a nuisance, but manageable once you are aware of it.
My complaint about the parking is that when we checked in, they did not advise us of the issues or how to deal with them. Apart from rounding the turns, the other issue is that the hotel parking is located on floors 1, 2, 3 and 6 (yes, 6) of the parking garage. We found out about this afterwards, in casual converation with the staff member who guided us and our trolley of luggage in and out of the parking garage. Even he, however, did not tell us there would be a gate in and out of the 6th floor that we would have to figure out how to negotiate. We managed to slide in under the gate by approaching it from the side, but on the way out we had to call for help. I appreciate that there are always problems with hotel parking in Montreal. I just think they need a communication plan to tell patrons how to deal with it.
Other than that the hotel continues to be good value, good location, and a good sleep, and I intend to return - with my own pillow.
- Official Description (provided by the hotel):
- The hotel Hilton Garden Inn Montreal Centre-ville operates as a full service hotel, with ample underground parking, steam bath, whirlpool, spacious exercise room, indoor roof top swimming pool and outdoor terrace with a fabulous view. ... more less
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- Also Known As:
- Hilton Garden Inn Montreal Centre-Ville Hotel Montreal
- Montreal Hilton