After a long day at work and shopping we decided to order in, my husband decided to call Faces to order fish and chips. It took over an hour and a half to get our order. Finally it arrives only to find that the fish clearly was cooked hours ago it was not hot or crispy it looked like it was re heated and the fries were cold as well. When my husband called back and ask for our money back he is told well I will give you a pizza for free. I am sorry but our money should of been refunded. I could not wait any longer so needless to say I did not wait up. I use to order from here all the time but after this incident I will no longer be a customer. I feel the customer service we received was very unprofessional and to wait a very lengthy time for food was wrong.
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