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“Great location, wonderful staff”

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The Holman Grand Hotel
Ranked #3 of 23 Hotels in Charlottetown
Certificate of Excellence
Reviewed August 26, 2014

We spent two night at this hotel last week and was delighted on several accounts. Although our room was not ready when we arrived, the front desk staff took our luggage and our cell number so we could explore the city. We were given a beautiful corner room with a lovely view. The bed was one of the most comfortable we have slept in, in a hotel. The in room coffee area and mini-fridge were a plus.
The pool area was very nice and hot tub clean and inviting with plenty of towel available. John, the general manager was allway present and engaged. He was more then happy to help us map out a sightseeing ride around PEI and made suggestions on places to stop...
The Holmand Grand is the place to stay when visiting Charlottetown

Room Tip: Stay in one of the Homan rooms
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  • Stayed: August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmcphail, Guest Services Coordinator at The Holman Grand Hotel, responded to this reviewResponded September 9, 2014

We are so glad that we were able to delight! John was very pleased to hear that he was able to help and make your time with us all the better. We look forward to seeing you in the future.

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365 - 371 of 465 reviews

Reviewed August 19, 2014

A family of 4, we stayed at the Holman in early August. Great location, but be prepared for delays getting your vehicle. Housekeeping was poor, our room wasn't made up every day and they never understood we were a family of four (3 towel sets!). Plus housekeeping will knock at your door at between 9 and 9:30 am, so don't forget to put the don't disturb on the outside of the door. One time at the front desk--when asking for a fourth towel set--the staff member took the phone in preference to us and another client who was there waiting for in-person service. I overheard the staff member talking to someone from an online booking service. Foolish us, we booked directly with the Holman, paying a premium for our multi-night stay. It must have been written on our foreheads that we weren't "online" customers as we waited for the desk staff to acknowledge the in-person crowd! Anyway, their pool setup and hours is very good, better than most in PEI. But if location and the pools are not your priorities, you can do better than the Holman.

Stayed: August 2014, traveled with family
Thank Sheila R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmcphail, Guest Services Coordinator at The Holman Grand Hotel, responded to this reviewResponded September 9, 2014

Thank you for your feedback. I am glad to hear that you and your family were able to take advantage of our wonderful location, close to all the amenities Charlottetown has to offer. I do hope the kids enjoyed our indoor pool and you were able to relax in the hot tub.

I would like to apologize that your experience wasn't all it could be. Our housekeepers work very hard to ensure every guest has an impeccable room so they do start getting rooms cleaned early and are happy to come back at a later time if the do not disturb is on the door.

I do hope you will give us another chance to impress.

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Reviewed August 19, 2014

We've stayed at the Holman in the past and always find it top notch. Even more so this time. We came for two nights and were upgraded to a large suite. Huge, with lovely views of downtown and harbour, very large bathroom with deep jacuzzi and lots of natural light, and lovely Aveeda products. Location is perfect, across from the Art Gallery, and near everything. Staff are helpful and friendly. Love the easy connection to the mall. Once again, the HG didn't disappoint. One recommendation: put a light in the shower.

Stayed: August 2014, traveled with family
1  Thank Victoria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmcphail, Guest Services Coordinator at The Holman Grand Hotel, responded to this reviewResponded September 9, 2014

We are always happy to hear from repeat guests thank you! I'm very glad to hear that we were able to impress again and that you enjoyed the suite. We look forward to seeing you again in the future.

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Reviewed August 18, 2014

Definitely stay here. The staff was all great, the rooms well appointed. There is even a decent pool in the basement. Excellent location. Valet parking available for 15 dollars. The on-site restaurant is good too, but there are also plenty of places to eat nearby,

No complaints at all.

Room Tip: our room was on the third floor overlooking the main street. Occasionally you heard a truck go by, b...
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  • Stayed: August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmcphail, Guest Services Coordinator at The Holman Grand Hotel, responded to this reviewResponded September 9, 2014

Thank you for your recommendation! I am happy to hear the staff here were helpful for you and that you enjoyed our indoor pool.

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Reviewed August 16, 2014

Was surprised by the high quality of the room. I travel frequently, and the Holman Grand compares well with hotels around the world. The room was of a stylish modern design, well sized, with thoughtful touches (e.g. cutlery for take-outs...so no having to beg a fork from the restaurant downstairs), and good soundproofing (essential given the number of Hog riders who seem to infest Charlottetown). Pleasant staff, good turndown service, convenient location.

