Despite the lovely "Hospitality Promise" card in the hotel room bathroom which states that "making your stay a complete success is our goal" and the promise to "make it right or you won't pay for that part of you stay", we paid, (MUCH more than everyone else in our party) for what was very unenjoyable stay in the hotel.
Here are just SOME of the complaints we have about the hotel:
We were woken up early by the room service knocking on our door, and even opening it while we were inside the room.
The manager, Pat, was EXTREMELY condescending and rude when we tried to deal with her.
The booking system was flawed (the first time they gave us the wrong date and charges us $65 more than other friends we had staying the same night. Then they told us the hotel was booked so despite changing our date, they couldn't give us a better rate, but our friend called the day after and got a rate that was $60 less than ours. Then, the never correctly changed the original date and threatened to charge us for not cancelling the room, and that was the manager, Bushira, that did the switch. Finally, I spent hours in the lobby and on the phone speaking with guest services and the manager, only to be hung up on once, never called back by the manager, and spoken to very rudely by her).
I will NEVER go back to a Holiday Inn hotel and I will tell all my friends and family to avoid them as well.
- Official Description (provided by the hotel):
- The Holiday Inn & Suites - Ambassador Bridge is excited to welcome you to our hotel! Our 214 room property is the only full service hotel in our neighborhood. Grill 55 is our onsite restaurant offering breakfast, lunch, dinner and room service for those that prefer to dine in the comfort of their guest room. Our well appointed hotel offers has a number of meeting rooms in various sizes totaling over 17,000 square feet of flexible meeting space. With over 225 complimentary parking spots, we've got room for everyone! We are also pleased to provide complimentary wireless internet throughout our entire hotel, a large fresh indoor saltwater pool and a functional fitness room for those that like to get up and go! So...When you are looking for hotel accommodations or a place to hold your next meeting or event...Look no further. The Holiday Inn & Suites - Ambassador Bridge is the perfect place for you. ... more less
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- Also Known As:
- Holiday Hotel Windsor
- Holiday Inn And Suites
- Holiday Inn Windsor
- Windsor Holiday Inn
- Holiday Inn & Suites - Ambassador Bridge Windsor, Ontario