This hotel is located in a very old building and from the outside appears to be rundown and tired. Not very confidence inspiring. I entered with some concern only to be greeted by "Heather" who was one of the most service oriented and caring young women I have met in this industry. I expected to drop my bags and go to my grandmother's bedside at the local hospital. No. Heather checked with housekeeping and within minutes I was allowed to check in (before 11 am -after my delayed red-eye flight) so I could change and freshen up. Over the next few days she not only recognized my all-nighter and ensured I would not be woken by housekeeping; she researched florists etc. for me as needed. I can't say enough about the overall service I experienced at this property. The housekeeping staff even left a thank you note when I left a tip on the pillow. I have never received that before. This property was clean, comfortable and though the amenities weren't as good as I'm sure others in the downtown area were I couldn't have been more comfortable. Thank you Holiday Inn - you made a sad emotional trip a comfortable, caring and pleasant experience. What more could I have asked for? The attached restaurant with it's 15% discount had good food and also excellent service. I ate there twice. I ordered room service one night and that was also an excellent experience. Good food, hot and quick. AND excellent service. Obviously this property's most valuable resource is its employees. Congratulations.
- Official Description (provided by the hotel):
- Holiday Inn Downtown Windsor Hotel Welcomes You. Our hotel offers the ideal location for business travelers and vacationers in the heart of downtown Windsor. Recently changed to 100% non-smoking and centrally located on Ouellette Avenue, our guests are just steps away from dining and nightlife. Enjoy our on-site restaurant, "On The Avenue" for lunch, dinner or the all-day breakfast where kids under 12 eat free. It also features a cocktail lounge and a seasonal patio where you can relax and be seen on the strip. You’ll find plenty to do, from swimming in our heated indoor pool to working out at the fitness center. Our warm, friendly, multilingual staff are ready to accommodate your needs. We offer conference and catering services as well as a business center and meeting space. We are also just steps away from Caesars Casino, The Chrysler Theatre, and minutes from Detroit. ... more less
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- Also Known As:
- Holiday Inn Windsor Downtown Hotel Windsor
- Ramada Windsor
- Windsor Holiday Inn
- Holiday Inn Windsor Downtown Ontario