I have stayed at this hotel on several business trips over the last couple of years and in the past never had any issues of significance. This trip however was different! I was placed in a smoking room as they were busy, that was understandable. I went in the room, and flushed the toilet....it was plugged so I called down to get someone to look at it and was informed they would be up ASAP. An hour and a half later he did arrive with a plunger in hand. He worked for 20 minutes with no luck and then left to get a snake... I ordered some food and it arrived while he was gone and sat at the table and the bulb above the table did not work....I looked at it and noticed it had previously been torn out of the ceiling and was tied up with garbage bag ties and the bottom half of,the bulb was broken off. I ate in the dim room the guy finally came back I told him about the light and off he went to get a bulb after 2 trips he had it working and went back to snaking the toilet.mafter another 20 minutes i finally had Anouilh of listening to the noise and told him imwouldmbemsitting downstairs in the pub and if there were problems I would be there if he needed. I returned to my roof about 2 hours later (11:30 pm). Went into the bathroom flushed the toilet...it was plugged. Called down to the desk and to advise them and they said sorry but the guy could not fix it and asked if I would like another room !! At this point if was quite upset and said of course I would as I would need to use the toilet at some point! They hung up to see ifmtheynhad another room for me. I guess 90 minutes was not enough time to check when I was out. I packed all my belongings and had a knock on my door 15 minutes later with a key to a room 2 doors down. I will say the guy who came was very quite but once did say sorry..nothing else. By 12:30 am I was set back up, clothes hung etc. went to watch some tv...it doesn't work!! Next morning I checked out and advised them of my disappointment and was surprised when all I received from the desk clerk was sorry but can you sign here please!
This place is slowly but surely dropping in hospitality and over all condition. My co worker was in the night before and had problems with his tv....after an hour of them trying to "fix it" they finally went and took another one from another room!!! I think I know which room the broken went in!!!
This place is no longer worth the $140'per night!!! Weston, Sheraton will have my business again
- Official Description (provided by the hotel):
- Alluring, inviting, and with a bold style that is distinctively modern, Sandman Signature Toronto Airport Hotel is the ideal choice for travellers who want elegant, relaxed comfort at its best. Just minutes from Toronto Pearson International Airport (YYZ), this stunning property overlooks the gorgeous scenery of the Royal Woodbine Golf Course while also offering exceptional amenities. Sandman Signature Toronto Airport Hotel makes travel easy. ... more less
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- Also Known As:
- Sandman Signature Hotel Toronto Airport