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Holiday Inn & Suites - Ambassador Bridge
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Reviews (344)
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All reviewsambassador bridgefront desksports teamstim hortonsattached restaurantnice hotelhuron churchsitting areahousekeeping staffhockey tournamentwould stay here againthird floorbusiness tripthis past weekendindoor poolcheck in was easytruck traffic
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197 - 202 of 344 reviews
Reviewed February 14, 2014

I've stayed here on Business for business for 14 years and find it is a consistent place to stay. Service is very good at the front desk.

IHG Platinum recognition is very good on the upgrades. Although I booked the best room anyway I still received the Jacuzzi suite requested. Platinum members have a choice of 500 IHG points or Water/Snack Pkg or a free drink at the bar.

The rooms are generally well cleaned although they miss things sometimes. The restaurant on site very good with an interesting menu and average prices plus you can bill to your room for IHG points.

Usually lots of free parking but put valuables out of site because smash & grabs have happened here before.

Only negative really is this location is popular with Sports teams of all kinds and they often book them on the same floor. Some are respectful but most of these groups, both parents and kids, are often loud to all hours and disrupt other guests so avoid if there are any groups staying here. Not unique to the HI but similar issues anywhere where groups get out of hand and take over hotels. One tip for management is to leave bottles of water in the rooms....Windsor tap water has a foul smell/taste at times and it reflects poorly on the hotels in the area. Plats certainly should get comp'd two bottles of water.

Room Tip: Rooms facing the Hwy can get a lot of traffic noise all night. Ask for a room on the back side of the hotel if sensitive to this.
  • Stayed: February 2014, traveled on business
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2  Thank TM643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this reviewResponded February 28, 2014

Thank you very much for your business and continued support over the past 14 years! Also, thank you for sharing your insight!

We are a busy hotel and certainly encourage all guests/teams/groups to be respectful of everyone in the hotel. When we have a busy team weekend, we open up all of our available meeting rooms (located on the main and lower lobby) and encourage the teams to use these rooms instead of congregating on the guest room floors. Any time there is an issue from a guest, it is addressed as quickly as possible and typically with a favorable outcome.

Thank you for mentioning our complimentary parking. Everyone, regardless of whether you are parked at a mall, Shoppers Drug Mart, Hospital or at a hotel, should not leave valuables in your vehicle. We urge everyone to exercise caution when leaving your car unattended.

Our front desk does a great job recognizing our IHG Reward members and we are pleased to offer different options to thank all everyone for their business and continued support. Thank you for mentioning the efforts that you have experienced first hand!

On behalf of the entire team, thank you for your business and continued support and we look forward to welcoming you back to the hotel!

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Reviewed February 8, 2014

Visited the hotel while away at a hockey tournament. I was really looking forward to using the hot tub after games. However, upon my initial visit to the pool, we found a heavy film on the hot tub. Gross, and disappointing. Otherwise, the room and hotel are clean and staff quite nice and accommodating.
Again, great staff !

Room Tip: Over looked front of hotel, and didn't really have any issues...2nd floor.
  • Stayed: February 2014, traveled with friends
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2  Thank jmerucci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this reviewResponded February 27, 2014

Thank you for your comments and I apologize for the experience that you had with our hot tub! We have a full compliment of maintenance staff on property, and I hope that you shared your concerns with this staff. If so, the issue would have been addressed right away.

We love our weekend business and look forward to having your team stay with us again in the future. Good luck with the rest of your season!

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Reviewed February 6, 2014 via mobile

Stayed here for 3 nights in mid January while in town for a business trip. Got the king suite which was quite spacious and very clean. Mattress and pillows were very comfortable. Came with a mini fridge and microwave which was quite handy. It's located on a very busy street so you see the constant barrage of truck going to and coming from the states. Didn't eat at the restaurant as I found it quite expensive. There's some good options nearby. Would stay here again.

Stayed: January 2014, traveled on business
3  Thank Shane1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this reviewResponded February 27, 2014

Thank you for choosing the Holiday Inn & Suites during your stay here in Windsor! We are very pleased that your stay was enjoyable and look forward to having you stay with us again in the future.

Also, thank you for your comments regarding Grill 55. They are continually changing the menu items to keep it fresh and updates and will certainly send over your feedback to them.

Have a wonderful day!

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Reviewed January 30, 2014

Beautifully decorated and comfortable hotel. The staff are incredibly friendly and helpful. Visited for business as well as a family vacation trip. Pool is great. The on site restaurant, Grill 55, has a varied menu of contemporary cuisine. The food is delicious and the wait staff was excellent. I would definitely stay here again.

  • Stayed: August 2013, traveled with family
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1  Thank Yvonne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this reviewResponded February 6, 2014

Thank you for taking the time to post your comments regarding your stay. We certainly appreciate you feedback and I will be sure to share with all of our associates.

We are very proud of our hotel and everyone that works here, so on behalf of the entire team...."thank you"!

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Reviewed January 26, 2014 via mobile

Stayed here two nights for girls hockey tournament in early January. Not sure why some of the team were able to check in early but we were not able to until after our late afternoon game which was a bit annoying. But check in was quick and the rest of the stay was pleasant. The rooms were a good size and clean. The beds were comfortable and it was pretty quiet. Didn't hear too much noise from the hallway or the street. It was nice having the bar there in the evening for a quick drink with the parents. Didn't eat at the restaurant but heard it was a bit pricey for the type of food. Also didn't use the pool but heard others enjoyed it. Close to the arena where we played and to downtown. Would stay here again if in Windsor.

Stayed: January 2014, traveled with friends
1  Thank Soymoosemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this reviewResponded January 27, 2014

Thank you for staying with our hotel and thank you for your feedback.

Our standard check in time is 3:00 p.m. each day. If a guestroom is available prior to 3:00 p.m., we will certainly check the guests in. If a large number of rooms arrive before 3:00 p.m., we will do our utmost to accommodate the early check in's.

We also provide hospitality rooms on the main and lower lobby levels, on a first come, first serve basis. These meeting rooms provide an area for the teams to meet and it helps reduce the noise on the guestroom floors.

All of our guests are our priority, and all of our associates work very hard to ensure that all guests have an enjoyable stay.

Thank you and have a great day!

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