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“Noisy heater and no hot water”

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Holiday Inn Windsor Downtown
Ranked #10 of 35 Hotels in Windsor
Ottawa, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Noisy heater and no hot water”
Reviewed November 4, 2013

Its tough to find a decent place to stay in Windsor.

The Holiday Inn is conveniently located - very close to the tunnel and an easy walk to all of downtown.

The rooms are fine - definitely feeling a bit dated and in need of an update but not bad.

The room has one of the heaters / air conditioners that are on the wall and tend to be noisy. This one was no exception - it made enough noise to wake you up each time it turned off.

This would still have been not a bad stay if we hadn't woken up to no hot water.

All in all, disappointing.

Stayed October 2013, traveled with friends
Helpful?
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIWINDSOR, Front Office Manager at Holiday Inn Windsor Downtown, responded to this review, November 12, 2013
Dear DanJToronto,

Thank you for staying with us at the Holiday Inn Downtown Windsor, and for taking the time to leave a review for our hotel. We love to hear back from our guests, especially to hear how we can improve ourselves.
I would like to apologize that your stay was not up to our highest standards. We truly feel that we have let you down. We are currently working on completing some changes to our rooms to help become more modern. You are correct that we do have the wall heaters, and they are in all of our rooms. We will be looking at all our units to see if we can repair or fix any which are louder. In regards to having no hot water in the morning, I deeply apologize for that, and we are looking to see if there is something we can do to help hot water circulate more frequently to prevent this issue for the future.

I hope we can welcome you back again DanJToronto so you may see the changes we are making to help every guest’s stay a great one. Once again, thank you for your review, and we hope to see you again soon.

Yours In Hospitality,
Sheila Morton
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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215 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Edmonton
Level Contributor
118 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed October 29, 2013

I was here on a business trip in October. The staff was great. The hotel has reserved parking for IHG members which was awesome. I got a nice little snack and some water in my room which was clean enough. However the renovation of the bathroom doesn't make sense. There's a beautiful sink and vanity set in their but its oversized for the room and makes some visits a bit uncomfortable. Then there was the location of my room. On the one hand it was awesome as I looked out at Caesar's Palace and over the Canada border crossing so there was lots to see but on the other hand my room actually wrapped around the elevator shaft so the elevator was actually running right beside the bed....so weird. Anyway just don't get an #01 room and you'll probably be ok. The location on Ouellette is great as there's lots to walk around and look at, and the price was right. I'd give it another chance but in a different room. on and your room key gets you 15% off at the attached restaurant.

Room Tip: just don't get an #01
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PegLeg-and-SherBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIWINDSOR, Front Office Manager at Holiday Inn Windsor Downtown, responded to this review, October 31, 2013
Dear PegLeg-and-SherBear,

I apologize that you had a less than satisfactory stay with us. We would love to welcome you back again to try a different room, this time away from the elevator.

I would also like to thank you for your kind words regarding our hotel team. I have shared them with the entire staff so they may see them.

Once again PegLeg-and-SherBear, we look forward to welcoming you again to the Holiday Inn Downtown.

Yours In Hospitality,
Sheila Morton
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta, Canada
Level Contributor
471 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 456 helpful votes
Reviewed October 20, 2013

I spent one night at this hotel and I was impressed. All staff that I spoke with were friendly and professional. I was very pleased that my room and lobby were updated and in great condition. My room was spotless. If travelling to Windsor again, I would be very pleased to stay at this hotel again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wbsAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIWINDSOR, Front Office Manager at Holiday Inn Windsor Downtown, responded to this review, October 31, 2013
Dear wbsCalgary,

We are so pleased to hear that you enjoyed your stay with us at the Holiday Inn. I have passed along your comments regarding the cleanliness and the staff.

We look forward to welcoming you back again for your next visit to Windsor.

Yours in Hospitality,
Sheila Morton
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 16, 2013

I was down in Windsor to visit family for Thanksgiving. Enjoyed my stay here. Excellent location, the staff was quite friendly and the room was very clean.

Will definitely stay here again when I'm back in WIndsor.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIWINDSOR, Front Office Manager at Holiday Inn Windsor Downtown, responded to this review, October 18, 2013
Dear Jay M,

Thank you for staying with us at the Holiday Inn Downtown Windsor. We are so glad to hear that you had a great stay over the Thanksgiving holiday.
We look forward to welcoming you again soon.

