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“A decent place to park for airport travel, and leaving car.” 3 of 5 bubbles
Review of Sandman Signature Toronto Airport Hotel

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Sandman Signature Toronto Airport Hotel
Ranked #38 of 132 Hotels in Toronto
Certificate of Excellence
Barrie, Canada
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“A decent place to park for airport travel, and leaving car.”
3 of 5 bubbles Reviewed April 27, 2014 via mobile

The hotel lobby is very nice, I did find the rooms could be a little better kept.

They are starting to look worn.

Overall the hotel offers good value, and is a good choice if you have kids.

I believe they have an indoor pool, but you can also request a room with bunk beds.

It is great the have a Moxies on location, to grab a decent meal before your travels!

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Garbagefud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Toronto, Manager at Sandman Signature Toronto Airport Hotel, responded to this review, May 2, 2014
Dear Garbagefud,
Thank you for taking the time to leave your comments and reviews on Tripadvisor. We are happy to know that you enjoyed your stay with us. I also want to use this opportunity to update you on a small change that has taken place in the room type you used with your family. We now have pool out couch instead of the bunk beds that we used to have.
Once more, thank you for your business and we can't wait to have you back in Toronto and the Sandman Signature Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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584 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (104)
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English first
London, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed April 23, 2014

My husband and I stayed here the night before our flight flew out on the recommendation of our travel agent. Although the rooms were adequate and the price was very attractive as it included our parking for the duration of our holiday. But, we were very disappointed with the flight pickup service upon our return to Toronto. As most people are usually pretty exhausted and just want to get home, it was very unfortunate that we had to wait 50 minutes (and 3 phone calls requesting) for a pickup although we were assured when we checked in that a vehicle would be there to pick us up if we called while waiting to claim our luggage (which we did do). Added to the frustration, it was early April and it was cold outside waiting. Therefore, I doubt it very much we would stay at the Sandman Signature Hotel Toronto Airport again when similar deals are available at other hotels near the Toronto airport. Hopes this helps.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Rut E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Toronto, Manager at Sandman Signature Toronto Airport Hotel, responded to this review, April 27, 2014
Dear Rut E,
I want to thank you for taking the time to write to us about your experience at our hotel. We appreciate your business and we also take all complaints seriously. I understand how frustrating it can be to wait for that long for a shuttle in the cold and I want to use this opportunity to apologise on behalf of the hotel. We will take great steps in addressing this lapse in service and ensure that it does not happen again. Our utmost goal is always to reach and exceed our guests`expectation and it is a huge dissatisfaction to us if this goal is not met. Once more, thank you for exposing your experience to us.
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Muskoka District, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 19, 2014

Our travel agent suggested this hotel to us. We enjoyed our 1 night stay here, the front staff was friendly, our room was nice, the bed was comfortable, had a nice view from the window, clean room and quiet. One of the great things about this hotel was all the parking, we didn't have to park way back from the entrance. Our truck was fine the week it was there and there seems to be lots of lighting in the parking lot.
My only complaint would be when we were dropped off at the hotel after our vacation the driver left our luggage sitting in the middle of the drive through, hence I had to move our bags quickly out of the way as a taxi was trying to get through.
Overall good value for your money.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WildYellowDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Toronto, Manager at Sandman Signature Toronto Airport Hotel, responded to this review, April 23, 2014
Dear Wild Yellow Daisy,
Thank you so much for taking the time to post a review about our hotel. It also gives us great pleasure to know that you enjoyed your stay with us. It has always been our goal to reach and exceed our guests' expectation so we are happy whenever that goal is achieved. Hope to see you again when you next visit Toronto and thanks once more for your support.
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Windsor, Canada
Level Contributor
135 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
3 of 5 bubbles Reviewed April 7, 2014

I don't really have anything negative to say about the hotel.

