We arrived at the hotel after 3:00pm and were told that the room wasn't ready because they offered the previous guests a late checkout. I'd call that strike one. We had booked a King suite, and were told it would be on the seventh (top) floor. That sounded ok. She also asked us which 'team' we were with. We said we weren't with a team and would rather not be near one. We were then told that the teams were scattered over the whole hotel. Not good news for a family with two small children.
When we finally were allowed to check-in at about 3:50, the room we received was on the fifth floor, not the seventh. The ice machine on our floor didn't work, so we had to go up to the seventh to get ice. We discover up there that the corridor is renovated and has tasteful carpet etc. Not like the floor we are staying on...
None of the pop machines in the hotel were plugged in. We had to go to the donut shop next door to get a bottle of pop. And breakfast too. No continental breakfast, which in today's market doesn't get too many cheers.
This hotel has three elevators, but they are incredibly slow. There are no stairs right beside the elevators either. The stairs were at the ends of the corridors, and are 100% industrial. The stairs are precast concrete, rails are flat steel plate and lighting is a few exposed lightbulbs. Like you'd find in a factory, not an upscale hotel. Just plain dirty and creepy, but we used them to go down just about every time.
The room itself was not too bad, but I don't think it has been renovated. It had ugly yellow and white stripe wallpaper, and very hard furniture. The flat screen tv and King bed were quite nice and we had enough room for the four of us. The little kitchenette had a fridge, microwave and tiny sink and we made good use of it. The worst part of the room was the bathroom floor. The marble tile around the toilet was loose and broken. Someone could pinch their foot and this should be fixed right away. The other thing we didn't like was the amount of light leakage around the door. When you turn off the lights, the corridor lighting pours in all around the door like there should be weather stripping installed.
Even though there were boys hockey teams, and some girls sports teams too, the sound levels were not too bad. I would call this a stroke of good luck, because it only takes a few rowdy kids or drunk parents to ruin a hotel stay. I was dreading the nights, but we slept ok.
The pool here is nice, and kind of unique. It has washrooms right as you walk in which is a great safety feature for kids. I've been to hotels were you have to leave the pool area to use the washroom, and use your key to get back in. We only got one good chance to swim because of the crowds.
In conclusion, I give Holiday Inn the thumbs down for welcoming so many teams. There were dozens of hockey bags and sticks lying around in the lobby. Hockey sticks don't belong in a hotel, they are only good for damaging floors, walls and ceilings. Keep them in your minivan.
If this is one of the finest hotels in town, why can't teams stay at the Comfort Inn or something more affordable?
- Official Description (provided by the hotel):
- The Holiday Inn & Suites Ambassador Bridge Windsor welcomes you to experience our newly-renovated property with plenty of free parking and we are conveniently located only minutes from the downtown core, The Ambassador Bridge and Highway 401, with quick access to local destinations and popular attractions. We offer spacious guestrooms, modern amenities, and an assortment of pillow types, you are sure to enjoy a good night’s rest! If you are looking for a great place to hold meetings, the Holiday Inn & Suites Ambassador Bridge is the place to be with 17,000 sq-ft of banquet space which equates to 18 meeting rooms of various sizes. We are pleased to provide audio visual equipment if required and our great catering team will assist with all of your food and beverage needs! At the end of the day, connect with friends and colleagues in Grill 55, a casual fine dining establishment where you are sure to find a warm and welcoming atmosphere! ... more less
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- Also Known As:
- Holiday Hotel Windsor
- Holiday Inn And Suites
- Holiday Inn Windsor
- Windsor Holiday Inn
- Holiday Inn & Suites - Ambassador Bridge Windsor, Ontario