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“Nice hotel, good location if you have a vehicle.” 4 of 5 stars
Review of Comfort Inn

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Comfort Inn
Ranked #16 of 24 Hotels in Charlottetown
St. John's, Canada
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice hotel, good location if you have a vehicle.”
4 of 5 stars Reviewed November 29, 2012

Nice hotel to stay at. Room was clean and the staff was friendly. I was there for a week and never had any issues with parking or getting anywhere and I added a night at the end of my stay without a reservation and it was no issue at all.

Room was large and comfortable and easy to get around in.

The staff was very friendly and there’s a breakfast offered every morning that was pretty good. Location was good. Close to a number of restaurants and shopping, and a short cab or drive from downtown Charlottetown.

I would definitely recommend this hotel.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank fife_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawna G, General Manager at Comfort Inn, responded to this review, November 30, 2012
Hi Fifi,

Thank you for taking the time to review our property. Glowing reviews such as yours really makes our day!!! Exceptional customer service is what we strive for, we are glad that worked our for you!!!! We are very fortunate to be in such a central location that is close to everything, so glad you had a great stay. Thanks again for your wonderful recommendation and can't wait to have you stay with us again!!!

Sincerely,

Shawna Grandjean, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
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    41
    11
    7
See reviews for
46
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
Level Contributor
136 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed October 20, 2012

Not a bad hotel but starting to show it's age.

I've stayed here for years and as time goes on the place is slower than it should be for upgrades.

Comfort Inn's are a basic accommodation so I'm not expecting the Ritz here... but it is falling short of it's own standing.

My only gripes are the beds and the decor. I can overlook the decor at a cheap hotel but beds have to be comfortable. These aren't so I'll be waiting until I hear they are replaced before I'm back.

Outside of that the hotel is central to everything although not in walking distance. Next door is a gas station/ convenience store and McDonald's so you can get pretty much what you need close by.

Staff are always pretty good here even though they tend to change through them a lot.

No real amenities at this hotel outside of free high speed which is about as fast as dialup at times. It's free though so I shouldn't complain.

Room Tip: Get a drive up and you won't be lugging stuff up a flight of stairs.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Doc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawna G, General Manager at Comfort Inn, responded to this review, October 21, 2012
Hi Doc,

Thanks for taking the time to review our property. It seems to be all about timing, we just got new beds put in quite a few of our rooms this week. As any hotel their is a little bit of turn over here but our core staff has been here for years. It's always great to see a guest come back year after year so we want to especially thank you for that! The speed of the internet service is at the top of the list for things that are being looked it, we are sorry if this made your stay less pleasant. Fast internet is almost as important as a bed these days! We really appreciate you taking the time to give us some feedback, hope to see you back again in the future.

Sincerely,

Shawna Grandjean, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Nova Scotia, Canada
1 review
5 of 5 stars Reviewed September 29, 2012

My wife and I had the extreme pleasure of staying at this location on a recent trip to Prince Edward Island , The room was booked on-line using reward points . when we arrived ,the staff were very pleasant and appeared to be sincere on welcoming us to this hotel . When going down for breakfast, even though I was 1/2 hour early ( no hazzle )
Another nice touch was the fact that some member of staff takes the time to check were guests are from and supplies a morning paper from home ,Nova scotia . My wife was going to make a call and noticed a lot of static on phone , the front desk suggested she go across hall to an open room and use one there which she did , again no hazzle just a pleasant experience Janet and Harvey MacDonald 810005002316

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Harvey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawna G, General Manager at Comfort Inn, responded to this review, October 7, 2012
Thanks so much Harvey and Janet for your glowing review!

We are sincerely pleased that you had such a great experience with us!!!!! Our staff goes above and beyond to make sure a guests stay is as comfortable and positive as possible. I'm glad you were no exception!!! Also great to see you take advantage of Choice Privileges, if their is one thing better than a positive experience at a hotel, I imagine it would be a positive experience on the house!

Again thanks so much for taking the time to leave such a positive review, it is always appreciated, hope to see you again in the future!!

Shawna Grandjean,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax Ns
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 25, 2012

We were pleasantly surprised with everything at this Hotel. Room was clean , comfortable, and roomy as the room included a sofa . BREAKFAST: Though he dining area appeared to be small we did not notice anyone having to wait for a table. The breakfast had a wide variety of options,including boiled eggs, fresh fruit, yogurt, oatmeal , cereal, and plenty of bread ,english muffins and bagles for toasting. All staff we encountered were extra friendly and always asked if there was anything they could do for us.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank wolfeman13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawna G, General Manager at Comfort Inn, responded to this review, October 1, 2012
Thank you so much for your great review!

