Recently we stayed here May 2nd. We received a call that my husbands mother was gravely ill in Sudbury and family was to come ASAP. We checked out Saturday and explained our situation. The front desk seemed very accommodating and told us not worry about the second night booking. Upon returning home a couple of weeks later, (after her funeral), we were shocked to see the second night charged to out account. I called Sylvia, Manager, to discuss and she basically said it was not her problem and HUNG UP on me. I put a complaint in with head office who said I would hear something in 72 hours...that was 6 days ago. Rude, unprofessional, inappropriate and insensitive mannierism. I do not wish our situation on anyone.
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- Also Known As:
- Econo Lodge Laval, Quebec
- Laval Econo Lodge