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“Disappointing Experience”
Review of Hillhurst Inn

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Hillhurst Inn
Ranked #8 of 44 Charlottetown B&B and Inns
Certificate of Excellence
Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointing Experience”
Reviewed September 16, 2012

The Hillhurst in was a very disappointing experience. Our room, which we reserved for five nights was quite small and somewhat cramped compared to others on the same floor.. There was a down cover folded at the bottom of the bed which did not have a cover and showed signs of dirt. On our first night we used the glasses provided for a drink of water. The next afternoon on our return from touring the dirty glasses were still there, water and all. The next day a half glass of chocolate milk was still in the room after being "cleaned". We took the glass downstairs and left it there. I would have expected an apology, particularly given the fact that the rooms exceed $200 per night. I am sure that other B & Bs in Charlottetown would offer a much more appealing experience. I would like to add that my request for a room on the first floor was kindly accomodated.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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Helpful?
3 Thank sandimcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott S, Owner at Hillhurst Inn, responded to this review, June 11, 2013
This guest requested a room closest to the stair due to mobility issue. This room was by no means small. As for the room not being done this was at the request of the guest as he and his wife spent most of their time in the room. We asked them daily. At no time during their stay did they mention any concerns. We would have gone out of our way to make sure these issues were addressed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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66 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Gatineau, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2012

We had booked (and had received confirmation) for two rooms for one night. When we arrived, they didn't have the second room for us even if we had the confirmation. Our friends were then given a Butler's room which was not what was reserved and was not a room which was up to par. At breakfast, we found out from the couple who had arrived before us (without reservations) that they had refused this Butler room, had requested another room and were given the room which we had reserved at the beginning of the Summer. If you reserve with this Inn, make sure to specify what room you will be given!

  • Stayed August 2012, traveled with friends
    • Value
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Helpful?
1 Thank LiseDg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott S, Manager at Hillhurst Inn, responded to this review, September 4, 2012
First of all, we are sorry that you didn't enjoy your stay with us.
I would like to clarify that you booked 2 double rooms through booking.com for $145. This is the correct rate for the Brighton room (the butler's). We did, however, upgrade you to a queen at no charge. As we were full we were unable to upgrade your friends.
When making your reservations through booking.com, you are not assigned a specific room, just a room type.
I just didn't want you to think that you paid for something you didn't receive when in fact, you were upgraded at no charge to a $219/night room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2012

My husband and I stayed here for two nights during the last stop on our honeymoon in the Maritimes. We were instantly impressed when we were upgraded from one of the smallest rooms to one of the biggest due to the "heat" (it was really only in the high 70's there). The breakfast was homemade and tasted wonderful both mornings. Easily within walking distance to everything in downtown Charolettetown!

  • Stayed July 2012, traveled as a couple
    • Location
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Helpful?
1 Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, Maryland
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 6, 2012

My husband and I stayed in PEI for five nights and had such an incredible time...in part due to the wonderful stay we had at the Hillhurst! The house is beautiful, yet so cozy you feel like you are home. Fiona was such a delight and so helpful in letting us know places in the area to visit and experience. Plus, I have to add, she is a wonderful cook and breakfast was exceptional every morning. I truly enjoyed talking to Fiona and she was always more than happy to accomodate us. We are seasoned travelers and have stayed in many B & B's and I've got to say that the Hillhurst ranks in the "top 5" for us. We are hoping to travel to PEI again and will definitely return to the Hillhurst.

  • Stayed June 2012, traveled as a couple
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Helpful?
Thank joanjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
149 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 12, 2011

stayed for a week, and didn't want to leave, great place, great ambiance and great inn keepers, definately the place to stay in Charlottetown PEI. We loved it, and its locations is wonderful, you can walk to most restaurants in 5-7 minutes.

Thanks Fiona and Scott for a great time, and a running a great inn, we WILL be back!

Room Tip: All rooms are individually decorated, choose from their site, we enjoyed no7 but no 1,2,3,4,6,7,8,9...
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  • Stayed October 2011, traveled as a couple
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Helpful?
1 Thank Dirk001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collegeville, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 11, 2011

Hillhurst Inn is what I always imagined a true B & B to be! Gorgeous entry and dining room. Beautifully decorated rooms with lots of space to move around in. Great hospitality.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
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Helpful?
1 Thank Eileen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Ontario, Canada
Level Contributor
165 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed August 30, 2011

My husband and I stayed here for 2 nights and it was perfect! I loved the historic charm, the location (in walking distance to everything), and the delicious breakfasts! We are really glad we stayed here and totally recommend it to others!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Strawberry1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hillhurst Inn

Property: Hillhurst Inn
Address: 181 Fitzroy St, Charlottetown, Prince Edward Island C1A 1S3, Canada
Location: Canada > Prince Edward Island > Charlottetown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #8 of 44 B&Bs / Inns in Charlottetown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hillhurst Inn 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Owned and operated by Great George Properties Ltd this elegant Victorian Inn is situated in the heart of downtown Charlottetown and is decorated with antique furniture and woodwork. Hillhurst Inn offers complimentary in-room internet and free parking. All air-conditioned rooms at Hillhurst Inn come equipped with cable TV and a private bathroom. An American-style breakfast with eggs is served each morning in Hillhurst Inn's Dining Room. Afterwards, guests can relax by the fireplace in the lounge with its oriental carpets and plants. The Hillhurst Inn is situated a 5-minute walk from Charlottetown's shops, restaurants and waterfront. Historic Great George Street is 300 meters away, and Charlottetown Airport is a 7-minute drive from the property. ... more   less 
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Also Known As:
Hillhurst Inn Charlottetown, Prince Edward Island

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