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“Nice base in Windsor.” 4 of 5 stars
Review of Holiday Inn & Suites - Ambassador Bridge

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Holiday Inn & Suites - Ambassador Bridge
3.0 of 5 Hotel   |   1855 Huron Church Rd, Windsor, Ontario N9C 2L6, Canada   |  
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Ranked #7 of 35 Hotels in Windsor
GreenLeadersGold level
Montreal
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Nice base in Windsor.”
4 of 5 stars Reviewed December 11, 2012 via mobile

Good value.
Next to downtown Windsor
Next to Ambassador bridge to go to Detroit.
Large rooms. Well equipped including WiFi,
Try a room in the back, busy street with trucks going and leaving Detroit.
Clean
Nice lobby

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank pompombionique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, January 10, 2013
Thank you for staying with us and for your feedback. We are very conveniently located only 1.5 kilometers from the base of the Ambassador Bridge, only 8 short minutes from downtown, 0.5 kilometers from EC Row Expressway, and 11 kilometers from HIghway 401. We are a located in great suburban area, with a number local stores and restaurants within walking distance. We look forward to having you stay with us once again and Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Kitchener, Canada
Level Contributor
125 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed December 4, 2012

I stayed at the Holiday Inn & Suites (also called the Holiday Inn Ambassador Bridge) while in Windsor on business recently. The hotel is located on the main road that leads to the Ambassador Bridge that crosses the Detroit River, so access from either Canada or the US is very easy. This also places it close to Windsor's and Detroit's downtown areas, and the E.C. Row Expressway and Hwy 401.

The hotel has extensive free parking, and includes a restaurant, Grill 55. The front desk staff were great. Very friendly and helpful, and they got me checked in quickly.

The room was great - spacious, clean and in good condition. The room included a sitting area and two large flat panel TV's, one in the sitting area and one in the sleeping area. The room also included a small bar fridge. The queen-size bed was very comfortable, and the linens were high thread count and very soft. The bed came with a duvet and a selection of firm and soft pillows. Very nice.

The sitting area had a couch (sofa) that I assume included a pull-out bed. I didn't check this. There was also an armchair and a coffee table. All were clean and in good condition.

The housekeeping services were excellent.

The hotel also includes meeting rooms, including two unique amphitheater-style rooms. I didn't use these facilities, but I did look at them for a future event. The meeting rooms are undergoing renovation and will be very nice when completed.

Room Tip: Suggest asking for a room on the back of the hotel so that traffic noise from Huron Church Road is r...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DougNix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, December 5, 2012
Good afternoon and thank you very much for your favorable comments. We use this outlet to praise our staff for a job well done or as a tool to re-train in areas that need assistance. It's wonderful to share a "job well done" comment!

We look forward to a great partnership with you and your company and look forward to hearing from you in the very near future.

Many thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
352 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
4 of 5 stars Reviewed November 25, 2012

This is a great Windsor Hotel. It was very clean with a nice pool and large hot tub. The rooms were spacious and beds very comfortable. I would like to see black out curtains in the room so you aren't awakeas soon as the sun comes up.
The only disadvantage about this hotel is it is not located downtown. If you are going to the casino or the downtown core it is a 10 minute drive.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Tourguiderich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, December 5, 2012
Thank you for taking the time to post your comments on Trip Advisor. We are thrilled that you enjoyed your stay with our hotel and I will be sure to share this information with the staff. All of our guestrooms are normally equipped with blackout curtains, however, I do apologize for this inconvenience during your stay. We will certainly investigate this and will rectify immediately.

Once again, thank you for your time and consideration, and we look forward to welcoming you back to our hotel. Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lindsay, Ontario
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed November 18, 2012

We stayed at this hotel as part of a conference package from the Ontario Archaeological Society. The accomodations were very reasonable, clean, and comfortable. Our room had a kitchenette, sofa, louge chair, and a king sized bed, as well as a balcony, and was at the back of the building and very quiet. It is easy to find from the 401. The onsite restaurant offered delicious breakfast, lunch and dinner options with a varied, interesting, affordable menu. Tim Hortons was also next door, and only a 5 minute walk from our room. A very short drive away was a Wendy's, a Pizza Hut, a thai restaurant and the liquor store. However, if you are looking for a downtown hotel, this is not the place, although it is only approx. a 10 minute drive to the downtown core. This hotel is on the road which leads directly to the bridge to Detroit. A big plus of this hotel was also its proximity to the outlet mall and large Devonshire Mall. Coming from a small town where we don't have any large malls, this was especially good for the times when my husband was at the conference sessions I had chosen not to attend. I would highly recommend this location for a conference. The session rooms were more than adequate and the food arrangements for the conference were exceptional.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank debit7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, December 5, 2012
Thank you very much for your review. I will share your comments will our entire staff as we thoroughly enjoyed having you stay with us during the conference. I look forwardt having the opportunity to host this prestigious event again in the future. Many thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed October 1, 2012

