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“Third Stay in a year”

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Best Western Plus Waterfront Hotel
Ranked #3 of 35 Hotels in Windsor
Reviewed August 1, 2014

Request Room 2011 or 1911 for the Room with the View . 116.00 AAA RATE WITH A KING BED. Small refrigerator too. Third stay in a year. Must go to the Tunnel Duty Free Shop if heading back to the states. Ceasar's is a few properties over if you want to do some gambling. Free nice breakfast here too. Quiet at nite.

Room Tip: Room 2011 or 1911 for the view
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  • Stayed: August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank cynthia60631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded August 6, 2014

Hello cynthia60631!

Thank you for taking the time to leave a comment on Trip Advisor, it is very appreciated. We are so excited to hear you enjoyed your recent stay with us, and even more excited to hear it was your third stay within a year! Creating experiences to foster return guests is exactly what we are aiming to do! As you mentioned, the view from our guest rooms cannot be beat. The view from the King Front rooms, which you experienced, boast a particularly spectacular view of the Detroit River & Skyline. Our proximity to the casino, as well as to Michigan, make us an ideal location for all types of activities for our guests to embark on. Finally, we think our complimentary free breakfast buffet is the perfect way to start your day!
Once again, thank you for your feedback. We hope to see you soon for your fourth stay!

Yours in Hospitality,

Asad M., & the Waterfront Hotel Downtown Windsor Family

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892 - 898 of 1,016 reviews

Reviewed July 22, 2014

My husband and I stayed here on a Saturday night in a king room. The room itself was fine - clean, comfortable (especially the bed!) and well-appointed. The hotel itself was a bit questionable. I don't know if they are changing management or under renovations but certain aspects were sketchy. The walk from the parking garage through the walkway to the hotels was like the begining of a horror film. We had to weave our way through what appeared to be an abandoned interior mall, take a scary elevator and more abandoned mall before we finally got to the lobby. This made for a very bad first impression, which was too bad because the hotel itself was okay.

I tried using their "Chat" function on their website for real-time assistance but no attendant ever answered. Sent an email asking for the pool hours, no one ever responded. Found the information elsewhere.

The pool area was nice and the fitness centre was nice as well. Used the hottub and sauna as well. My only suggestion would be for someone to periodically come through and tidy up. When I got there at 8:30 pm, all the loungers were wet, the floor was soaked and there were towels strewn about. I think a quick mop and tidy up a few times a day would make a better impression. Pool was on the cool side but the hottub and sauna were nice. Lots of towels for guests to use as well, which was nice.

Breakfast buffet was okay. Didn't like the look of the sausage (beige patties?) and the eggs weren't that great. Pastries were gone by 9 am. The waffle iron saved the day! It's unfortunate that there is no restaurant on-site or other amenities like more vending machines, a snack bar or convenience-type store. Felt kind of abandoned in there but I did have a great night's sleep.

All in all, it was well worth the price. If you're looking for posh accomodations, this is not the place, but it is a suitable option for resting your head and relaxing.

Room Tip: If you are walking from the parking garage out back to the hotel, don't take the walkway. Go to...
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank mwasyluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded July 25, 2014

Dear Mwasyluk,

Thank you for your feedback on Trip Advisor. We are happy you choose Waterfront Hotel Downtown Windsor as your travel accommodations. We apologize for the experience you encountered and have addressed your concerns to the appropriate departments so we can avoid these issues in the future.
We are please to hear you did enjoy a restful and relaxing sleep. We wanted to advise you we will be finalizing our room renovations so all 305 rooms will be better suited for our guests. Another part of our upcoming reservations, will be the addition of a lounge where our guests can enjoy a beverage and a bit!
We thank you again for your feedback, and we look forward to hosting you again in the near future!


Yours in Hospitality,
Asad M., and the Waterfront Hotel Downtown Windsor Family

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Reviewed July 21, 2014 via mobile

My boyfriend and I went for a weekend getaway to Windsor and stayed in one of the panoramic river view rooms and it was SO SO worth it. Make sure you get a view. 3 blocks from casino and so many restaurants/bars in walking distance. Great hotel and service, very clean. Parking garage is connected to hotel for $12 which was a good deal. Overall great place for a couple or family (huge pool & hot tub).

Stayed: July 2014
2  Thank ewoods18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded July 25, 2014

Hello ewoods18,

Thank you for choosing the Waterfront Hotel Downtown Windsor as you travel accommodations! We appreciate your feedback on Trip Advisor. We are thrilled you have enjoyed your stay as our ultimate goal is a great guest experience and their satisfaction! As all of our 305 rooms have a view of the river, we feel the best value would in fact be the Full Panoramic Riverview Room you had during your stay. We are conveniently located to parking and many of the Downtown attractions and restaurants. The next time you stay as our guests, please stop by the front desk for some fantastic recommendations!
Once again, thank you for your comments and we look forward to hosting you in the near future.


Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

A little dated a fusty, but otherwise a good hotel at a good price. Pool was good (although a little on the cold side for me!), and the fitness centre has a great view (unlike most cramped hotel fitness centres).

The included breakfast had fresh waffles, but was otherwise just dorm-style scrambled eggs, soggy bacon and boring breads. Nothing spectacular, but good enough for the price. Disposable plates and cutlery though -- not very environmentally friendly.

