We stayed four nights in early April on a family visit in Montreal. We have stayed at other Best Westerns, and have come to expect a very good level of customer service. While the price we paid per room was very good, we will not stay here again - or not until we hear that the hotel is being better managed.
The rooms are of a good size and all have good access to natural light. Even though the hotel is on a major highway, we did not hear the car traffic. If possible, opt for the Executive rooms as these come with more comfortable beds, linens and duvets.
The hotel has smoking and non-smoking rooms. While we were there we heard other guests (two families with small children) complain of smoking smells in their non-smoking rooms.
We had problems with our room keys two of the four days during our stay (not able to access our room). This meant trips down to the front desk and delays while we waited for service. There was only one person working the front desk (and answering incoming calls). On the third day, the maid's key didn't work for our room - and the hotel reset our keys without notifiying us.
We could not contact the front desk or hotel housekeeping from our room - the line would simply ring no-answer and then skip to a busy tone. A family member tried to call us at the hotel and her call was placed on hold for 15 minutes until it was finally transferred to our room.
The location of the hotel requires a car for all trips. The hotel is adjacent to an industrial/commercial park. There are no restaurants nearby. The hotel itself does not have a restaurant and the morning breakfast service is outsourced to a local catering company. The breakfast was okay given that it was included in the price of the room.
Even though the room rate was lower than other Laval hotels of the same quality, we will not stay here again. A minimal level of customer service is necessary for customer safety and comfort and this was sorely lacking at the Best Western Plus Laval.
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- Also Known As:
- Best Western Laval-Montreal Quebec