Room Tip: The air conditioning is loud, and the in-room A/C control does *NOT* allow the system to be turned o...
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  • Stayed: August 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Longrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmcphail, Guest Services Coordinator at The Holman Grand Hotel, responded to this reviewResponded September 9, 2014

I am glad to hear that we were able to surprise you in a good way. The Holman Grand prides itself on it's high quality of service. Hopefully you will visit us again in your travels.

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Reviewed August 14, 2014

Great location, close to museums, shops, restaurants and harbour. A new hotel, with clean, pleasant, comfortable and trendy rooms. Manager and staff very kind and helpful. They have a pool and reading room that we didn't have the chance to use, but looked very nice. We would return here for our next trip!

Room Tip: Rooms on the south side have a good view of the museum. Higher floors may potentially offer harbour...
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  • Stayed: August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Lisa_and_Jon2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmcphail, Guest Services Coordinator at The Holman Grand Hotel, responded to this reviewResponded September 9, 2014

Thank you for your review. I am happy to hear that you enjoyed your stay with us and hopefully you will visit again and get to take advantage of the pool and hot tub.

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Reviewed August 11, 2014

We stayed here for 6 nights recently with our 2 daughters. As an Islander who has lived away for over 20 years, I fondly recall the old Holman's store this hotel is named after. The "H" is the exact font and gave me a very nostalgic feeling! We had a harbour view room with 2 queen beds (very comfortable and lots of pillows!). The location is fantastic; you can walk everywhere. We valet parked the first night, but as we were out all day every day after, we just street parked the rest of the time. If you are staying in town, best to valet as you have to keep feeding the meters (they ticket!). Street parking is free daily from 6 pm until 8 am and from Friday at 6 pm until monday at 8 am. The rooms are spotless and hard wood floors are nice in a new hotel. Good AC system though always seesm really cold. Only room complaint is lack of drawer space. Two small ones in closet! Bathroom is large and shower is great (no tub). Half a shower door is poor planning given chill and water on the floor. W hotels do this too ... Nice touches typical of top tier hotels are: globe and mail delivered to door daily; keurig coffee maker with timothy's coffee; aveda bath products (lots of them!); free wi-fi; free local calls. We always leave housekeeping $5 a day and for the first time ever, the attendants wrote the sweetest thank-you notes. Welcome to PEI! Though minor, what could be added is coffee service in the lobby and perhaps a snack or two (there are apples at the reception desk). There is no need for bottled water as PEI's tap water is amongst the world's best! There is no concierge and not really anyone tasked with greeting and helping with bags, though can ask anyone for help and they will oblige. There are pop and snack machines in the pool area but you have to go into the attached mall to buy anything else. We ate twice at the restaurant Red Water Grill which is in hotel lobby yet different ownership. The food is fresh and delicious and they have a nice kids' menu. The staff are very friendly but they are woefully short staffed. We were very patient and our waiter apologized, but it seems to be a theme at this restaurant. With its prime location and great food, management would serve themselves well to step it up here asap. We will stay at the Holman again for sure!

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank MandDplus2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cmcphail, Guest Services Coordinator at The Holman Grand Hotel, responded to this reviewResponded September 9, 2014

Thank you for your kind words and I am so pleased that our "H" brought back fond memories for you. The Holman Grand housekeeping staff are very hardworking and I'm glad you got the personal touch with the thank you note.

We are always looking for ways to improve our guests experience so thank you for your feedback regarding the lobby experience.

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Additional Information about The Holman Grand Hotel

Address: 123 Grafton St, Charlottetown, Prince Edward Island C1A 1K9, Canada
Phone Number:
Location: Canada > Prince Edward Island > Charlottetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Charlottetown
Price Range: $129 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Holman Grand Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Charlottetwown's Newest Hotel,where clean, crisp decor mingles with natural Island light. We offer guest rooms where luxurious comfort, advanced technologies and eco-friendly initiatives come together in harmony. World class service that anticipates your every need without being fussy, in a historic downtown location that puts the city & the harbour views at your doorstep. Reserve your stay and discover a hotel experience that is unique to you and just as inviting every time you return. We are pleased to announce that we have just opened Grand Senses and Aveda Concept Spa in the lobby of the hotel. Now you can take your Grand Experience even further with luxurious treatments and services. ... more   less 
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Also Known As:
The Holman Grand Hotel Charlottetown, Prince Edward Island

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