To start, yes the service is not great...its typical, traditional Italian. Sit down, take your time...relax! If you're looking for fast-food/service, dont bother...order ahead and take it out.. This place isn't about speedy service. But if your patient, you are rewarded. The food is wonderful. The pizzas are the best in Toronto, and the panini sandwiches are even better. Everything, even the breads are just incredible.
Sure the service is not Ritz-Carlton, and the atmosphere is not new or fashionable...its an old school Italian cafe. Its all about the food - for a decent price. What more could one want? I've been going here for a couple of years now, and I try to hit this place up once every other week.
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