Let me start off by saying I have never had a worse experience at a hotel ever before! I think because they are a big chain and will always have people staying in their hotel chain, that my small family means nothing to them in the grand scheme of things.
Please keep in mind for my review here, the following:
Making your stay a complete success is our goal. Just let our Manager on Duty or front desk staff know if any part of of your stay isn't satisfactory. We promise to make it right or you won't pay for that part of your stay.
I had booked for my daughter's gymnastics competition this hotel over a month before and was confirmed in a King Executive Suite with guaranteed late check in. Upon arrival at the hotel we were informed that there were no longer any King beds available so he was giving us two Queens. Which in itself I could have lived with if it was still an Executive Suite. NO! It was a standard room!! Now I understand most people still might not have thought that was too big of a deal. I am on a very, very specific and strict meal plan and had brought my own food that I had expected to be able to have in my kitchenette and be able to heat up as needed. This room did not have a kitchenette, just a tiny bar fridge. So I traipsed back downstairs to speak with the manager at the desk. When I asked why he had given my room away, his VERY snotty response was that they don't do that, but that they had people request to stay extra nights and "What was I suppose to do kick them out of their rooms?!?". UH HELLO!!! Yes!! The hotel is fully booked, if you wish to stay an extra night you take what is available not some one else's booked room. I have never heard of another chain doing this! In compensation for this the manager gave me $3 dollars off a night....YES $3!
I then tried to explain my dilemma with the fact that I had no microwave and about my food situation and his response was "Well did you request one?? We don't have any left". I told the man that why on earth would I redundantly request a microwave when the room I was supposed to have should have had a microwave in it in the first place?! His further response to me was well we don't have any. I had to re-iterrate 6 times that I needed some way to be able to heat up my food before he rolled his eyes and said he would see if he could find one. Hmmm not 10 minutes later I had a microwave in my room. None left huh?! Now by this point in time another customer had come in to check in and was also booked in a King Executive Suite and was told they had none for her either. She was very upset and told the lady that she had called three times including that morning and was guaranteed her King Executive Room. I do not know the outcome of her "talks" with the front desk, but I sincerely hope it was more satisfactory than mine.
Now, at this time I am prepared to make the best of the stay as my daughter needed to sleep as she was competing the next morning and her rest was very important. So I went to close the blinds and guess what?? they don't have any. There are no privacy blinds on the windows, just sheers and these decorative side curtains that do nothing. So needless to say as soon as the sun came up in the morning we were all wide awake. We plugged in the fridge so we could keep our food cold and it made such a noise that my daughter cried that we had to unplug it or she couldn't sleep. Upon trying to turn the light on beside the bed we found out that the one outlet did not work. Using the towels in the morning two out of the three had stains on them.... All in all one of the worst hotel stays I have ever had.
I guess in the long run my wish was for a truly sincere apology. Instead all I got was sarcasm and rolled eyes. I will never, ever again stay at this hotel.
- Official Description (provided by the hotel):
- The Holiday Inn & Suites - Ambassador Bridge is excited to welcome you to our hotel! Our 214 room property is the only full service hotel in our neighborhood. Grill 55 is our onsite restaurant offering breakfast, lunch, dinner and room service for those that prefer to dine in the comfort of their guest room. Our well appointed hotel offers has a number of meeting rooms in various sizes totaling over 17,000 square feet of flexible meeting space. With over 225 complimentary parking spots, we've got room for everyone! We are also pleased to provide complimentary wireless internet throughout our entire hotel, a large fresh indoor saltwater pool and a functional fitness room for those that like to get up and go! So...When you are looking for hotel accommodations or a place to hold your next meeting or event...Look no further. The Holiday Inn & Suites - Ambassador Bridge is the perfect place for you. ... more less
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- Also Known As:
- Holiday Hotel Windsor
- Holiday Inn And Suites
- Holiday Inn Windsor
- Windsor Holiday Inn
- Holiday Inn & Suites - Ambassador Bridge Windsor, Ontario