We had a two queen room (without fridge or microwave - an extra $20 a night) and it was fairly modern and in good shape. The room itself was small but well equipped. We were on the eleventh floor so I cannot confirm if the Moxie's restaurant was actually loud - although we ate there one night and in the restaurant we certainly didn't find it loud. You will hear the occasional airplane but it's not like it's so loud that it should disrupt you in any way - I barely even noticed them. What you will notice though is how uncomfortable the bedding is. The bed itself is alright but the sheets and pillows are terrible. The bed had a basic bed sheet and a thin, heavy comforter that was made of some sort of material that is akin to grandma's couch; it's no doubt easier to just wipe down rather than actually wash. And although there's a different blanket in the closet that blanket is even worse as it some kind of foam material. If you're there for a night or two you probably won't notice but we couldn't wait to stay elsewhere at the conclusion of our stay.

The service was good. The lobby is beautiful. You'll find an expensive market in the lobby for some snacks. There's also a coffee bar that is only open until just before noon. You can also get a complimentary newspaper and apple in the lobby. The pool and hot tub is small - small enough that if there's another family in there it will feel crowded. There's only one chair in the pool area too. That being said, I didn't find many visitors used the pool area. Most of their visitors are people staying overnight before a flight, including pilots and flight crew, and people on business. There's a fitness center that is adequately equipped (also a full gym down the street) and a business center on the second floor. If you want a coffee or hot chocolate just go to the business center where there's also plastic wrapped muffins and coffee creamer available. It's a bit of a lounge too with a television and furniture along with the computers. Just ask for the door code from the front desk.

The location of the hotel is great. You can easily access the 401 and 427 which can get you anywhere quickly and there's plenty of restaurants in the area.

Paying for parking seems like a cash grab. Most hotels charge for parking when there's a concern non-hotel patrons will park on their site and leave no parking for paying hotel customers. However, this hotel is located at the end of a street with vacant lots next to it. No one is going to park there overnight except hotel patrons and there is adequate parking for the hotel and restaurant. I always think unnecessarily charging for parking is a huge negative for a hotel - they justified it as "everyone else does it"; which isn't entirely true and if they do their rates are much cheaper than here.

So why is this hotel only "decent"? Because you can get better value staying next door at the Marriott Residence Inn where you get a hot breakfast and a one bedroom suite with full kitchen for the same price as a two queen room here. We only stayed at this hotel because my fiance's work was putting her up there at a preferred rate. The hotel could provide a better value.

Room Tip: Check out the business center for free fresh brewed coffee or hot chocolate (and coffee creamers) as...
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  • Stayed April 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank B-l-a-i-r_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Toronto, General Manager at Sandman Signature Toronto Airport Hotel, responded to this review, August 25, 2014
I love when we receive detailed reviews about the experience that our guest have during their stay at our hotel. You touched on many things about our great property and we appreciate the feedback, the feedback on the sheets and blankets will be used in our decision making process of the future choices we make. I am happy that you received great service and I can tell by your review that you used all the services available. Thank you for all your feedback.
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McLean, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 7, 2014

Nice 3-star hotel, good price, very nice staff, good eats, no real complaints. Recommended for 3-star seekers. The beds were super comfortable. Nits: side outdoor stairs had no ramp, a pain with heavy luggage, desk lamp was out when I arrived, but maintenance came immediately and fixed.

Room Tip: The 14th floor is actually the 13th floor, and I unkowingly wound up on it. Scary.
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  • Stayed February 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Toronto, General Manager at Sandman Signature Toronto Airport Hotel, responded to this review, August 25, 2014
Thank you for taking the time to post this review. I am delighted to see that you enjoyed your stay with us we take great pride in our service and product and I am happy to see that our guest enjoy their time at the hotel. Thank you and we are looking forward to welcoming you back.
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Goderich, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed April 4, 2014

Arrived at this hotel recommended and used by our travel agency. Front desk staff was all right but not overly friendly. The room are nice and modern but very dark and bathroom light was located inside the bathroom and near the sink. We paid for the room which also was including two weeks parking. However, two hours after our arrival we went back to our vehicle and found it had been stolen from the hotel. The manager was not helpful or very friendly regarding the situation. We were not even offered a little discount or nothing. The hotel does not have any type of security cameras etc. SO WILL NOT USE THIS HOTEL AGAIN! Moxies is very loud and noisy and anyone has access to the restaurant and parking for them is up front and at the one side of the hotel so its not just for guests. The food was not to badly priced but did come served luke warm to cold. Overall would not use this hotel again or recommend it to any of my friends.

