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“Got to love the great customer service..!!”

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Quality Inn & Suites Garden of the Gulf
Ranked #4 of 14 Hotels in Summerside
New Glasgow, Canada
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Got to love the great customer service..!!”
Reviewed September 19, 2012

To start, great customer service.....the poeple that work here are the best....Have stayed here when there were hockey tournaments there...And they always found us a quiet spot.Once when Elton John was in town last fall,we didn't have a room.Called to book one...they said they didn't have any left...after i hanged up the phone they called back 5 mins.lately to tell me we had a room....tks guys and keep up the good work...Ed & Karen Hambly

  • Stayed June 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank peiman58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joan R, Administration at Quality Inn & Suites Garden of the Gulf, responded to this review, October 17, 2012
Thank you so much for taking the time to submit your review of our property. We are glad that you enjoyed your stay and we look forward to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • French first
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English first
Level 6 Contributor
135 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 13, 2012

I've been staying in this hotel when in the city for business over the past ten years. It was renovated back then and turned out pretty well but today the place is dated and needs modernizing.

Service: the place used to have great service but nowadays its like nobody wants to be there. I asked for something and was rudely refused. I asked the same thing of a maintenance man and he was all prepared to accommodate until that same person got wind and ended that. Apparently a decision, whether right or wrong, must stand.

Rooms: They stink. Obviously water is getting in from somewhere or the air con leaks. Beds were less than average and the air con in the rooms are cheapo units you'd buy at Walmart. They do little to cool and if you want them to work you need to leave your drapes open to the world.

The place does have an indoor and outdoor pool that seem decent, along with a small three stroker gold course.

I'm now avoiding the place in search of better. Long gone are the days this was the place to stay in Summerside. The same is true of the resto next door, avoid it.

So for the money, keep searching as it's not worth it.

Room Tip: Pick somewhere else to stay. That's my best advice.
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  • Stayed February 2012, traveled on business
    • Value
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Helpful?
1 Thank Doc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joan R, Administration at Quality Inn & Suites Garden of the Gulf, responded to this review, October 17, 2012
Thank you for your review. Since you last stayed here in February, we have been working very hard to improve our product.
You would be pleased to find out that we have added brand new LED Flat screen TV’s, new bedding packages in the rooms, new meeting rooms and other cosmetic improvements. We are also continuing to improve our product.
We hope to welcome you once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Summerside hotels

Barrie, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 31, 2012

Room was dirty and damp smelling. Basic attitude of front desk was non chalant - its all there is. When asked about a refridgerater for medicine, which I was assurd on booking was available, advised that I could put medication in fridge off lobby. (There was a space for a small fridge in the dresser combo.)
For price paid very poor value. Stay anywhere else!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blue6327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartmouth, Nova Scotia, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 12, 2012

Just returned. Stay there often and recommend highly," Quality Inns and Suites Garden of the Gulf", in Summerside, P.E.I. We loved the very comfortable king- sized bed, the shower and clean room. Really liked the availability of coffee and tea at all times; two pools and a golf course; breakfast on site especially the tasty baked waffles, strawberries and whipped cream serving.Also convenient is a restaurant next door. Friendly and accommodating staff.,Most special of all, is the cozy wicker seating arrangements and all the mini- lit trees throughout the motel areas.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Kathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KentQ, Front Office Manager at Quality Inn & Suites Garden of the Gulf, responded to this review, August 22, 2012
Thank you so much for taking the time to reveiw our property. We are pleased that you enjoy your stays here and we value your business. We hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
connecticut
Level 5 Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 11, 2012

We stayed for two nights in late July. I had booked somewhat last minute (less than a week in advance). Our room was on the second floor, and was clean enough. Beds were fine. Bathroom fine. No elevator though. Kids used the indoor pool, which they enjoyed, although it was hotter than heck in the pool area. Thank goodness they had a door that was open to the outside so I could sit in somewhat comfort. Didn't try the breakfast restaurant. It would have been nice if there was a continental breakfast included. We were in the main building, and didn't have any issue with parking. Would stay again, but a bit pricey for what you're getting. Free wifi worked fine and was a nice perk.

Room Tip: Ask for a first floor room since there is no elevator.
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  • Stayed July 2012, traveled with family
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Helpful?
1 Thank colexis_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penetanguishene, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 8, 2012

Great hotel. Have stayed numerous times. Always in main building. Great conversation areas for groups staying together. Awesome staff who are very helpful and friendly. Rooms are well equipped with very comfortable beds. Restaurant staff are efficient and friendly. Pool is clean. Will stay here again.

  • Stayed April 2012, traveled with family
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Helpful?
2 Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 5, 2012

It was a good hotel, very clean and tidy. I found the bathroom really small.. and the beds were comfortable. But, for the 200 a night, (with taxes) i expected a bit more for the price, it comes with two pools and you can use the 9 hole golf course which was sort of fun i suppose..

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laurensullivan13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Garden of the Gulf

Property: Quality Inn & Suites Garden of the Gulf
Address: 618 Water St E, Summerside, Prince Edward Island C1N 4H7, Canada
Phone Number:
Location: Canada > Prince Edward Island > Summerside
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Summerside
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites Garden of the Gulf 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
The Quality Inn & Suites is locally owned and operated hotel which is centrally located on Prince Edward Island in the picturesque city of Summerside.We have everything you need to make your stay a memorable one; beautiful surroundings, great dining, comfortable guest room, and a knowledgeable guest services team.With only 94 rooms and beautiful indoor courtyards, the Quality Inn & Suites is small enough to provide our guests with a degree of intimacy, attentiveness and comfort that would be impossible to find in one of the Island's larger hotels. Set aside some time for a swim in either our indoor or outdoor pool, or play a round on our 9 hole par-3 golf course. ... more   less 
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Also Known As:
Quality Inn Summerside
Summerside Quality Inn

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