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“Staff needs to pay attention to details”
Review of The Pilot House

The Pilot House
Ranked #17 of 255 Restaurants in Charlottetown
Certificate of Excellence
More restaurant details
Restaurant details
Good for: Bar scene, Business meetings, Local cuisine, Special occasions, Romantic
Dining options: Lunch, Dinner, Late Night, Reservations
Reviewed September 20, 2011

We stayed in Charlottetown for one night only, in mid-September. The Pilot House was recommended as an "excellent" eating place. The dining room was full, so we opted for the pub side. The only table available ... at 5:30 pm on a Wednesday ... was a small cafe-style table with two bar-type stool/seats. The place was noisy, but we expected that in a pub. We asked the hostess to give us the first available "regular" table, because we don't feel comfortable on bar stools. She appeared to ignore us, and walked away from us. Our waiter was excellent, very attentive, but far too busy to really listen to our request for a lower table, so we gave up. The appetizers were lukewarm at best. My wife ordered fish served on a bed of "greens" ... turned out to be a mediocre tossed salad; and Linda bit into a piece of tomato that was rotten. That curbed her appetite quickly. I had a coated chicken and brie dish, served with a Caesar salad. The were was not enough dressing, the bacon bits were chewy and tough, and the croutons appeared to be leftover dinner rolls that had been cut into small pieces ... not roasted/toasted, and certainly not seasoned. It was quite possibly the worst meal we had during our 10 days in the Maritimes. The waiter was genuinely concerned about what we discovered and offered to replace both salads, but it was too late by then. From the hostess to the kitchen staff, this restaurant needs to emphasize that attention to details is critical. Serving warm appetizers, rotten food and stale bread as croutons is inexcusable. Don't go to this restaurant unless you are starving and the fast food places are full.

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1  Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (432)
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396 - 400 of 433 reviews

Reviewed September 12, 2011

Very much enjoyed this pub/ restaurant. I visited a few times with different groups, friends, family and clients. Always good service and food at reasonable prices. Very well located near all the h tourist attractions Charlottetown has to offer.

Thank cptyyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2011

My wife and i were looking for someplace near where we werew staying that had good sea food. We checked the reviews on a few restaurants, The Pilot House had only good reviews, I phoned to see if we could get in, the hostess said the dining room was full until later, but to come down and go to the pub section, it was quiet and available on a first come basis. She was right we got right in. Wendy was our waitress and provided us great service and wonderful very hot (temperature) food. It was delivered when it was ready. My wife and I are older and often like to share, Wendy split our meals up without extra charge. We had the Seafood chowder (to die for) and the lobster and goat cheeze bruschetta and then split and order of fish and chips ...Thank you Wendy

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Thank Rosemary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2011

Best ever warm Cajun seafood salad over local greens and very rich and tasty seafood chowder complete with oyster crackers. Their micro-brewed red ale was very refreshing. Wait staff were friendly and attentive. It was a great place for lunch and would definitely return.

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Thank GreenMcH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2011

I attended a private function with 16 people. There was a set menu with a number of excellent choices. I opted for the seafood chowder to start which had large chunks of seafood and was delis!! The main was a chicken breast stuffed with lobster which was excellent. The service was top notch. The kitchen was on its game, with all the food arriving at once with no delays.

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Thank edradour2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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