  • Stayed March 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank hobbitt1265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Toronto, Manager at Sandman Signature Toronto Airport Hotel, responded to this review, May 2, 2014
Dear Scott,
Thank you for taking the time to write a comment about our hotel. We do appreciate your business and your time in giving us feedback about our property and service. I am very sorry to hear that your car was stolen from our property. We have read your comments about our parking lot and have immediately increased the frequency of our security team at the moment while we get a better solution to safeguards our guests' cars. Your concern about our Moxie's restaurant has also been relayed to the restaurant team. Our daily goal is to reach and exceed our guests' expectation and we appreciate any comments that will aid us in achieving that goal.
Once more, thank you for telling us about your experience. That will help us more in creating a better future value.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
314 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 623 helpful votes
5 of 5 bubbles Reviewed April 1, 2014

Recently did a 4-night stay mid March at the Sandman Signature Toronto Airport Hotel. First time with this Chain and I was impressed. We were there with a 12 person Sales Group attending the Fabtech 2014 Show nearby and with Meetings at the Hotel and we found it was a great place to stay.

Central location near YYZ and The Toronto Congress Center. Nice rooms that that seemed refurbished at some point and well maintained. Room cleaners do an excellent job, room consistently well cleaned & stocked everyday. Friendly and helpful staff. Small coffee/snack bar open in the lobby early each morning for a quick breakfast on the run. Parking is $12 per Day. Complimentary YYZ Airport Shuttle. Free Wi-Fi.

Having the Moxie’s Grill & Bar on site was a bonus, no real need to eat off site but options nearby. Great restaurant/bar for the evening or breakfast. Very busy so if taking a client there its recommended to arrive before peak times as crowding and noise can be excessive later in the evening. Same for Breakfast so best to get the bill when the food is served if in a rush.

We took a vote and the Customer Service Star for the week was Sarah I. who worked evenings at Moxie’s. Coincidentally, everywhere we sat Sarah found us and looked after our group and our clients with professionalism. Sarah demonstrated an incredible memory for names/preferences and truly made our stay more enjoyable. Sarah should be a Trainer for Customer Service in our opinion. Moxie’s is a fast paced work place and not everyone can excel in that kind of environment. Too bad we were not "real" secret shoppers for Northland Properties or she would have received a pay increase lol.

Now I know why this location was frequently sold out ...probably one of the best hotels near YYZ in my experience’s….and our new favourite spot for future meetings.

Room Tip: Corner rooms have a nice lay-out. Not close to an expressway and Aircraft not noticeable so almost a...
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  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank TM643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Toronto, General Manager at Sandman Signature Toronto Airport Hotel, responded to this review, August 25, 2014
I love when we receive detailed reviews about the experience that our guest have during their stay at our hotel. You touched on many things about our great property and we appreciate the feedback. On all that you’re experienced from the shuttle at arrival, quality and cleanliness of our room and the interaction with our associate an excellent review. Thank you again and we look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Signature Toronto Airport Hotel

Property: Sandman Signature Toronto Airport Hotel
Address: 55 Reading Crt, Toronto, Ontario M9W 7K7, Canada
Location: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Toronto
#27 Luxury Hotel in Toronto
#36 Romantic Hotel in Toronto
#39 Business Hotel in Toronto
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sandman Signature Toronto Airport Hotel 4*
Number of rooms: 256
Official Description (provided by the hotel):
Alluring, inviting, and with a bold style that is distinctively modern, Sandman Signature Toronto Airport Hotel is the ideal choice for travellers who want elegant, relaxed comfort at its best. Just minutes from Toronto Pearson International Airport (YYZ), this stunning property overlooks the gorgeous scenery of the Royal Woodbine Golf Course while also offering exceptional amenities. Sandman Signature Toronto Airport Hotel makes travel easy. ... more   less 
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Also Known As:
Sandman Signature Hotel Toronto Airport

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