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“Fine, but broken fridge”

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Comfort Inn and Suites Ambassador Bridge
Ranked #9 of 35 Hotels in Windsor
Thornhill, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fine, but broken fridge”
3 of 5 bubbles Reviewed June 17, 2013

I stayed here twice, most recently to attend a university graduation. The room was adequate. However, the fridge did not work. I had juice, fruit and other food for my trip back next day. I called the front desk. The clerk came up, tried to get it to work, but could not. She said there was no repair person available at night (it was about 8 pm). She was nice, and brought some ice to help cool the food. I do think that large chain hotel should be checking the appliances on a regular basis to ensure they are in working order.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amite1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth155021, General Manager at Comfort Inn and Suites Ambassador Bridge, responded to this review, June 25, 2013
Thank-you for your comments. I apologize that the fridge did not work in your guest room. We are currently in the process of checking all the guest room fridges to ensure this does not happen again.

Thank-you,
Beth Lewis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
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    33
    13
    8
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75
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27
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • Russian first
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English first
Toronto, Ontario, Canada
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed June 6, 2013

This experience at this comfort suites has made me decide that I will NEVER stay at a Comfort Suites again. Even though they are owner operated, there should be some sort of standard among all the chain. When I brought my concerns to the Head Office, they simply put me in contact with the local hotel who basically said 'sorry' you had a bad experience. No effort to offer another stay or additional bonus points on our membership card. The staff are exceptionally friendly, but they cannot help that the hotel owner had decided to fix things only when they break....and naturally that means that the customer get inconvenienced. Who rents a hotel room without knowing that everything is in working order? Between the response from Head Office and the response from the local hotel, although we travel a lot, we will never stay at any of the Comfort (or any of their sister hotels) again!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mary Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth155021, General Manager at Comfort Inn and Suites Ambassador Bridge, responded to this review, June 25, 2013
Thank-you for your comments. Our records indicate that the air conditioning in your room was not working properly when you arrived back to the hotel in the evening and that we were able to move you to a room which the air conditioning worked better. We also had our maintenance employee fix the air conditioner in that room the very next day. I apologize and understand that moving rooms is never a convenient option but we felt that was the best option to ensure you had a comfortable stay at the time. I am disappointed that you did not enjoy our free full hot breakfast. Most of our guests enjoy and look forward to having this provided during their stay. Our records indicate that the air conditioning unit was the only item broken in your guest room. If you would like to discuss your concerns further please contact me directly.

Thank-you,
Beth Lewis
cis@cogeco.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
256 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
3 of 5 bubbles Reviewed June 3, 2013

The hotel could not have been easier to find; first hotel you see driving from the 401 to the Ambassador Bridge. Check in was quick, friendly and painless.
We arrived late and spent no time in our room, other than to sleep and get ready in the morning. For those purposes, the room was fine: clean with a very comfortable bed, and a great shower head. But the room and bathroom were small, the furniture ugly and shabby (though the bed had a new cover), and the television was an old box tube: not a room I would want to try to relax in. From the window you could only see the top of a roof. (And I booked more than two months earlier).
Breakfast was excellent: cereals, greek yogurt, fruit, and hot food, including do-it-yourself waffles. Best included breakfast that I have seen in a very long time.
We did not use the pool, which was swimming with children.
The next night, we stayed in Dearborn, Michigan. For the same rate, we had a beautiful room in a boutique hotel (the Henry). Although the Comfort Inn met our basic needs and fed us very well, we will drive the extra hour to Dearborn next time.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr_Weston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth155021, General Manager at Comfort Inn and Suites Ambassador Bridge, responded to this review, June 25, 2013
Good Day and thank-you for your comments. We are happy to hear that you were able to find our hotel easily and that you enjoyed our free hot breakfast buffet. We do feel that our rates are competitive based on the market we have here in Windsor and we hope that you do reconsider staying with us again in the future.

Travel safe,
Beth Lewis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keswick, ON
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed April 29, 2013

I stayed at this hotel for 2 nites to move my university student to new housing. Although the staff at check-in was less than friendly we did enjoy our stay, once check in was over. A simple acknowledgement that we were standing there, and/or a smile during the whole process would not have gone unappreciated.
The breakfast included was nice, space was somewhat limited and guests should be encouraged to move on once finished eating to allow others to enjoy. Many guests would linger chatting taking up what few tables there were (perhaps expand table area to lobby seating area that got little use). The food was kept fresh and topped up, plenty of options available.
Room was pleasant, beds very comfortable and clean.
Decor/upkeep could use some finishing touches- carpet to bathroom transition had piks from carpet edger ( needs a transition cover plate) caught my toes several times on this. As well carpet in stairwall seemed to have same issue on edge, didn't quite fit. Does in hall way to stairs and stairs to outside also slam and could use a closer to prevent that especially for late arrivals.
Wi-fi worked well, tv was large bulky type. Small fridge/coffee maker and micro - great ideas. Need more outlets in rooms.

