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“Very poor service for upscale restaurant”
Review of Hy's Steak House

Hy's Steak House
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Ranked #46 of 8,897 Restaurants in Toronto
Certificate of Excellence
Price range: $22 - $56
Cuisines: Steakhouse
More restaurant details
Restaurant details
Good for: Romantic, Large groups, Special occasions, Business meetings
Dining options: Lunch, Dinner, Late Night, Reservations
Dining style: Casual Elegant
Neighborhood: Downtown West
Cross street: York
Reviewed July 9, 2013

Last night we were downtown and escaped the torrential rain by going to the underground path and finding our way to Hy's Steakhouse. We ordered our food, which included appetizers, then steaks and two side dishes. Service was slow, but we eventually got our appetizers. Then came the steaks minus the side dishes. We started eating the steak and 5 minutes later, we reminded the waiter about our sides. He said they were on their way. 10 mins later, we told a waiter to tell our waiter to cancel the sides. We had just about finished our meal. Then our waiter came running out with one of the sides asking if we didn't want it. We said no, it was too late. So he took it away without a word - didn't have the class to apologize or say it was his fault they were so late and that we could them anyway.

We will not go back - the place is expensive and for that price, i expect a great deal more in terms of service. And the steaks were okay, nothing amazing.

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1  Thank HollyK27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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283 - 287 of 417 reviews

Reviewed July 6, 2013 via mobile

We brought our teenager and young child, and everyone had a great meal. We left absolutely stuffed. This is a great venue to share with your special someone or just for a long evening. Do not expect your meals to be any shorter than 2.5 hours at this place. A very inexpensive children's menu offered chicken fingers, pasta,fries, grilled cheese sandwich,etc. The garlic shrimp appetizer was ok (i didn't like the cream sauce) but the prosciutto and cheese wrapped asparagus was excellent. Everyone had seconds of the freshly baked garlic bread. The filet mignons were cooked as ordered, and came with a side potato or mashed, and we also ordered the lobster tail. The fish special was an incredible dish of baked sea bass, purée veg and spinach. I recommend ordering the mildly spicy salsa on the side, since the fish tasted amazing on its own. We ordered the alaskan crab legs that had almost all of the shell removed, and sides of asparagus and huge onion rings in a delicious batter similar to Wonderland funnel cakes without the sugar! . If you have a child with you, the 'kiddy' sundae is equivalent to a large Sundae for two adults to share! The cheesecake was good but not superb, and coffee was a good, bold blend. Sparkling water came with free refills that were constantly poured into my glass. Staff were extremely attentive and courteous, and the gorgeous, posh but warm interior with dim lights, high ceilings, dinner music exuded class but not pretentiousness. staff and interior made it an exceptional visit. I only found one thing out of place- the hostess at the front desk at the end of the night did not acknowledge us as we were leaving,although all wait staff who walked by smiled and said goodbye. considering that she also represents the restaurant, she should have at least given a mere smile.

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Thank mgb38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

A perfect night out. Staff (everyone; from the bartender to the guy filling water in our glasses to the waiter) was super nice and professional. Extensive wine list. And the food was so good, it almost brought tears to my eyes. Expensive? A bit - but worth every dollar!

Thank Kay71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

A+++++++++ all the way. The food, the service, the atmosphere, the valet parking, you cannot go wrong choosing this place to eat. My new favorite steakhouse in the GTA. The caesar salad made table side was by far the best I have ever eaten. My son who does not even eat salad, ate the entire plate. Great kids menu with great prices. Steaks were perfectly cooked and actually come with a side of potato unlike other steakhouses where you just get the steak then you have to order your own side dish. Perfect service. My water glass was constantly refilled. Excellent drink and wine iPad menu. The desserts were divine. Highly, highly recommend this place. Give it a try. You will not be disappointed.

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Thank FirstClass001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

I've been to Hy's a few times now and I must say it is easily one of the best steaks in the city. Service is good, as you'd expect. Above that as well is the atmosphere. A place you could take a date to, great lighting and decor. A bit pricey, but people who are used to this level of steak will know its standard. I can say I'm a lifelong customer.

Thank Ricone9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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