Yours in Hospitality,

Sheila Morton
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 16, 2013

My fiancee surprised me with tickets to see a show at the Casino, and he wanted to make our weekend feel like a getaway weekend (seeing as how we live in Windsor) so he booked us at the Holiday Inn Downtown Windsor. I'm glad he did :)

First off let me say the staff was great, they were friendly when we checked in and also when they saw us coming and going in the lobby they always said hello, parking is convenient (we walked to our show and back) and we were very impressed with the rooms because they were very clean, you could tell they take pride in their work.

I am looking forward to our next getaway weekend.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eeyore205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIWINDSOR, Front Office Manager at Holiday Inn Windsor Downtown, responded to this review, October 18, 2013
Dear Eeyore205,

We are so happy to hear that you and your fiancée had a great stay at our hotel. On behalf of the entire hotel team, that you for your kind words. I have shared them with the entire team, and we all hope we can welcome you back for your next getaway weekend.

Yours in Hospitality,

Sheila Morton
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, Michigan
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 1, 2013

While this Holiday Inn may be one of the elder Inn's in the chain it was extremely convenient (literally just a block around the corner from entering through customs from Detroit, MI)-it had the charm, cleanliness and pleasantly professional and courteous staff (Nick greeted us when we arrived and was very helpful) that one should expect from an Inn provider. The hotel is a bit dated but the restaurant/lounge attached to it has great service (thanks to Kelli Ann and her coworker for a great breakfast and happy hour conversations) and the food was very good. Being right on Ouellette Avenue was ideal for an overnight stay as it was a very active and bustling downtown thoroughfare with all kinds of folks enjoying themselves until wee hours of the morning. Everywhere we went we found very friendly and welcoming people (The Friendly Lawyer's bartenders Cullin and Sam were great fun!). Other than losing my money at Caesar's Casino the weekend was great but then again, I typically lose regardless of the casino-fortunately, my buddy did pretty well. We saw the Pet Shop Boys in concert at Caesar's-a great venue if you're looking for a good concert in the future. We will definitely be going back and staying at this Holiday Inn again. Btw, a beautiful view of Detroit at night across the river. So used to seeing Windsor that it was quite striking to see Detroit glimmering off the water in the moonlight.

Room Tip: We booked on Hotwire (first time users) and got this room for $92 a night and that included parking...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thepartyguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIWINDSOR, Front Office Manager at Holiday Inn Windsor Downtown, responded to this review, October 4, 2013
Dear thepartyguys,

Thank you for taking the time to leave us a review. We always appreciate hearing back from our guests, and we are all happy to see that you had a most enjoyable stay. We strive to make each guest's stay a great one.

I have shared your wonderful comments with all our staff at the hotel and in the restaurant.

We hope we can welcome you back to the Holiday Inn again soon.

Yours in hospitality,

Sheila Morton
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013

I am staying regularly in this Hotel and like always to come back ,the rooms are large and very clean ,the location is perfect close to all attractions ,bars and restaurants ,but most important the staff is very nice and helpful.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paulgeci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIWINDSOR, Front Office Manager at Holiday Inn Windsor Downtown, responded to this review, September 18, 2013
Dear Paulgeci,

Thank you for once again choosing our hotel for your stay in Windsor. We are happy to hear that our staff was once again as pleasant as always.

We look forward to welcoming you again for your next trip to Windsor.

Yours in Hospitality,

Sheila Morton
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Windsor Downtown

Property: Holiday Inn Windsor Downtown
Address: 430 Ouellette Ave, Windsor, Ontario N9A 1B2, Canada (Formerly Ramada)
Phone Number:
Location: Canada > Ontario > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 35 Hotels in Windsor
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Windsor Downtown 3*
Number of rooms: 140
Official Description (provided by the hotel):
Holiday Inn Downtown Windsor Hotel Welcomes You. Our hotel offers the ideal location for business travelers and vacationers in the heart of downtown Windsor. Recently changed to 100% non-smoking and centrally located on Ouellette Avenue, our guests are just steps away from dining and nightlife. Enjoy our on-site restaurant, "On The Avenue" for lunch, dinner or the all-day breakfast where kids under 12 eat free. It also features a cocktail lounge and a seasonal patio where you can relax and be seen on the strip. You’ll find plenty to do, from swimming in our heated indoor pool to working out at the fitness center. Our warm, friendly, multilingual staff are ready to accommodate your needs. We offer conference and catering services as well as a business center and meeting space. We are also just steps away from Caesars Casino, The Chrysler Theatre, and minutes from Detroit. ... more   less 
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Also Known As:
Holiday Inn Windsor Downtown Hotel Windsor
Ramada Windsor
Windsor Holiday Inn
Holiday Inn Windsor Downtown Ontario

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