Room Tip: Hotel is U shaped, if possible, request a room on inside of U as ouside is either to highway ramp or...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Twin2Keswick_ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth155021, General Manager at Comfort Inn and Suites Ambassador Bridge, responded to this review, May 7, 2013
Good Day and thank-you for your comment. I am glad that overall you enjoyed your stay with us. We are currently making arrangements to have the carpet repaired in selected guest rooms and stairwell you mentioned and I am confident you will not experience this problem if you choose to stay with us as our guest again. I apologize that you did not feel welcome upon check-in at our hotel. If it is possible could you contact me via email with details about your check-in experience.

Thank-you again for choosing the Comfort Inn & Suites Windsor and travel safe!
Beth Lewis
General Manager
cis@cogeco.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
139 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed April 28, 2013

Convenient for the bridge to the US, easy to find, rooms are clean, bed very comfortable + the wi-fi works well. For a chain hotel it's just fine (been quite a while since I stayed in a hotel with non-flat screen TV tho'). Cold breakfast selection is very good, hot breakfast eggs + sausage only OK, but I didn't stay there for a gastronomic brunch.

The fitness room is not great - the treadmill and bike weren't working and the only other piece of equipment, a multi-station weights machine was in need of service. Didn't use the pool but it looked good.

Priceline and the hotel got their lines crossed and I was billed twice, once by Priceline and once by the hotel. Issue was resolved promptly + courteously, but I paid 40% more on Priceline - so check directly with hotel for best rates.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nonsibisedaliis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth155021, General Manager at Comfort Inn and Suites Ambassador Bridge, responded to this review, May 7, 2013
Hello and thank-you for your comments. It is very nice to hear you enjoyed your stay at our hotel. I apologize that our fitness centre was not in good working order during your stay. We have had the equipment serviced and all is in working order now!

Take care and travel safe!
Beth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed April 6, 2013 via mobile

We were in Windsor for one night and this hotel was recommended by the event we were attending.
Check in was fast and easy, room was nice and everything was clean and comfortable.
Hot breakfast was included and while I can't comment on the quality as we didn't eat anything besides toast, the selection looked great. My only complaint is that the breakfast area is not that large and being busy it was kind of crowded.
Overall a very nice stay.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lannoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth155021, General Manager at Comfort Inn and Suites Ambassador Bridge, responded to this review, May 7, 2013
Good Day and thank you for your positive comments. We do our best to offer additional seating whenever we are busy in one of our meeting rooms just down the hall from the breakfast room. We hope to have you as our guest again soon!

Safe travels!
Beth Lewis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TORONTO
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed April 5, 2013

This is no Ceasars Palance, but it is nice accomodation near the university. the rooms are alright, they're what you expect for a no frills property. i would definitely recommend this place to others. We had a double bed accomodation.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SOFTWARECONSULTANT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth155021, General Manager at Comfort Inn and Suites Ambassador Bridge, responded to this review, May 7, 2013
Thank-you for your comment. We are glad to hear that our accommodations fit your needs while you were our guest. It is good to know that we will be on your recommendation list of places to stay!

Take care and travel safe,
Beth Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn and Suites Ambassador Bridge

Property: Comfort Inn and Suites Ambassador Bridge
Address: 2330 Huron Church Road, Windsor, Ontario N9E 3S6, Canada
Phone Number:
Location: Canada > Ontario > Windsor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Windsor
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn and Suites Ambassador Bridge 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
The newly renovated Comfort Inn & Suites Ambassador Bridge hotel is ideally located on direct access routes from Highway 401, the E.C. Row Expressway and the Ambassador Bridge to the United States. Just a short drive from great shopping at Windsor Crossing Premium Outlets and Devonshire Mall, lively gaming action at Caesars Casino and the Windsor Raceway & Slots, sporting venues such as the Windsor Arena, regional wineries, great restaurants and night clubs, and many other attractions. This Windsor hotel will impress guests with fresh new décor throughout, including a selection of new spa suites featuring a king-size bed, lounge and work areas, whirlpool bath for two, robes, 42” flat screen television and cozy fireplace. Enjoy the convenience and comfort of a new fitness room, executive boardrooms and newly renovated larger function rooms with updated audio-visual equipment. Other features provided by this 100% smoke-free Windsor hotel include: Free wireless Internet access, Free unlimited local calling, zero access calling and voice mail, Free parking, with drive-up access to first floor guest rooms, Free deluxe continental breakfast with fresh waffles, Free weekday morning newspaper, Business centre, Free 24 hour lobby coffee and tea bar. ... more   less 
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Also Known As:
Comfort Inn And Suites Ambassador Bridge Hotel Windsor
Windsor Travelodge
Windsor Travel Lodge
Travelodge Windsor
Travel Lodge Windsor
Comfort Inn And Suites Ambassador Bridge Windsor, Ontario

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