We are so glad your experience at our property was such a great one. You complimented us in so many area's and we really appreciate it. Reading nice stories like this always bring a smile too our face!

Again, Thank you for your compliments and can't wait to see you at our property again!

Sincerely,

Shawna Grandjean, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherbrooke, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 19, 2012

On a recent trip to Charlottetown, Prince Edward Island we stayed at the Comfort Inn.
The staff were very freindly and helpful on check-in and when we asked about directions and other questions we had. We had a clean comfortable room and we enjoyed the breakfast in the morning.
We would recomend this hotel while staying in Charlottetown and is in a good location as close to the main highway and to all shopping malls and restaurants.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank anne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawna G, General Manager at Comfort Inn, responded to this review, September 24, 2012
Thanks so much for your kind words Anne.

We are very lucky to have such a central location, which is indeed close to a lot of attractions. Thanks so much for your compliments on our desk staff, excellence customer service is the reason that we are here. We are glad you enjoyed or breakfast, we pride ourselves on having a variety of choices. Once again thanks so much for reviewing our hotel, comments like yours put a smile on our face. Hope you stay with us again in the future!

Sincerely,

Shawna Grandjean, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 11, 2012

I am writing this simply because of the staff at this motel. For the most part, Comfort Inns and the other Choice properties are what they are and if you are a Choice properties person you know what you are getting and that is one of the reasons you stay there. I have stayed at many and am seldom disappointed
This Comfort Inn in Charlottetown has probably the best staff of any I have stayed. From the front desk people to the housekeeping staff to the breakfast personnel you cannot go wrong in choosing this motel.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawna G, General Manager at Comfort Inn, responded to this review, September 11, 2012
Thank you for your review Brian!

This is what we love to hear, we are so lucky to have the hard working and friendly staff we do! Everybody from breakfast, maintenance, housekeeping, laundry and desk are team players. I'm overjoyed that you take notice of this. Guest service is soooooooo important, it sets the tone for the rest of your stay! It is the MOST important thing to us. It brightens our day to hear positive comments like yours. Can't wait to have you back again.

Once again thanks for your lovely comments they are much appreciated!

With huge thanks,

Shawna Grandjean, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 9, 2012

We spent two nights at this hotel and it was terrible. The lobby and stairwells and bottom floor all smelled like cigarette smoke. In this day and age?? The top floor had no smoking rooms but when I used the fan in the bathroom, the bathroom smelled up like smoke really bad. It was horrible. Then early in the morning all you hear is doors slamming as people go down and up from breakfast. So much for getting any vacation rest. The maid service was also really sloppy. We didn't get shampoo and conditioner our second day so we ran out of shampoo. I should have spent more money and stayed at the Holiday Inn Express. STAY AWAY from this hotel!

Room Tip: Choose a good room....at a DIFFERENT hotel!
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Nayomie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawna G, General Manager at Comfort Inn, responded to this review, September 11, 2012
Thank you for taking the time to review our property.

We apologize if the smoking rooms were an issue, it is something that is being looked at very closely. If their is anything we can do to make your next stay more pleasurable please let us know, our guest service can't be beat. Again, thank you for taking the time to write a review for our property, it is truly appreciated.

With Thanks,

Shawna Grandjean, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 112 Capital Dr, Charlottetown, Prince Edward Island C1E 1E7, Canada
Phone Number:
Location: Canada > Prince Edward Island > Charlottetown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Romantic Hotel in Charlottetown
#8 Business Hotel in Charlottetown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
A New Level of Comfort - Comfort Inn Charlottetown is completely renovated, new lobby and breakfast room now serving free HOT breakfast. Only minutes away from gorgeous sandy beaches, the Newly Renovated Comfort Inn(R) is in a prime location providing easy access to Historic Downtown Charlottetown, Founders Hall, Charlottetown Mall, Confederation Landing and the Confederation Centre of the Arts. Business travellers appreciate the hotel's free Wifi and complimentary business centre. Close proximity to the University of Prince Edward Island, Atlantic Veterinary College, West Royalty Industrial Park, Diagnostic Chemicals and BioVectra. Brand new guest rooms at this pet-friendly Charlottetown hotel feature cable television, hair dryers, Truly Yours Bedding, coffee makers and ironing equipment. Proud to be 100% non smoking. ... more   less 
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Also Known As:
Comfort Hotel Charlottetown
Comfort Inn Charlottetown, Prince Edward Island
Charlottetown Comfort Inn

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