From the moment we arrived, we were greated with less than a warm welcome. I was harassed over the room rate and room type I booked online. Not my first time at the rodeo but they made matters worse with the attitude.
The stay ended with a terrible breakfast in the newly renovated restaurant. The rooms need a reno

  • Stayed September 2012, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Laurie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 27, 2012

Check in was a mess. Over half an hour. They did have complementary popcorn in the lobby, but reserved quantities to a handful. They did not have coffee. If you are coming from a distance and are tired and hungry this isn't the ideal check in. Complimentary coffee is only offered on the morning...but of course they forgot to mention that it is only on weekdays.

Out room had only shampoo. We could not get conditioner. It was not their policy????? They said they offer only shampoo and mouthwash. We didn't get the mouthwash either.

The pool ran out of towels. Staff was rude when I requested them. We had to wait for housekeeping to bring them and were told they could not leave the pool area. Both the pool and hot tub were freezing cold.

I would choose another hotel in the area.

  • Stayed September 2012
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Homeinguelph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, October 2, 2012
Thank you for your comments and we are extremely sorry that you were disappointed in your stay! When we have busy team weekends, we ensure that our front desk is staffed accordingly. When there is an entire team or two checking in at once, it can delay the check in process at any hotel, and our goal is provide an expedient and proper check in for all of our guests. We have gotten great comments regarding the popcorn in the past as this us a unique offering from our hotel. We do not limit anyone's intake and all guests are welcome to come down as often as possible to enjoy this snack. We do have a full service restaurant onsite, and a Tim Hortons in our parking lot, which provides accessibility for coffee and other refreshments for all of our guests. We do provide a coffee and tea service during the week until 9:00 a.m - Monday - Friday. For our weekend clients we provide the popcorn service upon check in, complimentary hospitality rooms for those teams that require them, a team table in the front lobby and other amenities that are not offered to our corporate clients during the week.

Both the housekeeping and maintenence departments have been made aware of your experience regarding the shampoo/ conditioner in your guestroom, the towels in the pool area and the temperature in both the pool and the hot tub. Our goal is to make sure our guests are happy and we sincerely apologize for not providing you with these brand standards.

We sincerely hope that you will consider staying with us again in the future and please know that all of the necessary folllow up will be done with the management team to correct these oversights. Once again, thank you for your comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
103 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed September 21, 2012

My family and I stayed here for one night after spending a night at the horrible Windsor Ramada. They were the first property I called to get my family out of the Ramada, not because I've stayed here before, but because certain expectations of mine are met in a Holiday Inn.

The staff was helpful and friendly. The speakers with music out front are a nice touch. The property is older, but well maintained. Everything in the room worked fine, and the beds were great. Probably a little overpriced, but not too bad.

The food in the restaurant is OK, but nothing to write home about. The location is good, as there are banks and drug stores nearby, and it's just off EC Row. I would stay here again.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MisterBungle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review, September 27, 2012
Thank you for your feedback and for giving us the opportunity to host your family! We do have a great location, close to many amenities and we take great pride in our hotel.

We welcome the opportunity to having you and your family stay with us once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites - Ambassador Bridge

Property: Holiday Inn & Suites - Ambassador Bridge
Address: 1855 Huron Church Rd, Windsor, Ontario N9C 2L6, Canada
Phone Number:
Location: Canada > Ontario > Windsor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Windsor
#3 Business Hotel in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites - Ambassador Bridge 3*
Number of rooms: 214
Official Description (provided by the hotel):
The Holiday Inn & Suites - Ambassador Bridge is excited to welcome you to our hotel! Our 214 room property is the only full service hotel in our neighborhood. Grill 55 is our onsite restaurant offering breakfast, lunch, dinner and room service for those that prefer to dine in the comfort of their guest room. Our well appointed hotel offers has a number of meeting rooms in various sizes totaling over 17,000 square feet of flexible meeting space. With over 225 complimentary parking spots, we've got room for everyone! We are also pleased to provide complimentary wireless internet throughout our entire hotel, a large fresh indoor saltwater pool and a functional fitness room for those that like to get up and go! So...When you are looking for hotel accommodations or a place to hold your next meeting or event...Look no further. The Holiday Inn & Suites - Ambassador Bridge is the perfect place for you. ... more   less 
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Also Known As:
Holiday Inn And Suites
Holiday Hotel Windsor
Holiday Inn Windsor
Windsor Holiday Inn
Holiday Inn & Suites - Ambassador Bridge Windsor, Ontario

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