Room Tip: "Partial river view" is probably good enough for most.
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  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank eightydays11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded July 17, 2014

Hello eightydays11,

Thank you for taking the time to leave your comment on Trip Advisor, it is appreciated. We are glad to hear you enjoyed your stay with us, as well as enjoyed the spectacular view from our Fitness Centre. We definitely think that working out is better with a view! We are incredibly lucky to have such a wonderful location in the heart of downtown Windsor, Ontario, and to be in such close proximity to many great local attractions and destinations, such as the Capitol Theatre and Windsor Riverfront Path.
We also thank you for your feedback in regards to our breakfast offerings, and our plates and cutlery. Your suggestions have been heard and will be passed on to the appropriate department. Feedback like yours is always welcomed, as it helps us to improve the experience of all of our guests.
Once again, thank you for your comments and we look forward to hosting you in the near future.

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2014

Room was large and well appointed and a restaurant or bar on site would have made it perfect. It is located only one block west of Ouellette Ave so there are many, many restaurants within walking distance anyway so lack of on site venue is manageable

Parking is in the municipal lot behind the hotel but we aware that it had a 6'5 clearance so my Tahoe barely made it

Located kitty corner to the new aquatic centre

Stayed: July 2014, traveled solo
Thank dwarkentin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded July 17, 2014

Hello dwarkentin2,

Thank you for taking the time to leave your comment on Trip Advisor, we truly appreciate it. We are so happy to learn you enjoyed your accommodations during your stay with us, as well as the many great restaurants located so close to us on Ouellette Avenue. We are excited to let you know that among the many renovations expected to happen at the Waterfront Hotel Downtown Windsor, there are plans to open a Lobby Lounge, which will allow our guests to enjoy a drink and a bite to eat while on property, instead of having to leave. We think the addition of the lounge will truly enhance the total guest experience.
Once again, thank you for your feedback and we look forward to hosting you in the near future!

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

We just spent 1 night. Room had a great view !! Room was clean!! Water hot !! Bed comfortable !! Breakfast good !! What more do you need !! Nothing !! When in the Windsor area we will stay here again !!

  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Truffles54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded July 11, 2014

Hello Truffles54,

Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are ecstatic to hear how much you enjoyed your room, as well as the amazing view of the Detroit River & Skyline which comes with each one of our 305 guest rooms! We think our central location and close proximity to other attractions such as the Art Gallery of Windsor, and Adventure Bay Family Waterpark, make us a unique destination for travelers of all kinds!
We thank you again for your feedback, and we look forward to hosting you again in the near future!

Yours in Hospitality,
Asad M., and the Waterfront Hotel Downtown Windsor Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

If you want a perfect view, get a room with a panoramic view for extra $30. We were given a room on the 20th floor and we're happy with it. Location is excellent as the hotel is just across the Dieppe Park and boardwalk. The room is clean but would need updating. The lobby and hallways are dark and looked like those from the medieval times. Need to change furnishings at the lobby. They provide Bath and Body shampoo and conditioner but no lotion unless you call and ask for it. Check in was quick and friendly and we're so lucky to be ahead of a bus full of Chinese tourists. I should have given them 4 stars except for the mediocre breakfast. It's free but I'd rather pay for something that could start my day right. The sausage patties are not made of real meat I guess. The scrambled egg is dry and tasteless. I hope the management will look and get this problem remedied.

Stayed: June 2014, traveled as a couple
2  Thank guinevere_J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WATERFRONT HOTE... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this reviewResponded June 30, 2014

Hello Guinevere_j,

Thank you for taking the time to leave a comment on Trip Advisor. We are thrilled to hear you enjoyed the perfect view from your room on the 20th floor, and that you appreciated our location across from Windsor's waterfront path. We are truly lucky to have such a beautiful attraction right outside of our doors.
We are happy to let you know that there are plans to renovate our upper guestrooms, as well as the lobby, to give it a fresh and inviting look. Thank you for your suggestion in regards to adding body lotion to our bathroom amenities, as well as improvements we can make on our breakfast buffet. These suggestions have been heard and will be brought back to the team for consideration. We value your opinion and always welcome feedback as this is the key to a better hotel for our guests!
We look forward to hosting you again soon!

Yours in Hospitality,
Asad M., & the Waterfront Hotel Downtown Windsor Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Waterfront Hotel

Address: 277 Riverside Dr W, Windsor, Ontario N9A 5K4, Canada (Formerly Waterfront Hotel Downtown Windsor)
Phone Number:
Location: Canada > Ontario > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 35 Hotels in Windsor
Price Range: $109 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Waterfront Hotel 2.5*
Number of rooms: 305
Official Description (provided by the hotel):
BEST WESTERN PLUS Waterfront Hotel is ideally located along the beautiful river front in downtown Windsor, Ontario, Canada, directly across from Detroit, Michigan USA, All hotel guest rooms feature a lovely river view and overlook gardens, sculptures and an extensive multi-use fitness trail. In addition to the gorgeous waterfront view, also include complimentary free breakfast buffet, complimentary local phone calls and complimentary Wi-Fi accessEasily accessed via the Ambassador Bridge, Detroit Windsor tunnel, Highway 401 and Highway 3.Nearby attractions and events include: GM Corporate world Headquarters, Ford World Headquarters, Chrysler Group US Headquarters, Caesars Windsor, Downtown Windsor Bars, Clubs, Restaurants and Entertainment, Art Gallery of Windsor, Steps from Detroit Windsor Tunnel Bus, YQG Windsor International Airport, DTW Metropolitan Detroit Airport. ... more   less 
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel
Best Western Plus Waterfront Hotel Windsor, Ontario

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